Rusty Wallace Kia Alcoa

The attention and accommodations in the waiting room were outstanding. With the access of the wifi, I was a le to do homeschooling with my boys while I waited for my car. When my car was ready, the lady outstanding. With the access of the wifi, I was a le to do homeschooling with my boys while I waited for my car. When my car was ready, the lady on the counter walked me to my vehicle and I had trouble with my starting key. She gave me a hint, and now I can start my car with no problem. I love taking my car there for service! More

Incredible level of customer service and understand our needs and wants in our next vehicle couldn’t be happier!!! needs and wants in our next vehicle couldn’t be happier!!! More

There was a small snag with not being notified when my part arrived which was on back order. Turned out it was because the initial rep had left the company. Once I made contact again to determine my place part arrived which was on back order. Turned out it was because the initial rep had left the company. Once I made contact again to determine my place in line, they worked me in the same week and completed the recall fix. Excellent service, very professional. More

Great customer service. Got me in the car that best fit our family needs and worked with us on getting the payment where needed. Got me in the car that best fit our family needs and worked with us on getting the payment where needed. More

Willing to help no matter what. Willing to go the extra mile even when it means more work for them! Best Kia service department in Knoxville, the customer matters and it shows by ho Willing to go the extra mile even when it means more work for them! Best Kia service department in Knoxville, the customer matters and it shows by how they work with you! More

Notified me promptly when car that fit my needs was available Did not try to sell me something I didn’t want. available Did not try to sell me something I didn’t want. More

I made an appt for 11 and I was there until after 3. The wait time is way too long for an oil change. If my appt is before noon I should be done and out before the whole shop goes to lunch. I should not The wait time is way too long for an oil change. If my appt is before noon I should be done and out before the whole shop goes to lunch. I should not have to wait while the workers go to lunch. My time is valuable too and sitting in a waiting room for over 4 hours is ridiculous. People that came in after me was done and gone while I still sat there. More

8:00am Monday 10/24/22 Dropped off Kia to have oil change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me b change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me back. 4:31pm – Nick called to give me an estimate of $1,600 to have headlight repaired. NONSENSE! And oh yeah…Your car is stuck on the lift and we can’t get it down. Told me to come pick up a loaner car and hopefully they can get it down tomorrow. 5:00pm- I pick up the loaner which is a BRIGHT YELLOW tiny Kia Sole that smells like something died in it. TUESDAY-10:03am - Nick calls to let me know my car is down and ready. 11:15am-I arrive to pick up my car. Nick tells me he will go get my paperwork. Nick disappears. 11:45am- I go find Nick, who is socializing with co-workers. He was shocked to see me! Apologized and said he forgot I was there. I sign receipt and pay for the oil change. Gives me my copy. Then ask me to sign a 2nd receipt, which shows $$ from past visits. I question why I’m signing this. He tells me it’s just a history report of my car? I’ve never signed such before and since I’m already annoyed, find it odd that I don’t get a copy of whatever the 2nd thing was that I signed. I wish I would have requested that, but at this point just want to get out of here! He walks me to my car that is parked bumper to bumper between another car and ask me if I can get out! OF COURSE NOT! He has to find someone who can get my car out?!!!! Not A Good Experience! More

Everything went well, as expected and finished in a reasonable amount of time. Wait area very comfortable. reasonable amount of time. Wait area very comfortable. More

Very friendly service advisors. Was kept appraised on what was going on. Decent waiting room with good drinks and snacks Was kept appraised on what was going on. Decent waiting room with good drinks and snacks More