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Rusty Wallace Ford

Dandridge, TN

4.9
311 Reviews

134 Sharon Drive

Dandridge, TN

37725

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Showing 311 reviews

July 29, 2018

Broke Down My family had just begun our 3 week SouthEast camping trip from Michigan. We had just come from Kentucky on our way to Gatlinburg, TN. The truck sta More

by GoBlue25
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not one person helped us!
Aug 22, 2018 -

Rusty Wallace Ford responded

Thanks for the review I realize its not the positive review we like and strive to receive.This is not what we want to happen when a customer comes in but most of the time we are at full capacity in the service bays so we try our best to work people in. This is not always easy and we want to be respectful of those customers who have made appointments and scheduled work as well, EVERYONES business is important us. Thanks again for the feed back hope you and your family made it home safe.

May 21, 2018

Great prices and awesome people. !!!!UPDATE!!!! ... READ!!...Let me tell you about these guys here at the lot. This was my SECOND vehicle purchase here at rusty wallace not only is Sh More

by Carguy36
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane farley, Eric Freeman
Aug 22, 2018 -

Rusty Wallace Ford responded

Glad you drove home happy and thanks for your business and the review as well.

February 23, 2018

Service desk staff A++ but service manager ZERO! The current service manager/director (Steve McHenry) is the rudest individual that I have ever encountered! Not only was he rude to me but also to ot More

by Wk
Recommend Dealer
No
Employees Worked With
awesome ladies at service desk!!
Apr 20, 2018 -

Rusty Wallace Ford responded

Thank you for your review. We apologize that you had such a negative experience. This is not the usual experience our customers have. We will make sure this information is passed along to management. We hope you will give us another chance to provide you with excellent customer service!

January 29, 2018

Quick and awesome Want to send a big thank you out to Eric Big E Freeman and all the staff for the professional service I received on the purchase of my 2008 Ford F150. More

by Tommy Cameron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Big E Freeman
Apr 20, 2018 -

Rusty Wallace Ford responded

Thank you for the awesome 5-star review! We all love Big E around here and are so happy that your experience was positive and that you were treated with professionalism by the entire staff. We hope you're enjoying your F-150 and we look forward to helping you with your automotive needs again soon!

December 11, 2017

Mustang Purchase This place was fast, efficient, and friendly all at the same time!!! These guys got it going on!!! They found me a lender 2.5 percent less that what I More

by Mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Keck
Apr 20, 2018 -

Rusty Wallace Ford responded

Thank you for taking the time to provide a review and especially such an awesome 5-star review! We're very happy that our team found you a great loan and that you never felt like you were pressured into anything. We hope you're enjoying your new car and that you'll let us help you with any automotive needs you may have in the future!

December 04, 2017

Best place to buy a car or truck I just completed the purchase of my tenth auto from Rusty Wallace Ford and nine of them from Eric Freeman and I am still very pleased with he level of More

by Kcolonel96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Freeman
Apr 20, 2018 -

Rusty Wallace Ford responded

Wow, thank you so much for trusting us with your automotive needs for the tenth time! Eric is amazing, we are extremely lucky to have him as part of our team. We're honored to serve you and look forward to helping you again when you're ready to purchase your next vehicle!

September 28, 2017

Love the experience I had wanted a new Escape and my salesman Eric BIgE Freeman went above and beyond to help me get the vehicle I wanted. Our finance guy Daniel was very More

by Terri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and Daniel
Nov 22, 2017 -

Rusty Wallace Ford responded

Thank you for taking time to write a review. We're glad you had a good experience!

September 16, 2017

Going Above and Beyond! In all sincerity Aaron Miller was very courteous and worked very hard in finding the right car with the right price in meeting my mother's needs. Also More

by Debby01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron, Tim, Dillon
Nov 22, 2017 -

Rusty Wallace Ford responded

Thank you for taking time to write such a stellar review and especially for giving us 5 stars. We look forward to seeing you when it comes time for you to trade in your car!

September 14, 2017

Awesome cars, wonderful people! Aaron Miller helped to make my car buying experience both simple, & enjoyable. Then, Dylan the actual purchase a pleasure. The staff at Rusty Wallace More

by Tom1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Miller, Dillon
Nov 22, 2017 -

Rusty Wallace Ford responded

Thank you for taking the time to provide us with a 5 star review! We take pride in providing our customers with just what you described, a professional yet pleasant experience.

May 11, 2017

Important and satisfied I have had my 2016 F-150 for a year now and am very satisfied with my experience. My salesman Shane Farley has been there to answer questions and help More

by James Lowe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Farley
Nov 22, 2017 -

Rusty Wallace Ford responded

We appreciate you taking the time to write a review and provide such great detail. Shane is a great guy and he wants nothing more than to see his customers completely happy with their experience here at Rusty Wallace Ford.

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