Rusty Eck Ford

It was the first oil change in my 2013 Edge and the service was quick. Chris was very informative about my service detail. I'll be back on the next service date. service was quick. Chris was very informative about my service detail. I'll be back on the next service date. More

Had my mustang in for servicing and Stuart Parker the service mgr. was very helpful in explaining what would be and approximately how long. I therefore had a good idea of how long the servicing would ta service mgr. was very helpful in explaining what would be and approximately how long. I therefore had a good idea of how long the servicing would take. He also directed me to the service area lounge and pointed out the refreshments that were available. When servicing was done he explained the charges or lack there of. I left feeling very good the experience. More

This man was awesome got exactly what I wanted. Worked around my budget. will recommend friends and family to go to him. Everyone should ask for this man. around my budget. will recommend friends and family to go to him. Everyone should ask for this man. More

My son's 2007 Taurus was having trouble with the keyless entry system. When using the auxiliary key, the engine would lock down and not turn over. After towing it to Rusty Eck and explaining the p keyless entry system. When using the auxiliary key, the engine would lock down and not turn over. After towing it to Rusty Eck and explaining the problem and that we believed it was the auxiliary key, the service department told us it was the battery (which we had put on a charger prior to having the car towed). They put the battery on their charger, had us pay $57 and sent us away. When the same problem occurred a few days later and we again had to have the car towed. They diagnosed the problem as the auxiliary key. They replaced the key, synced it to the car and did not charge us, which was great. However, while they had the car, they determined that the fuel pump had failed because the car was "low on gas." It cost us $430 to replace the fuel pump. We took the old fuel pump to our local high school and had the automotives class look at it. They submerged the pump in a gallon tank of fuel and connected a 12 volt power source. The pump ran quietly and instantly achieved a regulated 60 psi pressure and an unregulated 15 psi for over a minute, which was the prescribed test duration. The class cycled the pump several times and it never failed to pressure up instantly and never drew excessive amperage. In other words, the class could not get the pump to fail in the manner that the service people said that it had. More

Chris is a very nice person to work with. He is truthful, kind and understanding. We would recommend him to everyone. we have no complains. kind and understanding. We would recommend him to everyone. we have no complains. More

We took our Edge in for service and the problem was dealt with quickly. I even asked to have some wiper blades installed since the vehicle was there and they took care of it without any problems. Anytime o with quickly. I even asked to have some wiper blades installed since the vehicle was there and they took care of it without any problems. Anytime our vehicle has been in for service, from a simple oil change to something being checked out, we were well taken care of. Be careful though, we went in for a quick navigation update and wiper blades and ended up leaving with a new vehicle :0) I will leave another review for Bryan W. who simply sat down to chat while we were waiting. More

We went to the dealership for a service appointment on our current Ford vehicle. While waiting, Bryan W. had a seat and quickly started talking about Ford vehicles. He was very friendly and knowledgeabl our current Ford vehicle. While waiting, Bryan W. had a seat and quickly started talking about Ford vehicles. He was very friendly and knowledgeable. In conversation we spoke about a couple of different vehicles I had been considering and he quickly brought them around for us to view. Everything was handled professionally and quickly and we were on our way home in a new vehicle before we realized it. Rusty Eck also reimbursed us for the wiper blades we purchased for the vehicle we were having serviced that day. If you are interested in Ford vehicles, Bryan W. should be able to tell you all about them and their features. Great person to do business with! More

I once again took my 2008 F150 in to the Quick Lane for an oil change and tire rotation. Chris Larkin greeted me with a smile and took care of all my needs. Every oil change I have done on my truck has bee an oil change and tire rotation. Chris Larkin greeted me with a smile and took care of all my needs. Every oil change I have done on my truck has been done at Rusty Eck Ford and the service remains the same - Excellent!!! I greatly appreciate being appreciated by the sales person and Chris showed that the whole time I was there. Great service and I was in and out in 30 minutes. Happy, happy, happy! More

I went to Rusty Eck for an oil change on Jan 22, 2014. Cody Hobbs greeted me once I entered and ask how he could help. I related I needed my oil changed and he said he could help me. He went to my vehic Cody Hobbs greeted me once I entered and ask how he could help. I related I needed my oil changed and he said he could help me. He went to my vehicle, checked the mileage and informed me I may need the transmission fluid flushed as part of my 30K mile service. All through the whole visit he and Chris Larkin kept me informed of the status of my service and if a delay occurred let me know reasons why. I felt like a part of the family and appreciated for bringing my vehicle in for service. It's just another reason why I always come to Rusty Eck for service and will see them for my next vehicle. Thanks again for a great job, gentlemen! More

I was actually surprised at how nice it all went,can't tell you how many dealer ships we walked out of.I note would be nice to fill these out after the loan settles it been about 3 weeks and i went,can't tell you how many dealer ships we walked out of.I note would be nice to fill these out after the loan settles it been about 3 weeks and i still paying on the car i don't own.. More