Rusty Wallace Ford

Brandon. Best and quickest deal I’ve ever made. Highly recommend them. No high pressure. Great to deal with. Best and quickest deal I’ve ever made. Highly recommend them. No high pressure. Great to deal with. More

The two salesmen, Brandon and Chris, were very attentive to our needs and what we were searching for in our next Ford Explorer. Both of their follow-ups with us were top level. Could not ask for two bett to our needs and what we were searching for in our next Ford Explorer. Both of their follow-ups with us were top level. Could not ask for two better sales personnel to work with during our buying process. However, the detail people were the opposite extreme. The Explorer had sticky substance on the 3rd row seating and other areas that were not cleaned. It seemed, the detailer just wanted to cover as much as the could with Armor All without proper cleaning first. Explorer had black "skins" over the original wheels that were shiny. I wanted the skins or hubcaps put in back of the Explorer but they were not. Finance department did not prepare our paperwork properly. We had no trade. But paperwork did not show our sizeable down payment and left off the $1,000 we gave them to hold the Explorer for us. This reflected in a $1,000 overcharge, which was quickly refunded. Reason for the 4 stars was Brandon, Chris, and Sales Manager we spoke with were very professional. More

Robert and his tea are top notch. Not only do I use them for my commercial truck needs in business, but I have bought two cars for personal use there this year too. Excellent staff wi Not only do I use them for my commercial truck needs in business, but I have bought two cars for personal use there this year too. Excellent staff with excellent attitudes! Special shout out to Olivia for all her assistance with my many vehicle needs this year. More

Mike did an excellent job answering my questions and was very helpful and knowledgeable about the 2021 f150 lariat that I purchased on 10/11/2024. Best experience I've had at a dealership without trying to very helpful and knowledgeable about the 2021 f150 lariat that I purchased on 10/11/2024. Best experience I've had at a dealership without trying to push a deal that I didn't want to do. Very honest and kind. Thank you mike and team. More

I came in a truck problem and they were very honest with it. I decided to move into a new truck before I made the drive back to Charleston. Chris helped me out so much with zero pressure which I respect ver it. I decided to move into a new truck before I made the drive back to Charleston. Chris helped me out so much with zero pressure which I respect very much. I was very comfortable in working with him to get my new F150 and drive safely home. The process was quick and easy and I’m very thankful for his dedication even after the sale. More

I just purchased a 2024 explorer today and I am beyond pleased, thanks to Aaron! Everything went super smooth and he made sure I was taken care of! Thanks again Aaron. pleased, thanks to Aaron! Everything went super smooth and he made sure I was taken care of! Thanks again Aaron. More

Olivia helped find the car i was looking for! Didn't take long to complete the paperwork and purchase the car! Didn't take long to complete the paperwork and purchase the car! More

Thanks Rusty Wallace Ford Dandridge for helping me find the perfect Ford for my needs! Olivia was very knowledgeable with the vehicle I purchased, Especially the interior controls. The purchase could the perfect Ford for my needs! Olivia was very knowledgeable with the vehicle I purchased, Especially the interior controls. The purchase could have not been smoother. Thank you to the entire Rusty Wallace Ford Dandridge staff! J. Rick Breeden More

Had a specific ask for a new Maverick, Chris took the time to find what I wanted and made sure it was what I wanted. time to find what I wanted and made sure it was what I wanted. More

Took my 2016 Ford fusion to the service center for several recalls, loss of brakes. Loss of steering & my passenger side doors swung open while driving. Needless to say, they didn’t fix my doors prope several recalls, loss of brakes. Loss of steering & my passenger side doors swung open while driving. Needless to say, they didn’t fix my doors properly & now my door Lock indicator lights don’t work, and they broke my consul and stapled it back together! Also my right turn signal on my passenger side mirror right now is intermittent. After calling them and hounding them for a week, I finally get a hold of the service manager who makes me wait another week to bring my car in and never once apologizes and accuses me of lying. No one has apologized to me for the problems that they’ve caused or made it right. To add insult to injury a consul is not cheap. More