Russell & Smith Mazda

Awesome Crew This place is awesome. They made everything easy. They were patient with me and very courteous. I have been to several places looking to buy, and thi This place is awesome. They made everything easy. They were patient with me and very courteous. I have been to several places looking to buy, and this was the only place that took the time to find something within my budget and didn't make me feel uneasy or wasting their time. I appreciate Salina and Jad for making this the best car buying experience I've ever had!!! Thank you both. It was a pleasure doing business with y'all. Definently would refer and I will be back. Sincerely, Debbie More

Fantastic service department! My advisor, Steven Rodriguez, was fantastic as usual! I was helped promptly when I arrived, received a loaner car in no time at all, and my car was r My advisor, Steven Rodriguez, was fantastic as usual! I was helped promptly when I arrived, received a loaner car in no time at all, and my car was ready quickly. Steven made sure was happy with the service, and even walked me to my car and opened the door for me when it was time to leave. I'm not sure if this is Mazda culture or just Russell and Smith, but they have my business forever! More

Very knowledgeable and courteous staff. We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our We visited Russell & Smith after seeing good reviews online. We were helped by Gilton Huggett and he was very knowledgeable and courteous during our visit. We ended up purchasing a new CX-5 because we felt we were treated fairly and respectfully. This dealership is much farther from our home in League City than the Clear Lake dealership, but we chose Russell & Smith because they apparently understand how to treat a customer. Too bad it is not that way at all dealerships. More

White glove service I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part needed to be ordered and the work would be completed the next day - something he has already eluded to when I brought the car. Since he had planned for a replacement car during the repair, there was absolutely no inconvenience for me. He also called me with some recommendation and qualified the criticality - for me to choose what I deemed to be important. Finally, my car was washed, I received a detailed document of the work done as well as the unit price of everything done. I had a brief conversation with Ravi Sapkota to discuss the estimate foe resale which I intend to do shortly. I am so impressed!. More

Consistently good service and customer service Excellent service as always! I am very satisfied. Even though i said that i would like to spend more to use my accumulated points, the Service Advisor Excellent service as always! I am very satisfied. Even though i said that i would like to spend more to use my accumulated points, the Service Advisor Javier said that they will check first and see whether anything needs to be replaced. They found out that everything is still in a good shape and no additional replacement is needed and therefore, suggested that i would use my points for next service. This indicated true honesty. Thank you. More

God dealership Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was runnin Bought my CX5 from Russell & Smith Mazda. I was under the gun since my previous car had been totaled & my insurance coverage for rental car was running out. Steve Rodriguez treated me fairly and with respect. So far this is the only dealership in the city in which I, as a woman, have had a positive ineraction with all the staff, and especially Mr. Rodriguez. Even Finance was professional and not overly pushy. Highly recommend Russell & Smith Mazda. More

Consistently Good Bought my Mazda CX5 here in September 2015 & its been serviced here exclusively since. All my service advisors (except one who I don't believe is ther Bought my Mazda CX5 here in September 2015 & its been serviced here exclusively since. All my service advisors (except one who I don't believe is there anymore) have been professional, knowledgeable, accessible, patient and helpful. I highly recommend the Russell & Smith Mazda Service Center. And my newest favorite service advisor is Alfredo Vega. More

Amazingly perfect ! Gilton was thorough,friendly and efficient. I was in a bit of hurry. Gilton volunteered to go over any additional information if needed at another co Gilton was thorough,friendly and efficient. I was in a bit of hurry. Gilton volunteered to go over any additional information if needed at another convenient time More

AMAZING CUSTOMER SERVICE This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the best p This has to be the best dealership I've ever been to. The staff are completely hospitalble and want to ensure that you get what you want at the best possible rate. They were able to work with me and were patient as I chose my vehicle. Gilton Huggett was my sales rep, and he was extremely personable and ensured that I wa satisfied. He asked me many question to fit my needs and took the time to explain all my features to me. Outstanding customer service. More

Gilton Huggett - Exceptional Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process with Gilton was thorough and knowledgeable about the CX9, which we purchased. He was fast and efficient throughout the process. We began the process with a phone call and then did most of the preliminary work via email. He was responsive and quick during the entire process. As an aside, my husband purchased a car from Gilton 9 years prior. It was comforting to work with a known commodity and someone who obviously cares about the product he sales and the customers he serves. More