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Russell & Smith Mazda

Houston, TX

4.8
463 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 463 reviews

March 02, 2017

WHAT A TEAM ! My husband and I just bought two beautiful Mazda (a Mazda-3 and a Mazda-6 Grand Touring). Gilton Hugget is our guy ! he is professional and so thorou More

by The Perrys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travonte Bodwin, Gilton Huggett, Steve Rodriguez
Mar 02, 2017 -

Russell & Smith Mazda responded

We're thrilled you and your husband had such an amazing car buying experience! Thank you for sharing this experience, and for your kind words towards our Sales Team! We truly are lucky to have such wonderful people at the dealership! Enjoy your new cars and let us know if there is anything else we can do for you!

December 24, 2016

exelente arrende un Mazda 6 y me siento muy agradecido con los trabajadores que me ayudaron a conseguir mi carro el contador y principalmente Luis Ramirez muy More

by jumachy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
luis ramirez
Dec 27, 2016 -

Russell & Smith Mazda responded

Estamos agradecidos por su negocio y su comentarios. Nos alegramos de ayudar y nos alegramos de que su visita fuera positiva. Disfruta el Mazda 6 y te veremos la próxima vez.

October 29, 2016

Buying new vehicle Gilton was so thorough in explaining the features of the Mazda CX-5. He made the experience of buying a new car such a delight; what a great employee More

by MaryC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Oct 31, 2016 -

Russell & Smith Mazda responded

Mary, that's amazing! Gilton is such a great member of our team and we're lucky to have him. We hope that you're enjoying your new Mazda CX-5! Let us know if there is anything else that we can assist you with!

May 31, 2016

Great experience with Jordan and Peter. I want to thank Jordan and Peter for helping us find a car for my 16 year daughter. They are very professional, knowledgeable and willing to work wit More

by TimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan, Pete Lindberg
May 31, 2016 -

Russell & Smith Mazda responded

We're glad we could help you in your search, Tim! It was no trouble at all for Jordan, Peter, and our team to work with you and your daughter when you were searching for her first car. We hope you'll come back to see us again whenever you're ready for an upgrade. Thank you!

May 27, 2016

Bought New Car/Traded in Old As I female senior citizen without anyone to help when I buy a car, I really appreciate Russell and Smith Mazda and their staff! Probably more than I More

by CAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Williford, Luis Ramirez, and Nathan Nguyen, Gilton Huggett
May 27, 2016 -

Russell & Smith Mazda responded

We'll always be here for you! Thank you so much for trusting our team again to help you find a new Mazda that was perfect for you. If you ever have any questions about your new ride, please don't hesitate to stop back in to see us. Thanks again!

April 29, 2016

I bought a new mazda CX-3. Gilton was very friendly and patient. I strongly recommend him and Russel $ Smith. He was very helpful answering every questions or doubt that we had More

by Aein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Apr 29, 2016 -

Russell & Smith Mazda responded

We're happy to hear this feedback about your time with Gilton! Thank you for choosing to buy your beautiful new CX-3 with our team here at Russell & Smith Mazda. Come back to visit us in your new ride sometime soon!

April 22, 2016

Mazda CX3 Let’s cut the chase for reviewing salesperson (Jordan Fields) at Russell and Smith Mazda. Car buying experience from start to finish was outstandi More

by hondarater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Fields
Apr 22, 2016 -

Russell & Smith Mazda responded

Thank you so much for this stunning recommendation of Jordan and our dealership! We are so happy we could help you get into a great new vehicle and make the process enjoyable. Give us a call or drop by if we can help with anything else!

April 10, 2016

Just Amazing Gilton was super efficient, friendly and patient. It was a real pleasure to business with him, the experience was outstanding. I strongly recommend Gi More

by juanasarte86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Apr 11, 2016 -

Russell & Smith Mazda responded

Thank you for sharing your experience with us! It's so great to hear how much you enjoyed working with Gilton and we hope you'll come back to see us again soon!

March 30, 2016

Superb Service For a first time car purchaser I have a lot of worries and questions running in my mind, but the moment I walked in to this auto dealership I got exci More

by B. Salvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Williford, Gilton Huggett
Mar 31, 2016 -

Russell & Smith Mazda responded

We're glad Gilton and our team could make sure you were taken care of during your visit! We know buying a car, especially for the first time, can be a bit stressful but we want to do what we can to make your experience go smoothly. We appreciate your recommendation and we'll be here for you if you need anything else. Thank you!

March 25, 2016

Exemplary Service and Splendid Courtesy I'm an extremely satisfied owner of a newly leased 2016 Mazda CX-5. No questions asked, Gilton Huggett is the Client Services agent to see at Russell More

by Sy S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Mar 25, 2016 -

Russell & Smith Mazda responded

Thank you for this awesome review! Customer service is definitely one of our highest priorities here at Russell & Smith Mazda and we're glad you enjoyed working with Gilton and our team. Thanks again!

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