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Rusty Wallace Kia Alcoa

Louisville, TN

4.7
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content. We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you! Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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4612 Alcoa Highway

Louisville, TN

37777

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Showing 6,408 reviews

October 26, 2022

Welcoming honest and easy to work with. I appreciated the printouts to show me options available to me and taking the time to explain how the options relate to me and my plans. At one poin More

by KYLEE_BRANDES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chaffins
October 25, 2022

They have the worst service department. They have no customer service and do not back there work. Horrible. More

by fmlenoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jenna Mayes, Advisor Advisor
October 25, 2022

The staff was very polite and helpful. Service was fast and my vehicle was returned to me quickly More

by jcblackgamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 25, 2022

I always get great service here. Have cared for our vehicle since purchased 5 year’s ago More

by JMONDAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor Advisor
October 24, 2022

They are always quick to get me in and out. I appreciate their friendly attitudes. More

by STEVE.HENSON1610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 24, 2022

I was visiting my son in Louisville and had a problem with my 2014 Sportage. I needed to know if it was safe to drive the 600 miles home. The service Mgr went above and beyond and had the car checked out More

by Joel Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 24, 2022

Great customer service from the service department! The service manager kept me apprised of the status of my service. More

by CPSALSMAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
October 22, 2022

Everyone is always helpful. I have never had a bad experience at Rusty Wallace Kia. More

by trmogridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Advisor Advisor
October 22, 2022

Everyone one was friendly & bent over backwards to help us choose our car. I will definitely recommend buying a car from there. More

by LESAHITCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Raybourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Chaffins
October 21, 2022

This rating is only for the service department. I had a horrible time when my vehicle was in the service department for almost a month. The system you use to contact kia before doing anything is More

by LISA37771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Skyler, Jenna Mayes
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