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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
May 27, 2022
The service all around was friendly, efficient, and helpful, making my car buying experience easy and pleasant. helpful, making my car buying experience easy and pleasant. More
by rcowell53
Verified Customer
May 26, 2022
You guys are great! I've been to your service department a couple of times, and both times you were quick ,very nice and accommodating. You even wash my car.! Thank yo I've been to your service department a couple of times, and both times you were quick ,very nice and accommodating. You even wash my car.! Thank you so much! When I decide to purchase a new car, your my first choice. I look forward to doing business with you in the future. Fred Beckner More
by Fredbeckner
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 26, 2022
Very professional, good service, B,J was the best, got me what I wanted.. very happy!! what I wanted.. very happy!! More
by ronicramer16
May 26, 2022
B.J. just helped us to buy our third Kia. He never pressured us in any way and showed us exactly what we asked for. B.J. was very personable and helped us find the best deal for our budget. He also to pressured us in any way and showed us exactly what we asked for. B.J. was very personable and helped us find the best deal for our budget. He also took the time to educate us on some of the great features of our new vehicle. Thanks for exceptional service!!! More
by avaiskhan
May 25, 2022
My Daughter and I purchased a 2020 Kia Sorento back in January 2022. We took it in for an oil change being that she put about 7500 miles on it since the purchase. She loves her ride. We checked in at the January 2022. We took it in for an oil change being that she put about 7500 miles on it since the purchase. She loves her ride. We checked in at the service department, they were very courteous and professional to both my daughter and myself. We mentioned a small problem with the back seat arm rest, the service department addressed it. They spoke with Mr. Court Courtney and he took time to look at the situation and get the manager Mr. Brian Kitts involved to resolve the issue for my daughter. Not only did these folks take care of an oil change, rotate tires, and wash the vehicle. These gentlemen went above and beyond by agreeing to take care of this arm rest and replace it. We have purchased multiple vehicles from these folks and will continue to go back and deal with them. If your in the market for a new or used vehicle, I would definitely recommend them for your next purchase. Thank you for the great service you provide. More
by vican1
Employees Worked With
Other Employees :
Jenna Mayes, Audri Crawford, Advisor Advisor
May 25, 2022
The service center reps are friendly and efficient and the waiting lounge is comfortable. Getting a service doesn’t feel like a chore at Rusty Wallace Kia in Alcoa. the waiting lounge is comfortable. Getting a service doesn’t feel like a chore at Rusty Wallace Kia in Alcoa. More
by GRACIEKENDRICK
Employees Worked With
Jenna Mayes, Audri Crawford
May 25, 2022
I love the professionalism of staff. In fact, I just purchased my 7th vehicle from this dealership!! In fact, I just purchased my 7th vehicle from this dealership!! More
by CC
