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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
Verified Customer
December 04, 2022
Visiting from Canada, very impressed with the whole service setup. We were checked in immediately upon arrival, The whole service dept. staff were very friendly and thoughtful. The waiting area was ove service setup. We were checked in immediately upon arrival, The whole service dept. staff were very friendly and thoughtful. The waiting area was over the top and the restrooms were very clean. Nick also gave the vehicle a quick rinse, much apprec More
by SMARTGERRY
Employees Worked With
Nicholas Manus/205 5 stars Nick did an excellent job explaining the service and talked about tire and brake replacement in the ., Jenna Mayes
December 03, 2022
No pressure from sales, Tyler made sure that I understood all details with sale of vehicle. He was very patient and thorough. I was so impressed that I sent another customer to this dealership and they also all details with sale of vehicle. He was very patient and thorough. I was so impressed that I sent another customer to this dealership and they also purchased a vehicle. Great customer care! More
by RIKACOOLEY
December 01, 2022
The service center had a backlog of repairs, but they were willing to work in our car. Understandably, it took a while to complete it, but they kept us informed. were willing to work in our car. Understandably, it took a while to complete it, but they kept us informed. More
by GLINTON60
Employees Worked With
Nick Johnson
December 01, 2022
Very nice and not pushy . Always tells me exactly what its going to cost . Very nice and courteous. Always tells me exactly what its going to cost . Very nice and courteous. More
by IDOLSFRIENDS
Employees Worked With
Other Employees :
Tyler , Jenna Mayes
December 01, 2022
First of all it was near impossible to get someone on the phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I schedu phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I scheduled a rental vehicle for when I dropped my truck off then I arrived at the set date to drop it off I'm told I never scheduled a courtesy car and I will have to use my own methods also unacceptable. We bought my son a new car we was going to use you guys since the sales team was awesome but after our treatment from the service department no thank you. More
by kadiekerley92
December 01, 2022
Everyone that I encountered was helpful and courteous. I didn’t feel pressured to buy and they handled everything with efficiency. I didn’t feel pressured to buy and they handled everything with efficiency. More
by SDTAYLOR.970
