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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
December 24, 2022
After 9 years of really good service, I experienced very bad service on my last visit. I was to have a pre-ordered part installed. Not only did they not install it (wrong part). They made me wait in the wa bad service on my last visit. I was to have a pre-ordered part installed. Not only did they not install it (wrong part). They made me wait in the waiting room for 3 hours until everyone else had their service completed. More
by DAVEMASH
Verified CustomerEmployees Worked With
Jenna Mayes
December 22, 2022
They were very helpful and courtesy and the also helped us with our problem when the other dealership in Morristown tennessee did not want to. Nick Johnson was big help in the process and kept us update wi us with our problem when the other dealership in Morristown tennessee did not want to. Nick Johnson was big help in the process and kept us update with everything that was going on. I would recommend them to anybody More
by andrewboyette86
Employees Worked With
Nick Johnson, Jenna Mayes
December 22, 2022
The lack of communication from the service department was pitiful. Nick returned 1 communication out of probably 6 calls and e-mails. I was told my issue would take a few days. They had my telluride for 6 pitiful. Nick returned 1 communication out of probably 6 calls and e-mails. I was told my issue would take a few days. They had my telluride for 6 weeks and the problem is still not resolved. I also left the general manager 2 messages and he never returned my call. More
by ALISONSKING
Employees Worked With
Nick- 0 stars. , Jenna Mayes
December 21, 2022
The last oil change I done, it was not enough oil so I had to buy some to put in my car. They had me come back to see if anything was wrong and it wasn’t so it Clearly didn’t have enough oil. They told me had to buy some to put in my car. They had me come back to see if anything was wrong and it wasn’t so it Clearly didn’t have enough oil. They told me to come back next month for an oil change…so I wasn’t compensated at all because I have to pay for the next one, that’s even if I come back because nothing was done. More
by PHILLIPSTIERRA
Employees Worked With
I don’t know anyone
December 21, 2022
A 2. 5 hour wait with an appointment time is unacceptable. Every time I have to have service I have to wait 1.5 hours or more. 5 hour wait with an appointment time is unacceptable. Every time I have to have service I have to wait 1.5 hours or more. More
by MKFRYE
Employees Worked With
It’s not the service advisors fault.
