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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
September 26, 2022
Over priced on new vehicles. Service was a joke. Made an appointment for a recall. Arrived early and waited about 20 minutes before I was told they did not have the part. Service was a joke. Made an appointment for a recall. Arrived early and waited about 20 minutes before I was told they did not have the part. More
by Hoovercs
Verified CustomerEmployees Worked With
Advisor Advisor
September 26, 2022
The staff were very friendly and courteous. Took my vehicle in for an oil change and was told it was due for a 15,000 mile maintenance. Took my vehicle in for an oil change and was told it was due for a 15,000 mile maintenance. More
by nancyjohnson1965
Employees Worked With
Jenna Mayes, Advisor Advisor
September 24, 2022
I like Rusty Wallace Kia. They have very friendly and helpful staff! Thank you Rusty Wallace crew! They have very friendly and helpful staff! Thank you Rusty Wallace crew! More
by teresapurdy38
September 24, 2022
The dealership staff was very friendly and helped me with all my questions. I would buy another car from them! all my questions. I would buy another car from them! More
by cindysantiago528
September 24, 2022
Appointment was on time and very thorough. Showed me the motor filter that was full of birdseed and asked if I wanted it to be replaced. He asked before doing anything which is good. Most p Showed me the motor filter that was full of birdseed and asked if I wanted it to be replaced. He asked before doing anything which is good. Most places just do before checking it out. More
by SANDYANNA
Employees Worked With
Jenna Mayes, Advisor Advisor
September 23, 2022
Kia team was very friendly,professional and knowledgeable. They do not make you feel pressured. knowledgeable. They do not make you feel pressured. More
by emmajgood
September 22, 2022
Professional and courteous I find your survey as obnoxious as the dealership is professional. This fifteen word minimum is BS. Great way to limit participation obnoxious as the dealership is professional. This fifteen word minimum is BS. Great way to limit participation More
by EBACON46
Employees Worked With
Jenna Mayes, Advisor Advisor
September 22, 2022
Best experience buying a car hands down. Great customer service. Brandon Chaffins, Will Witucki, Dylan Hatula and Caleb Johnson were absolutely amazing. They made me feel like family and I w Great customer service. Brandon Chaffins, Will Witucki, Dylan Hatula and Caleb Johnson were absolutely amazing. They made me feel like family and I would definitely recommend this dealership in the future. I even got a swag bag with my purchase. Nice touch guys. More
by srmoore865
September 22, 2022
Nice dealership. Just was along wait for oil change and tire rotation. Also I didn’t get new sticker for when it’s due again and they didn’t reset the vehicle either. Just was along wait for oil change and tire rotation. Also I didn’t get new sticker for when it’s due again and they didn’t reset the vehicle either. Very nice people. More
by Jimbeckwith
Employees Worked With
Jenna Mayes, Advisor Advisor
September 22, 2022
This is the second vehicle we have purchased for the company Will is a great manager and really helpful he has always made sure everything is good with our vehicle very customer friendly company company Will is a great manager and really helpful he has always made sure everything is good with our vehicle very customer friendly company More
by RICHARD-MARANVILLE
