Rusty Wallace Cadillac GMC Kia

This was my 3rd visit to Rusty Wallace's Service Department - all for warranty work. Each time the advisor took the time to listen to what the issue was and document it on the service sheet. The w Department - all for warranty work. Each time the advisor took the time to listen to what the issue was and document it on the service sheet. The waiting room is extremely comfortable. The service advisor updated me on the status of my vehicle and then brought me my receipt and keys when the repair was completed. No waiting to see a cashier, then for the cashier to do the paperwork, then for the cashier to find my keys. Extremely convenient. And the best news is that each time the repairs were performed thoroughly and the vehicle was returned as clean as when I took it in. More

I was at a Car Wash getting my vehicle detailed one day and when they gave my vehicle back to me the guy returning it to me said "your door is handle broken" I could not understand how it could just break and when they gave my vehicle back to me the guy returning it to me said "your door is handle broken" I could not understand how it could just break like that. I was so angry that it happened on my Cadillac Escaledeand the fact it was just out of warrenty. I went to Rusty Wallace Cadillac that day to purchase a new door handle and install it myself. The Parts Department asked me how many miles was it out of warrenty. I told him the mileage and he said that I should check with Service to see if they would warrenty it. I was very doubtful they would considering every dealership I ever been to wouldn't even consider to fix a vehicle out of warrenty. I walked to the Service Department and told them my story about what happened. I was so surprised how nice they were and understood my frustration. I talk to Charlie Coffey "Service Manager" about what happened and I was totally floored when he told me that he would warrenty the replacement handle and installing it. After about 30 mins I was ready to go and I was on my way. If anyone wants a new Cadillac,GMC, or KIA you should definitly buy from them. I can tell you one thing this type of customer service is almost non-existent these days and with custumer service they offer I will DEFINITLY be going back to purchase a vehicle. Thank you so much Rusty Wallace!!!!!!!!!!!!!! More

Chris Wines was extremely helpful in our decision to purchase the 2012 Kia Sorento that we purchased. He answered all of our questions expertly and precisely. Not only that but he was also training a ne purchase the 2012 Kia Sorento that we purchased. He answered all of our questions expertly and precisely. Not only that but he was also training a new salesman named Caleb who also performed exceptionally! I will definitley recommend these salesmen and your dealership to all my friends and family for their next purchase. More

I had a very positive experience when I went in to test drive a 2011 Terrian. I had already priced an Equinox the night before elsewhere and was trading in a vehicle. Adam was my salesman and was extremely drive a 2011 Terrian. I had already priced an Equinox the night before elsewhere and was trading in a vehicle. Adam was my salesman and was extremely helpful. He was very knowledgeable about all the vehicle's features and benefits. I changed my mind after driving and seeing the exterior of the Terrian and am very glad that I did. All the people I came in contact with were very cordial and friendly. I have already recommended them to a couple of people. More

I had a wonderful experience with Rusty Wallace of Morristown. The sales staff was very friendly but not over bearning at all! They let me look all I wanted to and didn't bother me, but if I had a que Morristown. The sales staff was very friendly but not over bearning at all! They let me look all I wanted to and didn't bother me, but if I had a question they were right there with all the answers. The buying process was very easy and painless. I also was very impressed that the salesman showed me everything thing in the car before I pulled off the lot. I would recommend them any day!!! More

I arrived about 20 minutes early for my appointment. Duane said it was no problem, processed my car in for the oil change and recall notice. He then invited me to enjoy some coffee in the lobby and sho Duane said it was no problem, processed my car in for the oil change and recall notice. He then invited me to enjoy some coffee in the lobby and showed me the way to it. I enjoyed the coffee while watching the news on their big screen TV. When my car was complete Duane brought me the keys and explained what was done with my car. He asked if I had any questions and then wished me a good day. I was in and out like a flash of lightning. Oil change and recall was completed and I was on my way home in about one to one and a half hours. I plan on taking all my work to Rusty Wallace Cadillac. As a matter of fact I have an appointment with their body shop on 7-11-11 at 4 PM to get the hail damage looked at on my SRX. More

On May 7, 2011 on our vacation to Dandridge, TN our GMC truck engine blew up. After calling Roadside Assistance our truck was towed to Rusty Wallace. We were greeted at the door of Rusty Wallace and wa truck engine blew up. After calling Roadside Assistance our truck was towed to Rusty Wallace. We were greeted at the door of Rusty Wallace and was introduced to Duane Gibbs. Duane informed us of the status of our truck at that point. We then were directed to David Chen and were given an Enterprise rental truck. What a great convenience that was. Charlie Coffey, service manager, called and informed us that our truck would need a new engine. Within 9 days our GMC had a new engine, was inspected and ready for pickup. If we were in the market for a new vehicle we would drive the 500 plus miles to Rusty Wallace! We were treated with great courtesy and respect. We Highly Recommend Rusty Wallace! More

I went in on a Friday night to buy a Kia Soul when I got with Danny Cody I told him what I would pay for the vehicle he got with the Manager and I meet him within 5 minutes he agreed to make the deal happen with Danny Cody I told him what I would pay for the vehicle he got with the Manager and I meet him within 5 minutes he agreed to make the deal happen. it was great a big different from other dealerships I have visited. I was in and out within 2 ½ hours. I can’t say enough about them and all the staff at Rusty Wallace kia Morristown Tn. My salesman showed me ever thing about the car the service department, parts department. He told me about the service department staff and how long they had been with Rusty Wallace of Morristown. I’m looking forward to continuing my relationship with this dealership. More

Rusty Wallace KIA has been unbelievable since they took over the KIA brand when "those guys" went out of business. Their service department is always very friendly and informative. They have provided exc over the KIA brand when "those guys" went out of business. Their service department is always very friendly and informative. They have provided excellent service to our KIA Sedona for the last three years. I cannot compliment them enough on their professionalism. More

We were very pleased with the way Josh helped us in finding a vechicle. He was very friendly and not pushy. He was able to help us find a vechicle and get it financed when we thought we would not be ab finding a vechicle. He was very friendly and not pushy. He was able to help us find a vechicle and get it financed when we thought we would not be able to. The whole group sales, finance, and service departments have been great. I would recommend them to anyone. More