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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
Verified Customer
August 13, 2022
Best dealership I’ve encountered. Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for s Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for something with finance. Can’t be that. The salesman who assisted me has stayed in touch which I appreciate. More
by MAJORTRBLTOO
August 13, 2022
Garry was wonderful to work with. The dealership had the car I was looking for at a fair price. The dealership had the car I was looking for at a fair price. More
by PGDMMI
August 13, 2022
Employees of the service center are always friendly and knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! More
by Sleepy1910
Employees Worked With
Jenna Mayes, Advisor Advisor
August 12, 2022
When I booked my appointment for new tires and and oil change, I was told it would take about an hour. After three hours, I went to check every 15 minutes and I would soon be late for work. After four h change, I was told it would take about an hour. After three hours, I went to check every 15 minutes and I would soon be late for work. After four hours, my car was finally ready and I was ultimately late for work. The service department tried to sell me on a new steering rack. My husband checked the car when I arrived home and discovered that the driver's side tire rod was busted. There was nothing wrong with the steering rack. Waiting for hours for new tires and an oil change is unacceptable. I also have zero trust or faith in the mechanics after they tried to sell me very expensive parts I don't need. I was also charged full price for the oil change. More
by Kara
Employees Worked With
Jenna Mayes
August 12, 2022
They bent over backwards to get the deal I wanted. Dylan was a great salesman. Dylan was a great salesman. More
by jeemrick
August 12, 2022
I am really impressed with Rusty Wallace Kia in Knoxville. I live in nearby Sevierville, but consider it worth the trip to this dealership. The people are kind and courteous. They address every nee Knoxville. I live in nearby Sevierville, but consider it worth the trip to this dealership. The people are kind and courteous. They address every need before I even tell them. I am so pleased with every aspect of the team approach. More
by vadabasoma
Employees Worked With
Advisor Advisor
August 11, 2022
Great customer service friendly staff award winning service department made me feel welcome and took time to explain in detail exactly what was going to happen with my vehicle. service department made me feel welcome and took time to explain in detail exactly what was going to happen with my vehicle. More
by lighthousewatcherfan38
Employees Worked With
Advisor Advisor
August 11, 2022
Great service, happy and friendly staff. I felt at home with these people. They have never done anything to my car without discussing it with me first. I have always gotten it back sooner I felt at home with these people. They have never done anything to my car without discussing it with me first. I have always gotten it back sooner than promised and it is always cleaner than when I brought it in. You definitely have my business! More
by wb4fen
Employees Worked With
Advisor Advisor
