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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
October 31, 2022
Had a problem after servicing and got the vehicle in and fixed quickly before vacation day fixed quickly before vacation day More
by JUANITARAUHUFF
Verified Customer
October 29, 2022
Had a 1pm appointment for oil change. Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about status of the work. I asked after an hour and was told it would be ready shortly. Worst service ever in my life. This was totally unacceptable. My time is worth something to me. I had to change some plans due to the time it took. More
by Unhappy
Employees Worked With
Jenna Mayes, Advisor Advisor
October 28, 2022
Awesome as always…Attentive to details… Good value… Always very informative… Techs always pay attention to details… Always very informative… Techs always pay attention to details… More
by Ken Bowling
October 27, 2022
We were looking for a 2023 before they were available. David was knowledgeable regarding the new cars and Brandon gave us numbers and held true to what he told us. I would recommend Rusty Wallace KIA to a David was knowledgeable regarding the new cars and Brandon gave us numbers and held true to what he told us. I would recommend Rusty Wallace KIA to anyone who asked. More
by PHYMART57
October 27, 2022
The salesman had initially sold me a Silverado but they had to pull it after it went to service. Offered me the Toyota Tundra I bought at a discount to offset the price difference. Overall a great job. Wou had to pull it after it went to service. Offered me the Toyota Tundra I bought at a discount to offset the price difference. Overall a great job. Would be rated higher had the initial deal gone through. More
by wildcardjd2k10
Employees Worked With
Ron Groves
October 26, 2022
Service was great. In and out in less than an hour and half and everything taken care of. In and out in less than an hour and half and everything taken care of. More
by curtisr225
