Rusty Eck Ford

savior in a crisis When our F150 stalled, Chris Fontes guided us to road assistance and kept us informed of the progress. He is always professional and courteous and th When our F150 stalled, Chris Fontes guided us to road assistance and kept us informed of the progress. He is always professional and courteous and the reason we continue with Rusty Eck service! More

Chris Fontes I have always had the attitude that I don't like dealing with Auto dealers, both in the purchase of vehicles AND the after purchase service. WELL, I have always had the attitude that I don't like dealing with Auto dealers, both in the purchase of vehicles AND the after purchase service. WELL, I am a convert, since I bought my F-150 from Rusty Eck. A lot of that is due to the way Chris Fontes has handled the service experiences. Chris is truly a gentleman and he makes me feel like I am one of his favorite customers. He is open about the needs of the vehicle, versus the desire to just sell me anything he thinks possible. I truly trust him when he tells me of the suggested work to be done, and he never is pushy about convincing me to do something that may not be necessary right at that time. He is very friendly and he always remembers my name and makes me feel like he really cares. He is also very thoughtful in letting me know of any discount coupons that may be available which will help reduce my costs a few dollars. I LIKE THIS GUY and he is one HUGE reason that I continue to do my service on that F-150 at the dealer rather than going to a private mechanic somewhere in town!!! More

Glenn Williams was very courteous both on the phone and in person. What really surprised me is he knew who I was when I walked in even though we had never met. No was very courteous both on the phone and in person. What really surprised me is he knew who I was when I walked in even though we had never met. Not only did he handle the recall notice, he did my 36 month service and called to report another problem they had found. This saved me an additional trip to the dealership. I felt like I was in very capable hands. More

Great Job Kennedy! My Ford Escape broke down at a very innopportune time for current work situation. When I first contacted Ford about the issue, I was informed that it My Ford Escape broke down at a very innopportune time for current work situation. When I first contacted Ford about the issue, I was informed that it would be another day till Ford could get to it. I explained my dire need Kennedy said he would try to get it done. Well he pulled it off! Well done Kennedy! Thank you Team Ford! Great job! More

recall Mike made it easy for my car to be checked out for a part recall. He was able to get me in and out quickly, and explain the process to me. I always go Mike made it easy for my car to be checked out for a part recall. He was able to get me in and out quickly, and explain the process to me. I always go to Rusty Eck for any service and can't imagine going anywhere else. More

Retired Chris has always taken very good care of our service work. Keeps up posted as to work status and any additional work that may need to be scheduled. Chris has always taken very good care of our service work. Keeps up posted as to work status and any additional work that may need to be scheduled. More

Oil Change / Transmission Flush Had to go to quick lane as the other part was too busy. Service at quick lane was impressive. After oil change was done was told transmission fluid n Had to go to quick lane as the other part was too busy. Service at quick lane was impressive. After oil change was done was told transmission fluid needed changed. They were able to squeeze me in right on the spot so I could get it done. Will be going back there again. Rami also processed the mail in rebate for me which was awesome. I don't recall a recall being done on a Ford vehicle since I have owned one so I hope that trend continues. More

I had repair work done on a F -150 I worked with Chris Fontez. He was very professional. He communicated well. He understands customer service. He was able to provide a cost estimate a I worked with Chris Fontez. He was very professional. He communicated well. He understands customer service. He was able to provide a cost estimate and it was spot on. He also made arrangements for me to rent a vehicle on site. More

great service I recently had to have my tires replaced because of excessive wear. I went in to talk to Chris Fontes, he was very courtious, knowledgeable and helpfu I recently had to have my tires replaced because of excessive wear. I went in to talk to Chris Fontes, he was very courtious, knowledgeable and helpful. He made me feel comfortable about the choice I made. He was the best experience I have had from a dealer in a long time. He wanted to make sure I was comfortable with my choice before the work was preformed. He kept me advised throughout the process. I will use Chris and Rusty Eck again More

Excellent Personal Care Thank you Chris Fontes for your attention to our service needs. This, as always, was a very pleasant experience. I appreciate all the amenities offe Thank you Chris Fontes for your attention to our service needs. This, as always, was a very pleasant experience. I appreciate all the amenities offered at Rusty Eck, but the personal touch is most appreciated. More