
Rusty Wallace Cadillac GMC Kia
Morristown, TN

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Eccellent service on my Cadillac Escalade. Having major Cancer surgery performed on my wife Kathy, I was really feeling down. My Escalade needed multiple repairs and the folks at Rusty Wallace Having major Cancer surgery performed on my wife Kathy, I was really feeling down. My Escalade needed multiple repairs and the folks at Rusty Wallace Cadillac-Kia lifted my spirits with their excellent service. We as customers sometimes are quick to complain about the service we receive at car dealerships, and are not so inspired to praise a job well done. I was treated with respect, and a kindness that made me feel special as a customer; which was refreshing and not at all common as dealerships go. I have to say that the repairs were great, and the charges were under the norm that could have been charged. I would recommend Rusty Wallace Cadillac-Kia to anyone who would appreciate professional, courteous, and fair treatment as a customer. If I were to say something to the "Big Guy" Rusty Wallace himself, I would tell him he can be very proud of his name displayed over this dealership because all the folks there couldn't have been more nice to me than they were. This is what builds a service based company, attention to details, understanding the customers needs, and delivering on promises. More
Best car shopping experience ever My husband Scott Carr located the vehicle online and the next day we went in test drove it and bought it. No hassles, no pushy sales person tactics. V My husband Scott Carr located the vehicle online and the next day we went in test drove it and bought it. No hassles, no pushy sales person tactics. Very straight forward and honest. Need a vehicle go see them and ask for Timmer, tell him we sent you. More
The people there was very welcoming We were in search of a newer car. The sales rep was very nice and seemed to really take our wants and needs into consideration. The whole atmosphere w We were in search of a newer car. The sales rep was very nice and seemed to really take our wants and needs into consideration. The whole atmosphere was very welcoming. This was my first car purchase so I didn't know what to expect but the over all experience was very calming. Thanks again. I love my new car!! More
The best dealership Took car in to get worked on the service department is great. Got me right in and they finished the work in about thirty minutes would recommend this Took car in to get worked on the service department is great. Got me right in and they finished the work in about thirty minutes would recommend this service department and dealership to anyone thanks to everyone More
Service Staff and service is always excellent and short waiting time. Everything done to my vehicle is done right the first time every time. Highly recommend Staff and service is always excellent and short waiting time. Everything done to my vehicle is done right the first time every time. Highly recommend this dealership More
Good experience on our needed repair We got very good and quick service when our car needed a new alternator. Everyone was very helpful and professional. We had to have the car towed in We got very good and quick service when our car needed a new alternator. Everyone was very helpful and professional. We had to have the car towed in and they gave us a very nice loaner car to drive until they could get the new part. Very satisfied with their service and the repair. This is the 2nd car we have purchased from this dealership and will always deal with Danny Cody when we need a new car. Also, the service department has always been very nice and helpful for all our routine services and the very few repairs we have ever had to have. More
Excellent servce Great service! Love the waiting area! I was very pleased with the service and help from the employees. I will return for service for my kia. Great service! Love the waiting area! I was very pleased with the service and help from the employees. I will return for service for my kia. More
Service Review The Service Department at Rusty Wallace is always pleasant and helpful, does repairs right the first time, the service department is friendly and know The Service Department at Rusty Wallace is always pleasant and helpful, does repairs right the first time, the service department is friendly and know the products and services available. More
Oil change They always do a good job. I have never had to wait very long. They explain any upcoming maintenance I may need. Also they always have popcorn waiting They always do a good job. I have never had to wait very long. They explain any upcoming maintenance I may need. Also they always have popcorn waiting for me. More
Amazing An amazing experience. Everyone there seems to take their job very serious. Rita is a very sweet person and really cares about the customer. She has c An amazing experience. Everyone there seems to take their job very serious. Rita is a very sweet person and really cares about the customer. She has checked with me on several occasions to make sure that I was satisfied with everything.. More