Rusty Eck Ford

Quick Lane Team Excells This review is actually a summary of several trips to Rusty Eck's service centers. However, I wanted to reach out to Chris Larkin and his team at Qui This review is actually a summary of several trips to Rusty Eck's service centers. However, I wanted to reach out to Chris Larkin and his team at Quick Lane to thank them for making my total experience very satisfying. From the time I walked in to the time they delivered my 2013 Edge Sport, Chris made sure I was taken care of. As I was able to watch through the windows along the waiting room, I could see that his team was working carefully and efficiently to make sure that all items on their checklist were executed. The review was handled professionally and congenially. Again, thanks for the service More

Ford Fusion Great car great service! Look forward to doing more business with them in the future. A really great car at a really great price. Love the pre-owned w Great car great service! Look forward to doing more business with them in the future. A really great car at a really great price. Love the pre-owned warranty! More

Emergency On Saturday Evening! Ford F350 throws diesel everywhere, all service places are closed late Saturday, and we called Rusty Eck Ford out of desperation. The gratitude and t Ford F350 throws diesel everywhere, all service places are closed late Saturday, and we called Rusty Eck Ford out of desperation. The gratitude and thanks we felt for Pete, a manager and Zach, service consultant, are beyond words. Pete recommended a hotel that would allow our German Shepherd and her side-kick, a Chihuahua as guests. He also assured us that Zach, and his diesel expert in the service department, would assess the problem first on Monday. He resolved the issue that morning and we have not had a further problem. Wichita is fortunate to have Rusty Eck Ford offer such a first-class dealership in Kansas. Many thanks from Texas! Rick and Kara Schmidt More

Fiesta ST I had a great buying experience at Rusty Eck Ford. Chris Snyder, my salesman, was very helpful in getting me a great price for my trade-in. The buyi I had a great buying experience at Rusty Eck Ford. Chris Snyder, my salesman, was very helpful in getting me a great price for my trade-in. The buying experience was great. I love my new Fiesta ST. More

Quick lube Chris was awesome. Got me in and out fast. Didn't pressure me into anything! And got a free car wash to boot! Great service. Friendly staff. Chris was awesome. Got me in and out fast. Didn't pressure me into anything! And got a free car wash to boot! Great service. Friendly staff. I'll be coming here from now on! More

Excellent customer service I own a 2013 Ford Escape had it for 2 yrs now. Zach always makes me feel like I am the only person he is dealing with. When I call to make my appointm I own a 2013 Ford Escape had it for 2 yrs now. Zach always makes me feel like I am the only person he is dealing with. When I call to make my appointment he always seems to remember me. He makes sure my vehicle is well taken care of and my service is prompt. I would like to thank him for being such a great customer service person. It comes natural to him to where some places their customer service person really has to work at it. Thanks Zach. More

Excellent all the way!!! Thank you Chris Fontes!!!! Chris is always pleasant to work with. He keeps us updated on the status of our vehicle(s) when they are in for service. He Thank you Chris Fontes!!!! Chris is always pleasant to work with. He keeps us updated on the status of our vehicle(s) when they are in for service. He is top notch on customer service. Chris gets an A+ from me. THANK YOU CHRIS!! More

Brake work on a 2012 Ford Raptor Glenn Williams did a great job of keeping me informed on my vehicle and was prompt and accurate in detailing the repairs and costs. No surprises. Glenn Williams did a great job of keeping me informed on my vehicle and was prompt and accurate in detailing the repairs and costs. No surprises. And they didn't sell me anything that wasn't needed. All that was needed was the rotors turned and after 57,000 miles I expected it needed brake pads too. He said those 'still looked good and had a lot of material left. No need to replace at this time.' More

Top Notch Service Give that man a raise!!! Chris Fontes gets an A+ rating. I have owned my Ford Escape for 11 years. Chris has provided excellent advice regarding Give that man a raise!!! Chris Fontes gets an A+ rating. I have owned my Ford Escape for 11 years. Chris has provided excellent advice regarding the servicing of my vehicle. He is friendly, kind and knowledgeable. Chris is down to earth and works with clients in providing "top notch" service for my car. Even though my car is an older model, I drive it with pride and confidence knowing that it is running at its optimal level. Thank You!!! Chris is a valuable employee for Rusty Eck Ford!! More

My new F-150 Had an issue with the panel behind the seats under the back window. Chris looked at it , contacted ford to reglue the top edge. Was very good about fi Had an issue with the panel behind the seats under the back window. Chris looked at it , contacted ford to reglue the top edge. Was very good about fixing it, told me it would take an hour, was about 45 minutes. Very nice waiting room and extremely clean area. Nice people to deal with. Thanks, Jack More