Rusty Wallace Kia Alcoa

Visited the service center to have a radiator flush and service a recall. Not sure what happened but my radiator was not completely filled causing the car to overheat. This is the second time I have experi service a recall. Not sure what happened but my radiator was not completely filled causing the car to overheat. This is the second time I have experienced issues with the service center within 1.5 years. I wouldn't have returned but received a recall notice and thought I would give them a second chance at redemption. More

Thanks for giving us another chance to get a car and to build our credits again. It was easier than I thought. We love our. Not the newest but it's a nice car. build our credits again. It was easier than I thought. We love our. Not the newest but it's a nice car. More

I was impressed with their covid measures of having everything spaced out and that everyone was wearing a mask. I always feel welcome when I have to take my car to be serviced. everything spaced out and that everyone was wearing a mask. I always feel welcome when I have to take my car to be serviced. More

The service department was helpful in explaining the issues with my car, and making sure the repairs were completed without having to bring the car back for another service. issues with my car, and making sure the repairs were completed without having to bring the car back for another service. More

By far the best sales man I have ever used! Garry King is the best and Kia is blessed to have him! Thank you Garry! the best and Kia is blessed to have him! Thank you Garry! More

Tyler Kitts and Brandon Chaffin were awesome to deal with. They definitely tried to get the deal I wanted. Denise Burris was very nice. This is our fourth Kia from RW Kia Alcoa! with. They definitely tried to get the deal I wanted. Denise Burris was very nice. This is our fourth Kia from RW Kia Alcoa! More

Super awesome service! Worked with our budget, to make sure we left with a car we wanted. All sales people was friendly and knowledgeable. I recommend Kia. sure we left with a car we wanted. All sales people was friendly and knowledgeable. I recommend Kia. More

Kind courteous and. Honest. Friendly service. Went in to have my Kia Soul checked out on the diagnostic machine. But before it got finished. We ended up buying a Toyota RAV4. The salesman was so helpful to have my Kia Soul checked out on the diagnostic machine. But before it got finished. We ended up buying a Toyota RAV4. The salesman was so helpful and polite patient with us. More

We bought a brand new 2021 Telluride. The dash pad had some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This gave us the indication we needed to look closely at the work that’s been done. Upon looking we noticed the plastic trim pieces that were removed had been damaged by whatever tools they used. I do car repair and I don’t allow that type of work period. When asked about it I was told it was part of the repair to leave signs of the work performed. Not the answer I was looking for or willing to accept. There is a scrape mark on the climate control head unit that is going to be replace. On top of that I specifically said that the windshield had been tinted and to be extra careful not to pry or scrape the surface since it will be easy to damage. Well there is damage and it will have to be replaced also. Not until the next sunny day did we notice that there is now a corner of the HUD that reflects on the windshield causing a blinding glare that I personally deem hazardous to driving conditions. Working for Denso in Maryville in the instrument cluster and HUD plant, I see and experience discussions about this very condition. It is extremely unsafe! We just wanted a new car and we have really gotten a very difficult experience first with sales and now with service! More

Great customer service and easy process. It was a really great experience. Would recommend to others. You can’t go wrong with Rusty Wallace Kia. great experience. Would recommend to others. You can’t go wrong with Rusty Wallace Kia. More