Rusty Eck Ford

Ask For Danny Danny was incredibly helpful with my decision on work model fit my needs. He was very insightful with the different packages and features. I really ap Danny was incredibly helpful with my decision on work model fit my needs. He was very insightful with the different packages and features. I really appreciated his no pressure approach. I have already recommended him to other friends who are looking for cars. More

Doug is the only salesman I'll use! I walked in to Rusty Eck after having bad experiences at other places and expecting just another disappointment. Doug Ford changed that for me. He was I walked in to Rusty Eck after having bad experiences at other places and expecting just another disappointment. Doug Ford changed that for me. He was helpful and straight forward, no xxxxxxxx. Thank you Doug for all your help! I'll be back! More

Super sales man! amazing buying experience with a young man there! Doug Ford is my guy from now on. He is honest, caring and knows how to treat people in todays wor amazing buying experience with a young man there! Doug Ford is my guy from now on. He is honest, caring and knows how to treat people in todays world. More

Amazing Experience I want to say thank you to Rusty Eck and all the people who helped buying my truck simple and seamless. I drove up from Tulsa and was greeted by many I want to say thank you to Rusty Eck and all the people who helped buying my truck simple and seamless. I drove up from Tulsa and was greeted by many and everything ready to go. I would highly recommend as they had the best pricing on top of the great customer service. Thank you to Daniel Wilbur, Brian Geddeis, Ken Sens and everyone else there who helped out. I will be back and send others your way. Thanks from Tulsa. Mike. More

will never return i will never bring my car back there for service. 125 dollars to be told what i already knew was wrong after an 8 hour wait when i had an appointment i will never bring my car back there for service. 125 dollars to be told what i already knew was wrong after an 8 hour wait when i had an appointment. they should spend less time making waffles & more time taking care of customers needs. More

Beats most on trade in Got the best trade in value by far on our F150...They located the Explorer we wanted for us...Had a few hiccups in the paperwork but overall satisfied Got the best trade in value by far on our F150...They located the Explorer we wanted for us...Had a few hiccups in the paperwork but overall satisfied. More

"New FX4 F150 Lariet" My husband knew the pickup he wanted with special details including the engine size. We arrived at Rusty Eck Ford in Wichita and approx 4 hours later My husband knew the pickup he wanted with special details including the engine size. We arrived at Rusty Eck Ford in Wichita and approx 4 hours later he had his pickup thanks to Doug. That is super fast service. There was a hiccup but in the end he had the color, style and engine size he asked for. Doug was good about keeping us in the loop and following up. Finance, interest rate....... More

New Vehicle Purchase We would like to acknowledge our wonderful car buying experience on January 08, 2019. Excellent team work from John Dotts, Jeff, Devin Foster, Ken Se We would like to acknowledge our wonderful car buying experience on January 08, 2019. Excellent team work from John Dotts, Jeff, Devin Foster, Ken Sens, Justin Frazier, and Glenn Williams. Their knowledge, efficiency and friendly, pleasant attitudes made purchasing a vehicle at Rusty Eck Ford easy and stress free! It was a pleasure doing business with each of them. More

New truck My husband bought a truck from Andrew, he was very helpful and didn’t try to push us into anything we didn’t need. He’s also followed up to ensure tha My husband bought a truck from Andrew, he was very helpful and didn’t try to push us into anything we didn’t need. He’s also followed up to ensure that everything was going well and taken care of. More

Excellent Custome Service I am writing this review to specifically recognize Director of Customer Service Ken Sens and Recon Manager Chris Axe. I purchased a used 2016 F150 in I am writing this review to specifically recognize Director of Customer Service Ken Sens and Recon Manager Chris Axe. I purchased a used 2016 F150 in November 2018. In December, I discovered the passenger side carpet was wet after a heavy rain. At the same time the touch screen display froze. I went to the dealership and met with Ken Sens, who immediately responded to my concerns. Ken showed me how to reboot my touch screen system and then made sure my mobile phone was linked back to the Bluetooth. He could have stopped at that point having resolved my issue, but then he spent a significant amount of time teaching me how to reboot the system and use the various features within the screens. I really appreciated the amount of time he devoted to teaching me about the touch screen display. After helping with the display, Ken introduced me to Recon Manager Chris Axe who addressed the wet passenger side carpet. Chris Axe examined my truck carpet and immediately knew the probable cause – blocked drain tubes connected with the sunroof. Within an hour Chris verified the issue was a blocked drain tube and had drainage tube cleared. He asked to keep the truck overnight so that he could have the carpet and padding properly dried. Ken Sens arranged for a rental car paid for by Rusty Eck Ford. The next afternoon Chris had completed the drying process and the testing for leaks. When I picked up my truck, Chris explained how the drain tubes worked and recommended I have them blown out each time I had the oil changed. He also encouraged me to call him if I noted any further issues after another rain. Since that time I have driven through several hours through a blowing rain and have not experienced any issues with wet carpet. I truly appreciate Ken and Chris for their excellent customer service. Jim G. More