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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
March 23, 2021
Greg was awesome to work with. He really worked hard to get me in a car that fit my budget. He also went and beyond to be sure I liked it. get me in a car that fit my budget. He also went and beyond to be sure I liked it. More
by kimberly8369
Verified Customer
March 22, 2021
Very pleased with our experience. Didn’t love waiting over 2 hours but the snack room helped with the long wait. Everyone was very nice and helpful. over 2 hours but the snack room helped with the long wait. Everyone was very nice and helpful. More
by Karengrove
Employees Worked With
Jenna Mayes
March 22, 2021
Service was excellent. Service rep (Jenna) was professional, timely and prompt. Called me with options prior to maintenance. Kept me informed of status. Very easy check-out. professional, timely and prompt. Called me with options prior to maintenance. Kept me informed of status. Very easy check-out. More
by JEYSRHO123
Employees Worked With
Jenna Mayes
March 22, 2021
Awesome experience! They were friendly from the beginning to the end. They made sure I was completely satisfied and kept up to date on my vehicles progress to the end. They made sure I was completely satisfied and kept up to date on my vehicles progress More
by GYWFRA4728
Employees Worked With
Jenna Mayes
March 19, 2021
Aubrey Chaffins is the best salesman and makes the process so easy! This is my 3rd car I have purchased from RW Alcoa and had Aubrey as my salesman and will continue to purchase here for the foreseeab process so easy! This is my 3rd car I have purchased from RW Alcoa and had Aubrey as my salesman and will continue to purchase here for the foreseeable future purchases of my cars! More
by shelli.denney
March 19, 2021
My oil change appointment was for 1:45, arrived before time. At 3:45I was finally notified my car was ready, however a repair for $1,550 was suggested and there was a loner available. I declined as I ha time. At 3:45I was finally notified my car was ready, however a repair for $1,550 was suggested and there was a loner available. I declined as I had 5:00 meeting in Townsend to get to. My biggest gripe is that I sat there for 2 HOURS with no communication--at least a simple "running behind due to an unexpected emergency repair" would have been helpful and courteous. More
by HunkyDory
Employees Worked With
Corey Husketh
March 18, 2021
The Lady that checked me in was very nice and informative and the waiting area was well stocked and comfortable. I was very satisfied with everything. and the waiting area was well stocked and comfortable. I was very satisfied with everything. More
by VANANDAHOME
Employees Worked With
Jenna Mayes
March 18, 2021
I was in a hurry. I had to be at work at 4pm in Sevierville and afraid of driving without a head light. Well, I arrived safely and timely to work. Thanks for taking good care of me and replacing Sevierville and afraid of driving without a head light. Well, I arrived safely and timely to work. Thanks for taking good care of me and replacing my head light. Koodos to the entire team and the professional treatment especially the female who took my request. More
by BLARRY216
Employees Worked With
Jenna Mayes
