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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
March 26, 2021
I used the online app to pick and build my Kia Telluride. (Grey Wolf/ Blackout Trim) I knew going into this I was going to get a phone call from Kia. I did and the man I spoke with was Dylan Hatula. I didn't (Grey Wolf/ Blackout Trim) I knew going into this I was going to get a phone call from Kia. I did and the man I spoke with was Dylan Hatula. I didn't want to get a lot of calls about my research with the vehicle and told him so. Dylan was respectful, professional to my wishes. During the six months, Dylan and I stayed in contact and he answered ALL my questions truthfully. His honesty and professionalism are what won me over not including the 200 thousand mile warranty with a great SUV! Kia of Alcoa offers so much more I highly recommend at least give them a try. Dylan was easy to work with, now he and my family are good friends. My wife and I are completely satisfied with our service. We couldn't ask for more. If I had my own business I would hire Dylan on the spot. I couldn't ask for anything more or change anything about his knowledge about the products he is selling and the professionalism. Kia of Alcoa is lucky to have him! SGM C. Stewart (U.S. Army Ret.) More
by charlesstewart308
Verified Customer
March 26, 2021
Very nice and accommodating to get my car serviced and the complimentary snacks and drinks were so nice! :) I would definitely visit again! Thanks guys the complimentary snacks and drinks were so nice! :) I would definitely visit again! Thanks guys More
by Tinajbrown
Employees Worked With
Jenna Mayes
March 26, 2021
They were all a great group of people to work with. Made us feel at home and also made us a great deal on a Sorento. Would recommend them to my friends. us feel at home and also made us a great deal on a Sorento. Would recommend them to my friends. More
by hwb570
Employees Worked With
March 25, 2021
This was the second vehicle we have purchased from Rusty Wallace Kia on Alcoa highway. The salesman are always friendly, Bill and BJ were easy to work with as well as the sales manager. We had additional ac Wallace Kia on Alcoa highway. The salesman are always friendly, Bill and BJ were easy to work with as well as the sales manager. We had additional accessories ordered, and parts department notified us quickly of their arrival. Service department was quick to put them on in less than 30 minutes. A Very Good Car Buying Experience! More
by Ed Singletom
March 25, 2021
I just want to thank the service department for taking excellent care of my Kia. The waiting room is nice and cozy and I enjoyed a diet coke and snack and watched Andy Griffith and Oppie and the wait t excellent care of my Kia. The waiting room is nice and cozy and I enjoyed a diet coke and snack and watched Andy Griffith and Oppie and the wait time just flew by. Jenna is always so friendly and professional and I don't know the other woman's name but what an added benefit to customers to have these women on staff. Appreciate everyone because is hard to single out people. Everyone in service deserves a raise!!!! More
by TNSupernana
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
March 25, 2021
Corey was very patient and understanding of my issues. He worked me in since I didn’t have an appointment and it was an issue after they had completed my service. worked me in since I didn’t have an appointment and it was an issue after they had completed my service. More
by SIMPSON519
Employees Worked With
Corey Husketh
March 25, 2021
Corey was great and very helpful when my engine blew. He took care of me fast, had me a loaner car right then. As always, great service overall. took care of me fast, had me a loaner car right then. As always, great service overall. More
by neibargerd
Employees Worked With
Corey Husketh
March 25, 2021
Very friendly and knowledgeable staff very happy with the service department. Great waiting area with free drinks and snacks. Great wash job after service has been completed. service department. Great waiting area with free drinks and snacks. Great wash job after service has been completed. More
by TAYLORANNETTE86
Employees Worked With
Jenna Mayes
March 24, 2021
Had a very good experience and they were very nice and accommodating. If I had questions they answered them pretty quickly. This was my first time taking the car in myself and I was happy with the servic accommodating. If I had questions they answered them pretty quickly. This was my first time taking the car in myself and I was happy with the service. More
by Demangirl88
Employees Worked With
Chase Cass
March 24, 2021
Aubrey, from beginning to end of the sale, heard me, listened and responded to my needs and wants. The sales manager was amazing, making us feel like our sale was the most important sale of the day. listened and responded to my needs and wants. The sales manager was amazing, making us feel like our sale was the most important sale of the day. More
by tdtamsmith
