Rusty Wallace Ford

Great People to Deal With It was truck buying made easy. Lester was great to work with and it all went very smooth. recommend for anyone that is looking for a vehicle to chec It was truck buying made easy. Lester was great to work with and it all went very smooth. recommend for anyone that is looking for a vehicle to check them out. More

Awesome crew!! Aaron Miller and the rest of the team at the Dandridge store are awesome! Great experience. The Dandridge team does not pressure you, and that is very Aaron Miller and the rest of the team at the Dandridge store are awesome! Great experience. The Dandridge team does not pressure you, and that is very refreshing. More

Denying Warranty My truck is currently at the service center for repairs of parts that were installed less than a year ago and came with a 2 yr unlimited milage warran My truck is currently at the service center for repairs of parts that were installed less than a year ago and came with a 2 yr unlimited milage warranty. The service department is usine every loophole and unclear communication to not honor the written warranty. What good is a warranty if when the item fails, even due to failure of another warranted item, the warranty is considered void. I have heard many many other Ford owners have similar complaints. The Moss Magnuson Act is supposed to protect consumers against these situations, but somehow Ford thinks it is above legislation. If they would get their act together I would recommend this place because the diesel technician, Brian, is extremely knowledgeable and skilled, but as for the bureaucrats handling paperwork, they are just out to make money and will cause other consumers to look elsewhere. More

Awesome buying experience. Eric Freeman and staff were awesome to deal with once again. We were in and out and driving home all in an hour and half. The staff is extremely kin Eric Freeman and staff were awesome to deal with once again. We were in and out and driving home all in an hour and half. The staff is extremely kind and helpful. We’ll be back for our next one too. Thanks again guys! More

Great Dylan Loy at Rusty Wallace Ford was great to work with and provide quick and easy service for the new vehicle. Everything went smoothly. They are a Dylan Loy at Rusty Wallace Ford was great to work with and provide quick and easy service for the new vehicle. Everything went smoothly. They are a great group. Thank you Charlie More

Found one green car with light colored interior Once again we have not been disappointed by Eric Freeman @ Rusty Wallace in Dandridge. I had told Eric that I was looking for a gently used car, pre Once again we have not been disappointed by Eric Freeman @ Rusty Wallace in Dandridge. I had told Eric that I was looking for a gently used car, preferably green with a light interior. Found one, Ford Escape, within my price range. Being a person who doesn't adjust well to change, {still use a flip-phone} Eric patiently tutored me through all the bells and whistles. He is a wonderful person and this is the 4th time we have bought from him. We have had all our vehicles , including a F-150, we still own serviced by Rusty Wallace. Very satisfied customers. Can't beat our Fords- GO Tony Stewart Racing. More

Outstanding Service Highly recommend Eric “Big E” Freeman. He exceeded all expectations, and came in under my budget. I shopped around and no dealership in Tennessee or Highly recommend Eric “Big E” Freeman. He exceeded all expectations, and came in under my budget. I shopped around and no dealership in Tennessee or North Carolina could match their price. I will definitely come back to buy my next car. More

So far so good! Bought a CPO Dodge Durango from Shane Farley a week ago. Great to work with him and the dealership. Shane was friendly, professional, communicative, Bought a CPO Dodge Durango from Shane Farley a week ago. Great to work with him and the dealership. Shane was friendly, professional, communicative, patient and respectful. He/they worked with me to get a GREAT deal on my vehicle. Take a look here first before you buy. Ask for Shane. Thank folks! More

Awesome Logan was an awesome sales person. He and Daniel worked hard to get me in to my new car. I'm so happy with my car. I will be going to them again. Logan was an awesome sales person. He and Daniel worked hard to get me in to my new car. I'm so happy with my car. I will be going to them again. More