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Rusty Eck Ford
Wichita, KS
512 Reviews
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Showing 512 reviews
July 06, 2015
Making My Day Nothing like quick as speedy service that I received that allowed me to make an appointment on time. in and out in less than 30 Nothing like quick as speedy service that I received that allowed me to make an appointment on time. in and out in less than 30 More
by link
Employees Worked With
Marcus McIntyre
July 02, 2015
Service Department, Chris Larkin When I chose Rusty ex Forge is do you deal love to service my vehicle I wanted only one service advisor to deal with. Over the past two years I have When I chose Rusty ex Forge is do you deal love to service my vehicle I wanted only one service advisor to deal with. Over the past two years I have worked with today's service advisors Chris Larkinis by far the best service advisor that I have dealt with it keep you informed with what with what is going on with your vehicle and all the minute aspects of the repair. If there are any additional repairs or changes he immediately advises you and gives you a logical reason why the additional repairs are necessary for the changes on necessary. Because of the caliber of employees like Chris I will continue to have my vehicle service at Rusty Eck Ford... More
by Rich-wise
June 27, 2015
Just Horrible I wish I could give 0 stars but unfortunately that isn't an option. I was lied to, given the runaround. They promised to give me a 2nd key for my bran I wish I could give 0 stars but unfortunately that isn't an option. I was lied to, given the runaround. They promised to give me a 2nd key for my brand new fusion and failed to do so. Nobody gave a xxxx about showing me how to work anything inside my vehicle. I can't even set my radio stations. I called up there 4 times asking for someone to go over sync with me and haven't heard back. They also sent me away in a car that had scratches all up and down it as well as hail damage they told me was just "lot damage" I was hesitant to leave in the car but was assured the damage would be taken care of.. here is is almost 5 weeks later and haven't heard a word back from anyone. After hearing all the horrible talk about eck ford I should've stayed away... really kicking myself now. Stay away at all costs. More
by Sharon
Employees Worked With
John
June 25, 2015
Great Service and great price! Rusty Eck did a great job repairing my vehicle. When I brought it in, the car wouldn't start. Everything was FREE to repair my vehicle because it wa Rusty Eck did a great job repairing my vehicle. When I brought it in, the car wouldn't start. Everything was FREE to repair my vehicle because it was covered under warranty. After 2 days in the shop, and a free onsite rental car, my car now starts just fine and it didn't cost me anything! More
by satisfiedcustomer
Employees Worked With
Zach Boucher
June 22, 2015
screwed I leased a 2014 ford focus almost exactly 18 months ago. i have had nothing but problems with the car. steering module, sync, strut bearings, transmis I leased a 2014 ford focus almost exactly 18 months ago. i have had nothing but problems with the car. steering module, sync, strut bearings, transmission and now needs a new engine. why does someone lease a car? so they don't have repair headaches!!!!!! that's all i have had. now the car with 13, 8** miles needs a new engine. now they say its not covered by warranty. so now i have no working car and i still get to make my lease payments, THANKS RUSTY ECK FORD. AND SPEAKING WITH THE SERVICE MANAGER GOT ME NOWHERE. HE WAS SURPRISINGLY RUDE. More
by jnorris
Employees Worked With
Brandon Clark
June 19, 2015
Adriane Correa went above and beyond for us. Adriane was able to secure a price on a catalytic converter for us that we had researched ourselves, she made sure that the price online was the price Adriane was able to secure a price on a catalytic converter for us that we had researched ourselves, she made sure that the price online was the price we received, when it would have been easier to just say we cannot do that, she made the phone calls and got us the price. She is an asset to your company and has exceptional customer service skills, I will not hesitate to do business with her again. More
by mside50
Employees Worked With
Adriane Correa
June 06, 2015
Mario Magnate in the Sales Department My first experience buying a car by myself! Mario was very helpful and informative. All my questions were answered and he made it a fun experience. My first experience buying a car by myself! Mario was very helpful and informative. All my questions were answered and he made it a fun experience. I was well cared for during the whole process. The employees are all quality people. Wayne Trent in finance, Shelby, who explained how sync works and others. This is the second car I've bought from Rusty Eck and I will stay with them. More
by lois212
Employees Worked With
Mario Magnate, Wayne Trent, Alex Tilma, Chris Fontes
June 04, 2015
Chris Larkin in Service Dept After purchasing my F-150 from Rusty Eck Ford, I brought it in for first service, and Chris handled it excellently. While waiting on my ride, I saw t After purchasing my F-150 from Rusty Eck Ford, I brought it in for first service, and Chris handled it excellently. While waiting on my ride, I saw them pull it in and remove tires/wheels to inspect brakes/bearings/etc...so I knew they actually did the work. Thank you Chris. More
by BoatDock
June 04, 2015
Matthew Phillips in Sales Dept I came to Rusty Eck Ford to really just test drive an FX4x4, and ended up driving off in a Platinum. Matt did a great job, and went the extra step to I came to Rusty Eck Ford to really just test drive an FX4x4, and ended up driving off in a Platinum. Matt did a great job, and went the extra step to deliver my vehicle to an outfitter to have the bed cover installed, and then get me the vehicle back. Thanks Matt. More
by BoatDock
Employees Worked With
Matthew Phillips
June 04, 2015
Chris Larkin in Service Department I made an appointment w/Chris to have my oil changed and he got it in and out in no time at all. He also spoke to me about needing wipers and a new a I made an appointment w/Chris to have my oil changed and he got it in and out in no time at all. He also spoke to me about needing wipers and a new air filter before they were just changed. We also had work done before Christmas on 2 vehicles and had Chris' help at that time. My car had to be left for a few days so he arranged for me a ride home and a car for me to drive until mine was ready. Has been a great help every time we have gone in. More
by Ford driver
