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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
April 24, 2021
The team members where really nice and knowledgeable. The waiting area was really nice with the snacks provided while one waits for service and clean The waiting area was really nice with the snacks provided while one waits for service and clean More
by julibri08
Verified CustomerEmployees Worked With
Jenna Mayes
April 24, 2021
Wonderful dealership, people are right there to greet you and take care of you. They also work with you to meet your needs as best possible. and take care of you. They also work with you to meet your needs as best possible. More
by vernonkchandler
Employees Worked With
April 24, 2021
I love going to this dealership. The staff is always so friendly and provides quick service. My appointment never actually went through but the guy got me in immediately and I was there right at an hour. V friendly and provides quick service. My appointment never actually went through but the guy got me in immediately and I was there right at an hour. Very pleased. More
by KRISTINOGLESBY94
Employees Worked With
Corey Husketh
April 23, 2021
Generally over the past 6 years I have not had issues. I've only taken it to the Callahan location when there was not an opening. This last time I was having to bring in for a follow-up on my tail lig I've only taken it to the Callahan location when there was not an opening. This last time I was having to bring in for a follow-up on my tail lights. I had also asked them to check my driver rear tire bc the light came on with 26lbs of pressure. At the end of visit they said only air was needed. When I had brought it in for service oil change etc and the tail light - they also said it only needed air. However the last week every other day I'm needing air. Additionally if Kia is going to send out coupons and when clients present them at the beginning of the service time - the team should make note and follow up. I did not get the discount on my oil change. The time before I had to remind 2x for the discount. That's the reason for low stars on price this time. More
by SUSAN.GEE514
Employees Worked With
ALEX FERRER
April 22, 2021
Friendly and knowledgeable staff outstanding service. Friendly and knowledgeable staff outstanding service. Truly professional. The quality of the repair was extremely high, and the price was very affor Friendly and knowledgeable staff outstanding service. Truly professional. The quality of the repair was extremely high, and the price was very affordable. All in all a great experience. More
by CHARLESSHULTZ
Employees Worked With
Corey Husketh, ALEX FERRER
April 21, 2021
This dealership Sells Cars to the public for money. When I found a car I liked they said okay and sold it to me. Likeable I found a car I liked they said okay and sold it to me. Likeable More
by jgilldnb
April 21, 2021
Very helpful,very informative, very friendly. I recommend this dealership to everyone. The price of new tires and oil changed was better than I thought. Really nice. this dealership to everyone. The price of new tires and oil changed was better than I thought. Really nice. More
by h.dorothy95
Employees Worked With
Jenna Mayes
April 21, 2021
Fast, courteous and great service. I always have great experiences with every service department I have ever taken my vehicle to. Thanks everyone for a great service appointment. experiences with every service department I have ever taken my vehicle to. Thanks everyone for a great service appointment. More
by jennsateller
Employees Worked With
Corey Husketh
April 21, 2021
Salesperson was very helpful to our needs, and was not at all pushy. We appreciated that the most!! Would definitely buy from this dealership again. all pushy. We appreciated that the most!! Would definitely buy from this dealership again. More
by RickSherry
Employees Worked With
Adam Fair
