Rusty Eck Ford

Thank you The service was outstanding and quick on my 2012 raptor. The came out the same day I called to pick it up to get it fixed. Kennedy did an outstanding The service was outstanding and quick on my 2012 raptor. The came out the same day I called to pick it up to get it fixed. Kennedy did an outstanding job keeping me informed about the progress of my truck. I will bring my truck back to Kennedy every time I need work done. Thank you again. More

Beware of Manny and Steven I originally thought of Rust Eck due to I travel thru Wichita monthly headed North for buisness and one time before I was having trouble with my Ford I originally thought of Rust Eck due to I travel thru Wichita monthly headed North for buisness and one time before I was having trouble with my Ford pickup and brought it in on my way thru and they warranty worked it and got me back on the road in and out with nothing but a smile. First of all I have 5 star rating for Alyssa Holler and Jeff Neink. Both did a great job, but thats where it stopped. Spent most of the day on Friday dealing with a finance mgr named Manny, he was telling me what my payoff was and making assumptions with out looking at trade in as well NOT knowing what payoff was. Said my payment would be around $150 higher than what it came to be after a long ordeal. I asked Manny how he came up with such a awful high price and to share his math. Manny wouldnt do it , very rude so I asked what my % interest rate would be if I finiace thru them knowing I have excellent credit again he wouldnt tell me. I told him how again could he figure if he wouldnt share his math. Apparently this guy needs help from my 10 yr old son. So I hung up then got a text from Alyssa appoliging for Manny rude behavior and asking for a second chance. Alyssa seemed very upfront and I assme must have had similiar problems with Manny in the past.I told Alyssa I needed to be $500 or under she said she spoke with here finance guy about my % interest and he laughed assuring her he would get us in the car we picked out for $500 or less and beat y interst rate. So I drove 4 hours from Oklahoma Saturday afternoon to come and check into a car. Once I got there Alyssa was busy with another customer, so Jeff took over and did a great job. We worked out a deal finally I could live with on inital price and trade value. It is now around 10:00 and I'm off to my next unforseen jerk in finance Steven Hardcastle whom seemed very upset and unfrendly to that fact that he had to stay late as they close at 9:00pm and it was 10:00 pm. He had paperwork ready to sign, he said my payment was $537. I said the only reason I drove this far was to beat surronding area and be at the range of $500. I told him I was done and would just take my original car and go elsewhere. Come to find out he was trying to give me a %6+ interest rate with my exellent credit I got the zero % thru Ford thus bringing my payments way down below $500. He was very pissy the rest of our meeting and unfriendly. The sale staff I dealt with both were very nice and respectful. Rusty Eck really needs to evaulate Manny and Steven performance as they almost lost a customer twice! I run a company as well and I would reprimand any of my staff that treats our customers the way the finace staff at Rusty Eck treated me. I will recommend this only for the fact of my dealing with sevice in the past as well Alyssa and Jeff. More

One of the Best! I have had many of vehicles serviced at various locations in Wichita and Rusty Eck has the best price along with the best customer service. I have had many of vehicles serviced at various locations in Wichita and Rusty Eck has the best price along with the best customer service. More

BEST SERVICE GUY EVER Chris Fontes at Rusty Eck Ford has helped my for over 8 years or so through all my mustangs I have owned, my sons car and other relatives cars! He is Chris Fontes at Rusty Eck Ford has helped my for over 8 years or so through all my mustangs I have owned, my sons car and other relatives cars! He is fast, friendly and gives it to you straight up! More

Excellent Customer Service Adriane Correa & Glen Williams in Rusty Eck's Service Department keep me buying my vehicles there. They have serviced my vehicles snce 1997 and I am Adriane Correa & Glen Williams in Rusty Eck's Service Department keep me buying my vehicles there. They have serviced my vehicles snce 1997 and I am always happy with they way I am treated as well as the repair & service on my vehicles. They just finished another service & repair last week for me and I felt went above & beyond to make everything go smoothly. This customer is 100% satisfied and will keep coming back! Thank you Rusty Eck! More

Chris Fontes Is great to work with! Chris Fontes It been about two years now since I started getting service done at Rusty Eck with my new Ford. I met Chris for the first time about Chris Fontes It been about two years now since I started getting service done at Rusty Eck with my new Ford. I met Chris for the first time about two years ago, and he was very helpful in getting the seat on the driver's side fixed on my green Focus. I traded in that Focus for a red Focus with leather seats… much better. It had the new Ford Sync 7" screen… nice, but I had a lot of trouble with it. Chris was so nice to help me through all the trouble I had with my Ford Sync. I can't count how many times I took the car in with Sync troubles. Chris is like having a friend at Rusty Eck & is a great guy. About a year ago, I bought a CMax from a different dealership because I found a better price on the car. I still take my CMax back to Rusty Eck Ford for service because of Chris… he's a keeper. Mike Dibble More

Rusty Eck Ford Wichita - Chris Fontes Every service visit to Rusty Eck Ford has been great, thanks totally to Chris Fontes. From the minute he sees me walking into the service department, Every service visit to Rusty Eck Ford has been great, thanks totally to Chris Fontes. From the minute he sees me walking into the service department, he smiles and we both let the laughter take over. He was quick to learn that I am a happy go lucky person who enjoys a light-hearted atmosphere. He always gets my Flex in and out with no drama or delays. He is very helpful and knows his customers by name. I recently told Chris, that my daughter was ready to change service personnel because of the relationship she witnessed between Chris and her Dad and I. You just don't get this kind of service anywhere else or from just anyone. Thanks, Chris for making us feel like we are the only customers you have. Annette Cranmer More

Quick Lane Chris Larkin I recently took my 2006 Mustang in for The Work and found out other things were in need as well and Chris worked with me to make sure I was taken care I recently took my 2006 Mustang in for The Work and found out other things were in need as well and Chris worked with me to make sure I was taken care by giving my options with price quotes Thanks Jennifer Alberts More

The AC in my car was going south, with these High temps !!! So I contacted Zach Boucher at Rusty Eck Ford Service Department, on monday morning, by monday afternoon I was able to drop my car off with Zach Bouch So I contacted Zach Boucher at Rusty Eck Ford Service Department, on monday morning, by monday afternoon I was able to drop my car off with Zach Boucher, and had the use of a rental car and by Weds morning Zach had called to advise me that my car was done and that the Dealership Rusty Eck Ford had replaced the AC compressor. When I picked my car up, the AC system worked like the car was brand new, my hat is off to Rusty Eck Ford, their service dept and Zach Boucher for providing me Excellent, Fast, Friendly and such very Thorough service on my car, it really was a pleasure to deal with Rusty Eck Ford again. More

Great Service team I have always used Rusty Eck service center since purchasing my 2010 F150 and my contact has always been Chris Fontes. He has always been very friend I have always used Rusty Eck service center since purchasing my 2010 F150 and my contact has always been Chris Fontes. He has always been very friendly and professional. Admittedly I can be high maintaince to work with when it comes to my truck...Chris has never let me down on meeting my requests while under warranty and out. I've work with others as well from time to time and have always left with a positive experience. More