Rusty Drewing Toyota

Great Salesman We always appreciate Matt Smith and his honest hardworking efforts to put us in the right vehicle. Thank you for a smooth, hassle free purchase! We always appreciate Matt Smith and his honest hardworking efforts to put us in the right vehicle. Thank you for a smooth, hassle free purchase! More

Very helpful. Seldom do I feel that a company cares about me and Riley more than met my expectations. I will definitely go back and tell others about their service Seldom do I feel that a company cares about me and Riley more than met my expectations. I will definitely go back and tell others about their service. More

Highly Recommend Matt helped me purchase my first car. I could not be happier with my new RAV4. He talked to me directly, answered any and all questions, and went ou Matt helped me purchase my first car. I could not be happier with my new RAV4. He talked to me directly, answered any and all questions, and went out of his way to find me the best deal possible. Gemma was also very helpful and efficient with the finances. I had a great experience and would highly recommend Matt to anyone looking to buy a new car. Wonderful service! More

Paint damaged/repaired 2018 Tacoma I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The serv I purchased a 2018 Tacoma Off Road in July 2018 and began having paint chipping issues on the leading edge of the roof above the windshield. The service department too remedial action to touch them up. Another chip appeared in January 2019 and while at a friends body shop to have the dealership decal removed from the tailgate, the technician asked if this vehicle had been wrecked or repaired, to which I said better not have been. He then went over the truck with a sunlight lamp and the vehicle was covered in overspray that was undetectable to the naked eye. I immediately contacted the service department, spoke with Scott Struemph, set an appointment to bring the truck in...after he inspected the top of the truck, he asked what I wanted to do. Told him I wanted a new truck as this one was apparently brought into the inventory at Riley Toyota damaged and repaired but not disclosed. Scott turned me over to our salesman Matt Tellman, who in turn took my demand to Brian Jacobson, after an exhaustive inspection of the vehicle, I was told the dealership would stand with me in dealing with Toyota NA about this issue. Long story shortened, the dealership did the right thing by me. They could not locate a 2018 as I insisted upon replacing it with an identical truck, thus they found a 2019 and replaced my damage repaired 2018. the process was amazingly smooth, took about a week and a half from start to finish. The dealership didn’t hesitate to keep me informed as to the progress and the ultimate decision to get me out of my truck, into a new one, and they would deal with Toyota without my involvement. No one could ask for more than that. More

Overpriced oil change The first oil change we had done there was convenient, quick, cheap (less than $20), and we got a free coupon for a car wash at Kwik car afterward... The first oil change we had done there was convenient, quick, cheap (less than $20), and we got a free coupon for a car wash at Kwik car afterward... So, thinking this was typical service, since we were never told this was some type of first time promotion or anything. We were extremely surprised to be charged like $65 plus to have it changed the second time a few months later and didnt get a car wash coupon, so i guess well go back to vhanging our own oil or find someone more reasonably priced. More

Service is Second to None I own an older Toyota Avalon and came in to the service department with just a low tire pressure light. Russ Kesel and his crew resolved that problem I own an older Toyota Avalon and came in to the service department with just a low tire pressure light. Russ Kesel and his crew resolved that problem quickly but went further to be sure there were no other surprises waiting for me. They always treat my needs with professional respect and make me feel like family. Thank You More

They really work at making things right I have 2018 highlander that Toyota installed a bad Bluetooth. Dealer made it right. Toyota Corp was zero help. The software was the real issue and the I have 2018 highlander that Toyota installed a bad Bluetooth. Dealer made it right. Toyota Corp was zero help. The software was the real issue and the Totota engineers can’t provide a true fix but Riley worked hard to at least make it usable More

I recommend Riley Toyota repeatedly. I have a leased '17 RAV4 and have been really pleased with the service received on this vehicle. I get notification when my service is due, and am ve I have a leased '17 RAV4 and have been really pleased with the service received on this vehicle. I get notification when my service is due, and am very confident in the quality of service. They are always helpful if I have a question. More

Vehicle purchase Matt Smith was my salesman. His expertise and personality was great. His smile and sense of humor made me feel proud. Matt listens and answered all my Matt Smith was my salesman. His expertise and personality was great. His smile and sense of humor made me feel proud. Matt listens and answered all my questions. Gemma in finance was excellent and friendly and quickly closed the sale. The entire staff was so friendly, Gwen also. Ask for Matt Smith when looking for autos!!! Riley Toyota is the best!!! Thank you so much Matt Smith. Linda Abbott More

Matt Smith Rocks! I purchased my 2013 Highlander from Matt Smith at Riley Toyota. I had never met him before, but a friend had recently purchased from him and shared I purchased my 2013 Highlander from Matt Smith at Riley Toyota. I had never met him before, but a friend had recently purchased from him and shared her great experience on Facebook. I messaged him on Facebook to tell him what I was looking for. Within a couple months, a Highlander that met my requirements showed up on the lot. He let me know and I made it mine! Matt was friendly, professional, and made the transaction easy and seamless. Matt Tellman also assisted. Thanks, Matt x 2! More