
Rusty Wallace Kia Alcoa
Louisville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,408 reviews
I went to the service center concerning an issue I had with my car radio not displaying when the interior of my car got hot. I was told that it wasn’t covered under warranty. I knew this information was i with my car radio not displaying when the interior of my car got hot. I was told that it wasn’t covered under warranty. I knew this information was incorrect, and called the warranty company myself to find out that it WAS covered under warranty. I’ve called Rusty Wallace Kia 5 times regarding them fixing this issue, and have yet to receive a call back. They keep taking my name/number and telling me they have to talk to an advisor and get back with me. More
We just bought a 2019 kia from greg and he was awsome and would highly reconmind him to anyone who is looking for a car he wrks the deal u want it thank u greg would highly reconmind him to anyone who is looking for a car he wrks the deal u want it thank u greg More
The service provided exceeded expectations as usual. I was given a loaner vehicle drinks and snacks, and they communicated with me through the process, excellent service! I was given a loaner vehicle drinks and snacks, and they communicated with me through the process, excellent service! More
Pros: everyone there was friendly. Cons: I was there for 2+ hours for an oil change & maintenance check. When I scheduled it, I was told it was time for a $200+ checkup. Pro: When I g Cons: I was there for 2+ hours for an oil change & maintenance check. When I scheduled it, I was told it was time for a $200+ checkup. Pro: When I got there, a service tech said the needed maintenance would cost about $70. Very confusing! More
Very nice friendly welcoming person. Very informative and detailed about my loan approval. Answered all the questions I had, made me feel confident in my decision. Very informative and detailed about my loan approval. Answered all the questions I had, made me feel confident in my decision. More
We liked that Tyler, our salesman, was honest and upfront. There was no high pressure sales. upfront. There was no high pressure sales. More
A missing radiator cap caused me to wait for a tow truck on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely mes on the highway for 4 hours. Had them put the radiator cap back on the next morning and a couple hours later realized the alignment was completely messed up. Additionally, they never fixed an issue we explained to them when dropping our car off. It’s clear they don’t test anything on the car or pay attention to any detail. More
They were great to work with from the very beginning. Couldn't ask for better customer service without all the pressure of haggling! Couldn't ask for better customer service without all the pressure of haggling! More
Great service! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! !! Quick friendly and enthusiastic! I had a need of getting out in a timely manner and achieved that it was right after lunch! More