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Rusty Eck Ford
Wichita, KS
512 Reviews
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Showing 512 reviews
July 09, 2014
Quick Lane Chris Larkin Chris Larkin is the manager over the quick lane and at one one time was a service advisor in the service center. He is a wonderful person to work wit Chris Larkin is the manager over the quick lane and at one one time was a service advisor in the service center. He is a wonderful person to work with and Rust Eck Ford is lucky to have a person with his character working on their team. He is always courteous, polite, respectful, and willing to assist in the best way he can. More
by roger_smith
Employees Worked With
Chris Larkin
July 09, 2014
totally satisfied I have an Escape that needed a new throttle, it just so happen a factory recall covered the expense. Chris Fontes was great to work with. I will be I have an Escape that needed a new throttle, it just so happen a factory recall covered the expense. Chris Fontes was great to work with. I will be taking my vehicle to him again for any future service. More
by findleyme
July 02, 2014
Mothers Day Nightmare .....This place is a joke as is the employees. Got the runaround on a vehicle that i paid cash for. I bought this car for my mother for Mothers Day. .....This place is a joke as is the employees. Got the runaround on a vehicle that i paid cash for. I bought this car for my mother for Mothers Day. It was suppose to be a wonderful buying expierience. Instead it was a nightmare. Money hungry company kept trying to make me pay more every 2 weeks. Manny the jerk of all, telephone tough guy, had the audacity to call me a selfish xxxxx. Hello.... I paid CASH. Les the owner never contacted me. Weeks and weeks of harassing from Rusty Eck ford. They all lied about it all. First they switch cars, then they raised the price so i would have to pay more. They were suppose to draft the money from my bank account. They lied. They couldn't or wouldn't. Jeff called me deanding the money NOW OR Return the car. This was 7 days after they were suppose to draft payment from my bank. I finally mailed them a check because I live in Texas. Jeff wanted me to fly overnight, hand deliver a check and fly out to Texas. I thought all was well. Two weeks later Jeff calls demanding more money. I threw a fit because I had paid for the car. Jeff demanded money or the car. Again. I contacted Alex. Surprise. He didn't care what was going on. So Shane called me. Had my mother go in sign another buyers agreemen. Finally, I thought it was over. Then on June 30,2014, I call to see why my mother had not received her title. I was once again told, I owe money. I was bullied by the telephone tough guys there at Rusty Eck Ford. Vickie got on it and did the paperwork so my mother could get her title. Nevertheless, she still claimed we owed money. This company is the worst company that I have ever dealt with. Never again. I will be trading that junk ford for a Toyota the day the original title comes in the mail. Ughhhh. More
by Kasandrak
Employees Worked With
manny, jeff, shane, aaron, alex vickie
June 30, 2014
satisfied customer Have had problems communicating in past and feeling as if I wasn't getting the service I paid for. But with Zach no questions and the job gets done. Have had problems communicating in past and feeling as if I wasn't getting the service I paid for. But with Zach no questions and the job gets done. Very friendly. More
by cewells
Employees Worked With
Zach Boucher
June 29, 2014
Horrible dealership about as bad as south broadway ones These guys are scam artists at its finest and this is coming through a guy who financed through them last year (bought a brand new 2013 focus from the These guys are scam artists at its finest and this is coming through a guy who financed through them last year (bought a brand new 2013 focus from them and paid it off). They will manipulate you into thinking there the best dealership in town and get you thinking you wont get a better deal anywhere else which is absolutely bs. They price all there vehicles 2-4,000$ above suggested retail value so they can give you a higher trade in value for your car and make you feel like your getting a better deal. I came in today to try and finance an suv from them even though my last experience with them wasnt great i figured i'd give them a shot because i already paid a car off through them and thought id get the best deal that was far from the case. As soon as they realized they couldn't get the deal I wanted they beat around the bush and tried to totally diversify me from what i initially came there for and tried to get me to trade in the focus i bought from them. They threw in some convincing numbers and wanted me to sign a deal I said im not signing anything until you