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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
May 04, 2022
I went for recalls. Parts where to be there for one and and order for the other one. My vehicle was in the service department for just over 15 minutes. I was told t Parts where to be there for one and and order for the other one. My vehicle was in the service department for just over 15 minutes. I was told they did not have the parts for the recalls and would have to call me we they came in. That sucked! My time was wasted! When I got into my vehicle, the stations on the radio was no longer programed, (which I reset before I pulled away), and the clock was no longer at the correct time. I have yet to get it set to the correct time! Totally do not like your service department! Had it not be a recall, I would have never been there!!! More
by picpaul
Verified CustomerEmployees Worked With
I do not know the names of the people in your service department!
May 04, 2022
They got me what I want it and walked out of the door thank you guys for your help and support thank you guys for your help and support More
by Suzukiboy1001
Employees Worked With
May 04, 2022
They Greeted me by name on arrival. ..listened carefully as I explained why I was there. They then went over their plans for my visit. The car was ready well before they promised it and ..listened carefully as I explained why I was there. They then went over their plans for my visit. The car was ready well before they promised it and I was escorted to the car. Well worth the trip! More
by wb4fen
Employees Worked With
Jenna Mayes
May 04, 2022
Every team member I interacted with with made my experience extremely comfortable and pleasant. I would absolutely recommend Greg Taylor, Denise Burris and team to friends and family. experience extremely comfortable and pleasant. I would absolutely recommend Greg Taylor, Denise Burris and team to friends and family. More
by michellespence12
May 03, 2022
Worked with both Bill R. and Greg T. They were great .This makes my 5th KIA and the second time I dealt with Bill. The manager worked to get me the best deal ever on my tr and Greg T. They were great .This makes my 5th KIA and the second time I dealt with Bill. The manager worked to get me the best deal ever on my trade. Love the new "23" sportage. More
by TIFFY6896
May 03, 2022
Very professional, friendly and helpful. All the staff made sure I was comfortable while I waited. All the staff made sure I was comfortable while I waited. More
by TIQVAH777
Employees Worked With
An older gentleman kept me informed of the process. I forgot his name, Jenna Mayes, Corey Husketh
