Rusty Eck Ford

Zach Boucher - Service Department I have been using the service department for my oil changes and tire rotations since I purchased my first truck in 2011. Typically I call and ask for I have been using the service department for my oil changes and tire rotations since I purchased my first truck in 2011. Typically I call and ask for Zach because I like having a consistent face and name to deal with and Zach has been excellent in scheduling and following up to make sure everything went as expected. For the record, I have also worked with other representatives, and have always had a positive experience. The staff at Rusty Eck are top notch, to say the least. More

Crooks with a smile If you are a glutton for punishment, I would highly recommend Rusty Eck to you. I (not my real name above) purchased a Ford Fusion from Rusty Eck If you are a glutton for punishment, I would highly recommend Rusty Eck to you. I (not my real name above) purchased a Ford Fusion from Rusty Eck in 2007. I have since used them for every service or repair I have had, which is part of the fine print stipulations for almost every promotion they offer, at a ridiculous mark up compared to most shops in town. Since day one, every time I have been in for service or repair, the service staff has tried to find a way to weasel out of these promotions (the since discontinued promotion for "tires for life specifically). The service managers that will deal with you (Glenn Williams most recently) will pat themselves on the back constantly in front of you, and tell you how honest and straight forward they are, while the shove overpriced repairs down your throat, while at the same time working to deny you the promotions you were promised upon purchasing your vehicle. Again, fine print. My most recent visit was for a transmission flush (over priced at nearly $200). During that visit, my car erupted into flames in the service bay. What I've been told by them is, somehow something in my truck ignited and started the fire. I guess spontaneous combustion is real after all. I'm told that I must have caused this when I brought it in and parked it, except the trunk had not been opened in nearly a month. After denying any responsibility for the fire, I am told that the rate just to find out what happened is $105 per hour, not including repair. I had also brought my car to them to replace my tires as they were well below the point at which they would be replaced (tires for life). When they proceeded to tell me that having my oil changed at their location (stipulation) was not enough, but I needed to have it changed every 6 months also (again, fine print). I drive less than most, so changing my oil every 6 months did not naturally happen based on mileage. At this point is when I find out about the 6 month stipulation. I would strongly recommend anyone who wants to spend their hard earned money on a beautiful new vehicle, please explore your options at other dealerships. You will be happy you did. More

another day goes by my name is jesi norris. i have posted to this site a few times in the past. i am posting again today and will continue to post to let people know how my name is jesi norris. i have posted to this site a few times in the past. i am posting again today and will continue to post to let people know how unfairly i am being treated by this dealership. if you haven't read my posts before, to sum it up, i am paying my monthly lease and have not been able to drive my leased ford focus for 4 months now. rusty eck refuses to fix the car. this week i have spoke to ken and brandon at rusty eck after friends of mine posted on facebook how unfair they are treating me. i am going to continue to post to warn others so they do not get stuck in the same situation. every time i call and ask to be put into contact with the owner, nobody wants to give me any information for that. i spent an entire evening looking for sites to post to warn people. not only did i find this site, i also found a website called GLASSDOOR. this site was so amusing. a site set up and dedicated soley for rusty eck employees to talk about how horrible it is to work there!!!! if you are smart and don't want to throw your money away, RUN AS FAR AND AS FAST AS YOU CAN IN THE OTHER DIRECTION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

No third chances! We went in to look at cars and told them what we wanted our payment to be. We were very specific about how much we wanted to spend a month. They said We went in to look at cars and told them what we wanted our payment to be. We were very specific about how much we wanted to spend a month. They said they had two vehicles in our price range to show us. My husband really liked one and was very interested in buying it. We asked how much it was and the salesman would not tell us, he just kept repeating that it was in our payment range. I asked several times because it seemed more then we could afford. Come to find out the payment was $150 over what we said. Then they wanted me to sign my name on something saying that I would buy it and they would get the price down. We walked out very upset. So, today we decided to give them a second chance. I heard about a promotion on the radio saying $5000 for every trade-in. We have three vehicles we are trying to get rid of. I called and told my husband so he called up to ask if he could trade all in for one with that promotion. He was told yes. Just to make sure he called two more times and spoke to different people. All told him yes. With three people saying yes we decided to go in and give them a second chance. Cedric pretty much laughed at us when we got there. Said we would have to buy three cars. I never should have told my husband. Never should have bothered with trying again. They will say anything to get you in there and then try to pressure you and flat out lie to you. Do not trust them. And remember, if you do buy a car, you are paying for the gym and movie theatre and free food. The packages they throw on there are not worth it. Just another way to cheat good people out of their money. More