get me put in a decent suv so I can get the best deal as a package. They insisted they wanted to do one deal at a time I insisted that I get the suv I want first. They couldn't come close to what I was asking for and proceeded to tell me I was being asinine and unrealistic and said I was wasting there time. After those insulting comments I left and went across the street to Eddys Toyota turns out my accommodations were unrealistic to rusty eck not to Eddys. Eddys put me in a 2012 fully loaded chevy equinox at the price I wanted and the monthly payments I wanted when Rusty Eck told me it wasnt possible and id have to finance something 10,000$ less to get the numbers I wanted. In your face Rusty Eck I've learned a lot today and thats you guys lie and will say anything the customer wants to hear to make a deal. Be wary about buying from these guys and always check the fair market value and watch what I say it will almost always be 3,000$ or higher above the fair market value. I went to 5 or more dealerships in the past week and rusty eck is the worst liars/scam artists I've ever seen I totally regret buying a focus and paying it off through them they don't deserve a dollar more when theres wonderful places like schoelfeld honda and eddys toyota right across the street who can serve you better get you a better price and leave you with a smile and not a huge mess. More
by DevenW
Employees Worked With
Jeffrey Neinke
June 24, 2014
AMAZING SERVICE I had my car serviced for the second time since I bought it in December 2013. Although what needed to be done to it shouldn't be happening saying it's I had my car serviced for the second time since I bought it in December 2013. Although what needed to be done to it shouldn't be happening saying it's only a 6 months old. Chris Fontes is a great service rep. He handled my services in a great way and was fast and professional about it. I would defiantly recommend getting your car services at rusty eck ford! ? More
by Bartajus
Employees Worked With
Chris Fontes
June 18, 2014
Eck experience We bought our 1999 Ford Taurus new and have had all service work done at Rusty Eck - After my husband died Glenn Williams took care of my needs and si We bought our 1999 Ford Taurus new and have had all service work done at Rusty Eck - After my husband died Glenn Williams took care of my needs and since his illness Stuart Parker. Both have taken excellent care of my needs. The car drives like new and I've had full confidence in these men, and they've seen that I've done what's been needed and that I can trust them in what they tell me. They've always been courteous and helpful. I appreciate knowing you keep good employees! More
by mkeely
Employees Worked With
Stuart Parker - Glenn Williams
June 18, 2014
zach bucher is a wonderful service manager. he answers all our questions and has other suggestions for service for our car. he is courteous and takes care of a is a wonderful service manager. he answers all our questions and has other suggestions for service for our car. he is courteous and takes care of all of our car needs so our car will be safe. danielle fisher is very patient and carefully answers all our questions and solves all of our electronic problems with sync. cedric hunt is the only person that we would ever buy a car from. we have bought 2 ford cars from him in 2 years. he is patient and understands the equipment that we want in a car, as well as helping to meet our price range. alex tima helped us to eliminate the confusion of a car title as well as transferring a car title to our son in another state. rusty eck employees treat us like family! More
by roberta11
Employees Worked With
danileel fisher, cedric hunt, zac bucher, Alex Tilma
June 16, 2014
Best Ford dealer in Wichita! From our initial contact on their website rustyeckford.com to the delivery of our car, we had a fantastic experience! Rusty Eck Ford was completely pr From our initial contact on their website rustyeckford.com to the delivery of our car, we had a fantastic experience! Rusty Eck Ford was completely professional and even spent extra time with us "after hours" to make sure I had a full understanding of my 2014 Ford Explorer before I drove off the lot. Great group of people! More
by jeniloving
Employees Worked With
Alex Tilma
June 15, 2014
Zach Boucher Took my car in for an oil change. Zach Boucher was very friendly and helpful. It was done quickly and there is a very nice waiting area. Zach was k Took my car in for an oil change. Zach Boucher was very friendly and helpful. It was done quickly and there is a very nice waiting area. Zach was knowledgeable and informative about my vehicle. He also had my car brought up closer so that I didn't have to walk far, as I am disabled. I would recommend him to everyone. More
by SlimboneRN
Employees Worked With
Zach Boucher
