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Rusty Wallace Chevrolet
Clinton, TN
21 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 21 reviews
August 24, 2024
This dealership has assisted us with excellent service on two different occasions. We are from Canada and were vacationing in Pigeon Forge when we experienced an engine issue. Emily scheduled us the next day two different occasions. We are from Canada and were vacationing in Pigeon Forge when we experienced an engine issue. Emily scheduled us the next day and the diesel technician had the issue taken care of the same day. He also took the time to walk us through the problem. Professional, polite and knowledgeable. Would not hesitate to recommend to anyone. Thank you again. More
by Thank you from Canada
Employees Worked With
Emily, Diesel Technician
March 19, 2024
Exceptional service! We where from out of state broke down but they took is right away. They diagnosed and solved the problem. They had us back on the road in a couple of We where from out of state broke down but they took is right away. They diagnosed and solved the problem. They had us back on the road in a couple of hours. We would recommend them especially Josh, to everyone. More
by JD
Employees Worked With
Josh
November 30, 2023
Excellent sales team. Donnie H made our trade in/purchase prices feel seemless! Highly recommend rusty wallace check. Make sure to ask for Donnie Donnie H made our trade in/purchase prices feel seemless! Highly recommend rusty wallace check. Make sure to ask for Donnie More
by jennifer jones
Employees Worked With
Donnie Hutchison
August 02, 2023
I bought a 2013 Volkswagen Eos June 2022. I also purchased an extended warranty . I need work done on it and they refuse to give me a copy of my warranty coverage. They won't even answer my I also purchased an extended warranty . I need work done on it and they refuse to give me a copy of my warranty coverage. They won't even answer my calls. I've given them business for almost two years. Sad situation. More
by froggiebandit
Employees Worked With
Emily
November 19, 2022
My experience buying a new truck was handled very professionally by the salesman, Keith, and all the other employees at Rusty Wallace that I dealt with in purchasing my new truck. I am a very satisfi professionally by the salesman, Keith, and all the other employees at Rusty Wallace that I dealt with in purchasing my new truck. I am a very satisfied customer. More
by michaelElawson
Employees Worked With
Keith
July 05, 2022
Rusty Walace Chevrolet: I had a recall on my car and took it to Rusty Wallace Chevrolet in Clinton TN. I actually had it towed there because it was showing that it was started but kept saying "shift to park" it to Rusty Wallace Chevrolet in Clinton TN. I actually had it towed there because it was showing that it was started but kept saying "shift to park" and was starting. I tried to use AAA, but that is a whole different complaint for a different post. So a few days later a Rusty Wallace Chevrolet guy called me and stated "we can not get into the computer to fix the recall so were going to have to unlock the computer which is going to cost $128 plus tax ($138). Reluctantly I said go ahead. Fast forward, approx 1 week later they called and said "they fixed the problem and it's ready to go". So I go pick it up. When I get into the car, The engine light was on and a message that "Reduced Propulsion" was on the screen. I went back inside and they got the mechanic and manager. The manager looked up the codes and said it's the power module above the battery and they are not certified to do that (which is fine). They said Reeder Chevrolet can take care of and it should be covered by a warranty. So I drive it to work and when I get in it to leave, low and behold, It won't start and is doing the same exact thing it was doing before I took it to Rusty Wallace. So I have it towed to Reeder since they will need to fix the control module. I call Rusty Wallace Chevrolet today and tell them what happened and said I need a refund of the $138 that I paid for them to fix my car. The Manager said he doesn't think they need to refund the money because they worked on the car and was owed that money.,MM,KM Long story short they wouldn't give me the refund so I pain $138 for NOTHING. Thanks RUSTY WALLACE CHEVROLET in Clinton TN for doing HONEST business for people. Your AWESOME! GOOD FOR NOTHING CROOKED THIEVES! More
by mattjarnigan
Employees Worked With
Perry Graves
March 16, 2022
This was by far the worst dealership I’ve ever walked into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I calle into no competent salesman apparently and they definitely know nothing about taking care of the customers at their establishment. My wife and I called the dealership specifically wanting a certain vehicle. We told this salesman to book our appointment to run the numbers and do we need to put a deposit down on it. The salesman Clay Foust told us that we were the first booked to see it on appointment and it wouldn’t be necessary. We went to the dealership only to find out Clay had already sat down with another customer to run the numbers and decided he was goin to have us wait and see if the new buyer could purchase the vehicle. Thank you Clay for being the two faced crook of a salesman you are and working for a no count dealership that turns their back on their customers and doesn’t follow policies. You’ve made me a stay away customer for life and I really will enjoy telling all the people in Clinton about your practices. Needless to say if this dealership was selling the the secret to eternal life I’d still choose not to purchase it especially from Clay Foust. More
by ballisticzen
Employees Worked With
Clay Foust
February 25, 2022
Jeff Bailes went above and beyond in helping us with the replacement of a windshield wiper transmission. Our granddaughter's wipers stopped during a hard rain storm. She had her 4-yr-old and 3-month-old wit replacement of a windshield wiper transmission. Our granddaughter's wipers stopped during a hard rain storm. She had her 4-yr-old and 3-month-old with her. We called the dealership, and Jeff told us about the GM Special Policy on her 2015 Equinox. We picked up the car, dropped it off at the dealership, and it was fixed in a couple of hours. We appreciate them so much, because our granddaughter couldn't get to work or daycare without the car. Thanks to Jeff and the mechanics, she was back on the road in no time. More
by sdbmpb87
Employees Worked With
Jeff Bailes
