Rusty Eck Ford

Good Service Department!! I took my vehicle in for service at Rusty Eck Ford in Wichita. The dealership's waiting area had very good amenities. Brandon Kennedy, one of the cust I took my vehicle in for service at Rusty Eck Ford in Wichita. The dealership's waiting area had very good amenities. Brandon Kennedy, one of the customer service managers, was great to work with. He kept me updated during the hectic afternoon and provided good recommendation on what my vehicle needed. There have been only three dealerships I've been to in the last ten years I've owned my Ford vehicle (which has not often needed service) - Rusty Eck Ford was my favorite one of the three. Michael M More

New Car Purchase I want to let people know from the management team to the sales staff , truly understand the customer focus aspect of the car purchasing experience . I want to let people know from the management team to the sales staff , truly understand the customer focus aspect of the car purchasing experience . They strive and are committed to your total satisfaction. My family recently purchased a 2015 Ford Explorer limited , 2015 Ford Fusion SE ECO Boost and a 2013 Ford Fusion SE over the past 2 months . We are ecstatic and comforted knowing our purchases where made at the best Ford Dealership in our City ! Thank You ! More

I love my Explorer Sport! This was my 2nd purchase from Rusty Eck Ford & I will not shop elsewhere for a vehicle. The sales staff is knowledgeable, friendly, accommodating, pro This was my 2nd purchase from Rusty Eck Ford & I will not shop elsewhere for a vehicle. The sales staff is knowledgeable, friendly, accommodating, professional & they did not pressure me to purchase a vehicle I didn't want. From my initial phone call to sales, financing & service, I have never been disappointed with my experience at Rusty Eck Ford. Thank you to Manny & Jose for making this a purchase I will not regret! More

Service I have a 2011 Ford Explorer, my tires were shot so I needed a replacement. Rami Alwazani answered the phone when I called and got a tire from wareho I have a 2011 Ford Explorer, my tires were shot so I needed a replacement. Rami Alwazani answered the phone when I called and got a tire from warehouse that day. When I came in he remembered my name and service issue. He also took time out to help me research an issue on my husband's vehicle. Great work! More

service Thanks you to James LaFountain for your kind and courteousness and working me in on a saturday for my service job due on my 2015 Ford Fiesta this is t Thanks you to James LaFountain for your kind and courteousness and working me in on a saturday for my service job due on my 2015 Ford Fiesta this is the 3rd car I have purchased from Rust Eck Ford and have been very satified with all my dealing with the employees whether it is sales , service or finance . Bev DeLano More

Great! Thank you Chris Fontes for all your help and getting my car in for service in such a timely manner. I appreciate your courtesy and friendly customer s Thank you Chris Fontes for all your help and getting my car in for service in such a timely manner. I appreciate your courtesy and friendly customer service! More

2012 Focus/cruise control Chris was great, I was in Wichita and just stopped in to see if the service department could fix my cruise control that went out. He went out of his w Chris was great, I was in Wichita and just stopped in to see if the service department could fix my cruise control that went out. He went out of his way to fit me in that day and got it fixed. Unfortunately the cruise control lasted 2 days before acting up again and not wanting to work correctly. Since not working for 2 days it once again is working without any further issues as yet.I am not sure what is going on with it, but had the same issues with my 2006 Escape and its cruise control. Hopefully it will continue to work correctly since I do a lot of highway miles from my little town. Thanks for such quick service. More

2010 Escape oil/filter change and tires rotated Rami Alwanzani did an excellent job of keeping me informed of my vehicle status. He even called me back a day later with an update on a separate issue Rami Alwanzani did an excellent job of keeping me informed of my vehicle status. He even called me back a day later with an update on a separate issue. More

used car flop & fix Bought my 03 mustang mach 1 last week, yesterday it froze due to lack of anti freeze! They have it in shop, we will see what comes next. I am concerne Bought my 03 mustang mach 1 last week, yesterday it froze due to lack of anti freeze! They have it in shop, we will see what comes next. I am concerned about the damage this could have caused! Got the car back but can never enjoy it as in the back of my mind i will never trust that more damage my have been caused. Had to take it back again for a heating issue, they have since said it is fixed I get it back today they drove it around town and on the hi way for an extended period of time and all seems good. For my trouble they are tinting my windows, and polished the headlights at no cost to myself. Today they said they will give me an extended warranty wich is all I asked for in the first place. They even gave me a definite maybe on a tune in the future. So all should be well ... More