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Rusty Wallace Kia Alcoa
Louisville, TN
6,408 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,408 reviews
February 04, 2023
Each time I bring my car in for service, everyone is very friendly and nice. I get great service and within a reasonable time. Thanks so much for great service. friendly and nice. I get great service and within a reasonable time. Thanks so much for great service. More
by DBURRIS2
Verified CustomerEmployees Worked With
Chris Metcalf
February 04, 2023
We have used this dealership for years and will continue to do so. Their customer service is the best we have ever had. They are very courteous and thorough. to do so. Their customer service is the best we have ever had. They are very courteous and thorough. More
by BHFREDERICK315
Employees Worked With
Jenna Mayes
February 04, 2023
I wont know really until I see how service will be . I'll know more when I come in on February 6th . I'll know more when I come in on February 6th . More
by rebeccastoots
February 04, 2023
We found the sales team to be very knowledgeable and very sensitive to our needs and desires. Bill, our salesman was excellent and patient, answering all our questions without pressuring us. Denise, in finan sensitive to our needs and desires. Bill, our salesman was excellent and patient, answering all our questions without pressuring us. Denise, in finance, was also very kind and helpful. More
by SayHeyKiaKid
February 03, 2023
Great experience, purchasing at this dealership! Had an excellent salesman, Greg Taylor, who helped me every step of the process, from placing the order on the exact model/trim/color I wanted, all Had an excellent salesman, Greg Taylor, who helped me every step of the process, from placing the order on the exact model/trim/color I wanted, all the way through the purchase of it and beyond. Also a great experience in Finance with Caleb. I highly recommend Rusty Wallace Kia Alcoa! Ask for Greg Taylor - he will take great care of you! More
by Leslie B.
February 03, 2023
Great dealership with excellent service and sales employees. We had a wonderful experience at Rusty Wallace. employees. We had a wonderful experience at Rusty Wallace. More
by Bhobby5
February 03, 2023
I was there for a call back so when I arrived at 830am they were very nice. I did leave until 1230. For them to tell me I need tires and back brakes. However my car was ther to get check for a core spring they were very nice. I did leave until 1230. For them to tell me I need tires and back brakes. However my car was ther to get check for a core spring. And to top it off they did not ha e the part available. I have to return on the 23rd for them to replace it. The car is not running well at all. See you guys on the 23rd More
by TIFFANYMBOOKER47
Employees Worked With
Jenna Mayes
February 03, 2023
My experience with the service department was excellent. They worked me in the day I called with a problem and resolved it quickly and effectively while letting me know exactly what was going on with the ve They worked me in the day I called with a problem and resolved it quickly and effectively while letting me know exactly what was going on with the vehicle. More
by COWANMP
Employees Worked With
Jenna Mayes
