Rusty Drewing Toyota

blunt personnel that wont tKe the fight to warranty companies for longtime Toyota owners.my former dealers in California would fight for me and not lay down like a scolded dog. will go 35 miles to C companies for longtime Toyota owners.my former dealers in California would fight for me and not lay down like a scolded dog. will go 35 miles to Columbia for a better service attempt More

This review is written to Scott Streumph and Kevin Riley of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I of Riley Toyota as well as Akio Toyoda of Toyota of Japan about RUSS KESEL. When I had problems with my 2021 Tacoma prior to traveling on vacation I took my truck to the service center unannounced to see when it could be looked at. Russ immediately assisted in trying to identify the problem and solution even though it was the end of the day and they were short staffed. He then was able to get it in and looked at with the help of a mechanic. They were able to find the problem and fix it, truly saving me from a stressful situation the next week. We will continue to buy Toyota vehicles because of their quality. And we will continue to buy them at Riley Toyota because they have great staff and when problems do occur, Russ Kesel and others like him are always there to assist. While the sale and purchase of a new Toyota is great, it's the service after the sale that's essential. Thank you Russ! More

I have owned 3 Toyotas and 1 Lexus. My experience with purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I d purchasing from Riley Toyota has been excellent. Service at this dealership has been wonderful. No services are pushed that are not needed. I drive 95 miles round trip to have my vehicles serviced here after local shop tried to sell me a break job that was not needed. More

Way better experience than other dealers in the Jeff City/Columbia area! The atmosphere was not as stuffy and the staff were way more knowledgeable and down to earth. John was very helpful and got me ex City/Columbia area! The atmosphere was not as stuffy and the staff were way more knowledgeable and down to earth. John was very helpful and got me exactly what I wanted at a price I simply could not refuse! He has gone above and beyond in assisting me in buying a new vehicle, from start to finish! I HIGHLY recommend Riley Toyota! More

Thank you Service Department. Recall on older Toyota. They went extra mile to go to COLUMBIA to get missing part from kit. Did it in timely manner. Thank you Mike and rest of se Recall on older Toyota. They went extra mile to go to COLUMBIA to get missing part from kit. Did it in timely manner. Thank you Mike and rest of service department. More

Came in this past January (2019) for help navigating a total loss agreement regarding my old Toyota from a different dealership; Matt went out of his way to spend time developing a clear understanding of total loss agreement regarding my old Toyota from a different dealership; Matt went out of his way to spend time developing a clear understanding of my quite complicated situation, and made sure I left feeling confident that I had every possible resource— all without putting any pressure on me to buy from him when the time came (which I of course did one month later). Thanks Matt! More

My overall purchase of my CRV was ok and loved my salesman Donnie. However, when I realized my SUV bluetooth would not connect to my phone, I immediately contacted them about this and the rattle in t salesman Donnie. However, when I realized my SUV bluetooth would not connect to my phone, I immediately contacted them about this and the rattle in the driver side door. It also needed an alignment, but easy fix. I brought it into the shop where they fixed the alignment and informed me I had to take it to Honda for the door rattle and bluetooth issues. Honda gladly fixed the door, they were a bit confused why Toyota could not do it. My bluetooth issue is still not resolved. Had I known this did not work, I would have bought a different SUV. Honda said there may be an update in the future but the vehicle will be out of warranty then and it will be another cost. I went to Riley because of the great reputation, and incredible service offered. Highly disappointed with this situation. More

Service The service provided by Russ, Greg, Bob, Scott Petty and Scott Struemph is always superb, professional, and friendly. They always explain everything a The service provided by Russ, Greg, Bob, Scott Petty and Scott Struemph is always superb, professional, and friendly. They always explain everything and make it a pleasant visit. More

Speedy, friendly, and excellent service I have been bringing my vehicles to Riley Toyota now for a number of years. What keeps bringing me back is the exceptional customer service I have con I have been bringing my vehicles to Riley Toyota now for a number of years. What keeps bringing me back is the exceptional customer service I have consistently received from Russ, Bob, Greg, Scott and the technicians in the various service areas. More