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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
July 31, 2022
I went to the service center concerning an issue I had with my car radio not displaying when the interior of my car got hot. I was told that it wasn’t covered under warranty. I knew this information was i with my car radio not displaying when the interior of my car got hot. I was told that it wasn’t covered under warranty. I knew this information was incorrect, and called the warranty company myself to find out that it WAS covered under warranty. I’ve called Rusty Wallace Kia 5 times regarding them fixing this issue, and have yet to receive a call back. They keep taking my name/number and telling me they have to talk to an advisor and get back with me. More
by PSESWILSON
Verified CustomerEmployees Worked With
Nicholas, Jenna Mayes, Advisor Advisor
July 30, 2022
We just bought a 2019 kia from greg and he was awsome and would highly reconmind him to anyone who is looking for a car he wrks the deal u want it thank u greg would highly reconmind him to anyone who is looking for a car he wrks the deal u want it thank u greg More
by Jon.simpson5579
Employees Worked With
July 30, 2022
The service provided exceeded expectations as usual. I was given a loaner vehicle drinks and snacks, and they communicated with me through the process, excellent service! I was given a loaner vehicle drinks and snacks, and they communicated with me through the process, excellent service! More
by ARTSCHWINGE
Employees Worked With
Jenna Mayes, Advisor Advisor
July 29, 2022
Pros: everyone there was friendly. Cons: I was there for 2+ hours for an oil change & maintenance check. When I scheduled it, I was told it was time for a $200+ checkup. Pro: When I g Cons: I was there for 2+ hours for an oil change & maintenance check. When I scheduled it, I was told it was time for a $200+ checkup. Pro: When I got there, a service tech said the needed maintenance would cost about $70. Very confusing! More
by BJSTREVEL
Employees Worked With
Jenna Mayes
July 29, 2022
Very nice friendly welcoming person. Very informative and detailed about my loan approval. Answered all the questions I had, made me feel confident in my decision. Very informative and detailed about my loan approval. Answered all the questions I had, made me feel confident in my decision. More
by cwoods228692
July 29, 2022
We liked that Tyler, our salesman, was honest and upfront. There was no high pressure sales. upfront. There was no high pressure sales. More
by TLSKEHAN
July 29, 2022
A missing radiator cap caused me to wait for a tow truck on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely mes on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely messed up. Additionally, they never fixed an issue we explained to them when dropping our car off. It’s clear they don’t test anything on the car or pay attention to any detail. More
by bhmyers0
Employees Worked With
Jenna Mayes, Advisor Advisor
July 29, 2022
They were great to work with from the very beginning. Couldn't ask for better customer service without all the pressure of haggling! Couldn't ask for better customer service without all the pressure of haggling! More
by Gwyf4728
July 28, 2022
Great service! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! More
by chapman.harvest
Employees Worked With
Dick, Jenna Mayes
