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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
March 06, 2021
Very good experience. Service department is very Very good experience. Service department is very good. Was in and out in a reasonable time. Sales personnel are not aggressive and are very pleas Very good experience. Service department is very good. Was in and out in a reasonable time. Sales personnel are not aggressive and are very pleasant to work with. More
by Alwznewfs
Verified CustomerEmployees Worked With
March 06, 2021
It’s nice. The dealership is in a difficult place to drive into and out of. I’ve learned a back way over to the Old Knoxville Hwy. That saved my ability to choose this dealer drive into and out of. I’ve learned a back way over to the Old Knoxville Hwy. That saved my ability to choose this dealer More
by ISUZU_man
March 06, 2021
Jenna was very courteous, knowledgeable, and nice. My car was ready in the time that she promised it to me. Even though, I didn't have an appointment. was ready in the time that she promised it to me. Even though, I didn't have an appointment. More
by CHRISTYLATHAM88
Employees Worked With
Jenna Mayes
March 05, 2021
They performed the service in a timely matter while being very courteous and professional. I would highly recommend their service department to anyone needing to have service performed. being very courteous and professional. I would highly recommend their service department to anyone needing to have service performed. More
by CHARLES.ERWIN
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 04, 2021
The employees were prompt and friendly, I had a great experience! Jenna took the time to explain what occurred and walked me through the service process. I really appreciated her customer service. experience! Jenna took the time to explain what occurred and walked me through the service process. I really appreciated her customer service. More
by stephmbiggs
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 04, 2021
They had me in an out in a timely matter. Very courteous and professional. I would recommend there service department to anyone Thanks again for your attention to detail and professional. I would recommend there service department to anyone Thanks again for your attention to detail More
by Melissaseals
March 04, 2021
Friendly and efficient staff. Nice socially distanced waiting area with snacks. Very satisfied with the service I received. Will return for future services. A+ overall. waiting area with snacks. Very satisfied with the service I received. Will return for future services. A+ overall. More
by AGR8CARD
Employees Worked With
ALEX FERRER
March 03, 2021
They are always AWESOME friendly courteous staff. I really don’t think this survey should make you actually do 25 words to be able to submit really don’t think this survey should make you actually do 25 words to be able to submit More
by VREID
Employees Worked With
BRANDIN CHAPPIN , Jenna Mayes
March 03, 2021
Amazing service! Fast! Friendly! Literally the best experience I've ever had with car service. I bought a kia for the safety but I will stay with kia because of the amazing service and sales team experience I've ever had with car service. I bought a kia for the safety but I will stay with kia because of the amazing service and sales team More
by courtney.guthrie
Employees Worked With
Jenna Mayes
