Rusty Eck Ford

Promises broken and sent away, Shady sales practices I was reassured repeatedly by both sale agent and his supervisor that it would be no problem and don't worry I will get you into a new truck with my t I was reassured repeatedly by both sale agent and his supervisor that it would be no problem and don't worry I will get you into a new truck with my trade in. Two hrs later was sent away, shady sales practice. If you promise that you can't follow through you should not be in business! More

Sales Department experience Excellent service and cooperation from the entire sales team. They found a way to give me an offer that I couldn't refuse. They will get first oppor Excellent service and cooperation from the entire sales team. They found a way to give me an offer that I couldn't refuse. They will get first opportunity next time I buy. More

Sales Manager! The sales manager gave me 19k for my trade in and my back has told me the trade in value for my truck was 24k so they have screwed me out of 5k and th The sales manager gave me 19k for my trade in and my back has told me the trade in value for my truck was 24k so they have screwed me out of 5k and then i told them where i wanted my payments and the only thing they did was extend my loan out for 84 months instead of 72 months. worst customer service they i have experienced. I even tried to call the manager directly and he laughed in my face and did not want to work with me. I will never be buying a car from this place ever again!! More

Vehicle servicing I recently had my F350 serviced. As usual I went to see Chris Fontes I showed up with no appointment and was told it was not a problem. He got me in I recently had my F350 serviced. As usual I went to see Chris Fontes I showed up with no appointment and was told it was not a problem. He got me in serviced my truck and got it done. Not only that it was cleaner then when I dropped it off. My experience was over and above what I expected. Great job thanks Chris More

My experience in the quick lube with brando Kennedy I'm writing this letter to tell you what an awesome job that Brandon Kennedy does in the service department I'm always greeted with a smile and happin I'm writing this letter to tell you what an awesome job that Brandon Kennedy does in the service department I'm always greeted with a smile and happiness he's never in a bad mood I'm always in and out he can diagnose the problem with it and have it taken care of he's always very thoughtful asks everybody in the waiting room if they need anything if he can do anything for him very personable guy the guys that bring your truck around as he was very friendly and outgoing it's a great experience and that is why I always do business with Rusty Eck Ford More

Excellent service from Glen Williams Mr. Williams helped find rims and tires for my vehicle after an accident Christmas Eve. He called Topeka to confirm they had the second rim I needed Mr. Williams helped find rims and tires for my vehicle after an accident Christmas Eve. He called Topeka to confirm they had the second rim I needed as he just had one in stock. He arranged for the front end service person to handle an alignment and make sure nothing else was damaged. The service man was Shawn. In addition, they test drove the vehicle and advise of other possible service that might be needed. This was greatly appreciated and I am very satisfied. Thank you. Ron Nelson More

Exceptional Service from Adriane Correa I recently had my car serviced at Rusty Eck. Adriane Correa was my service coordinator, and she was outstanding to work with! I took my car in to have I recently had my car serviced at Rusty Eck. Adriane Correa was my service coordinator, and she was outstanding to work with! I took my car in to have my backup camera repaired, but I knew that my low tire pressure light was on. I didn't mention this to her, but when I picked up my car, they had put air in my tires. I didn't ask for this service, but they saw a problem and fixed it for me at no charge. I was very impressed by the service. They didn't need to put air in my tire, but they cared enough to do so! They really cared! I have done business in the past with another Ford dealership in Wichita, and I was treated poorly and with disrespect. Adriane was so kind and extremely helpful. I highly recommend her and Rusty Eck Ford. Thank you, Adriane! More

Best Service Department (Quick Lube) in Wichita! 10 Stars!!! I have had all of my cars serviced here at the Quick Lube in Wichita for over 20 years. The service by the techs has always been excellent/superior/e I have had all of my cars serviced here at the Quick Lube in Wichita for over 20 years. The service by the techs has always been excellent/superior/exceptional! and likewise with the customer service from the personal advisors. The prices are competitive, and I have always been able to get in and out in the same day. Marcus ("Mack") McIntyre has been my latest personal advisor, who always provides exceptional customer service with a smile, listens intently to all of my needs, always talks about the service so the person can understand what he is talking about, and offers tech service suggestions as options, without any pressure. I have observed Mack's distinguished professional service time and time again, not only with myself, but with all other customers as well. I recall last year during an ice storm that my brakes had worn down to the rotors, and the techs and service advisor Manny stayed over 2 hours after closing hours, just to make sure I made it home safely. I cannot say enough nice things about the exceptional tech & personal advisor customer service I have received from the Quick Lube service department. Thumbs up! & 10 Stars for the team! More

Truck, (F150) Servicing Please be advised my F 150 truck was serviced during the morning of 13th of December at your facilities in Wichita. I was early for my appointment, n Please be advised my F 150 truck was serviced during the morning of 13th of December at your facilities in Wichita. I was early for my appointment, nevertheless Mr. West accommodated me and handled the situation accordingly, my standby time was kept to a minimum and the service of my F150 was what I expected. I would like to take this opportunity to thank Mr. West, (your Rep) for a job well done as he assisted me in a very professional and friendly manner. I certainly would recommend Rusty Eck Ford for servicing of a vehicle in future. Job well done. Sincerely yours, Thomas J Leahy More

Service follow-up on new car We had a trailer hitch ordered to be installed in our new 2017 Explorer. Adriane Correa was the service advisor who handled the installation. I went We had a trailer hitch ordered to be installed in our new 2017 Explorer. Adriane Correa was the service advisor who handled the installation. I went as planned. The communication was good. The loan of a new Focus was convenient, with absolutely no hassle. I could not have been more pleased. Fred Berry More