Russell & Smith Mazda

Treated exceptionally I found my Mazda CX-3 on the Russell and Smith Mazda website. I emailed the company and received and email from Gilton Huggett within minutes! I calle I found my Mazda CX-3 on the Russell and Smith Mazda website. I emailed the company and received and email from Gilton Huggett within minutes! I called him a few hours later and we set up an appointment for me to come in. I came in on a Saturday and he had everything ready for me to test drive. I loved it! I got a great deal on my trade in and was treated very kindly by multiple people. I was very pleased with Jason Lainez who was my finance manager. I didn’t feel pressured to do anything I didn’t want to. Gilton took the time to sit with me in my new car and explained everything before I left. I am very happy with my purchase and service. I came in and was very honest with them about what I needed/wanted and I was treated exceptionally. More

Gilton Huggett is a great Mazda representative Gilton Huggett made the vehicle buying process at Russell and Smith Mazda in Houston extremely smooth. I'm a single woman and was looking for a trustw Gilton Huggett made the vehicle buying process at Russell and Smith Mazda in Houston extremely smooth. I'm a single woman and was looking for a trustworthy certified pre-owned vehicle. He was able to work an incredible deal that I could afford - for a beautiful car with very few miles on it. He was extremely helpful, responsive, hardworking and personable. I feel very lucky to have found Mazda and Gilton! More

Smooth Car Buying Experience! My wife and I decided on it's time to buy a SUV, after researching for couple of months on all the brands and going to multiple dealerships we've narr My wife and I decided on it's time to buy a SUV, after researching for couple of months on all the brands and going to multiple dealerships we've narrowed our list down to 2018 Mazda CX-5. Then after talking to several Mazda dealerships all over Houston Area, Russell & Smith Mazda was the best in class. They offer great incentives at the dealership as far as maintenance is concerned, one of the top dealerships that offers extra value after you buy your vehicle. I actually talked to a lot of great sales rep at each dealership but something about Russel and Smith made us feel at ease. On August 28th, 2018, we decided to take the leap and Gilton Huggett was our primary contact and he's been outstanding every step of the way. Extremely knowledgeable and able to answer all our questions. This was the smoothest car buying experience we've ever had. Price was negotiated up front before we even came into the dealership, no hidden fees or hassle once at the dealership, really put us at ease. I kept waiting for a catch, but there was none. We were provided excellent customer service from both Gilton Huggett and Jad Jibin from the moment we walked in, we were explained everything and test drove the vehicle we were interested in. Then how the vehicle works after purchasing it. The CX-5 is phenomenal, i'm super satisfied with the purchase! Not only does it look amazing, the plethora of features and drive is unreal. Gilton answered all our questions and provided phenomenal customer service from the start to end. Even after buying the vehicle, Gilton was still answering all our questions and giving us tips and tricks. I love how the excellent customer service doesn't end with you leaving the door. Finance department was great, no hidden fees and catches. This was a super smooth car buying experience. I'm going to recommend Russell & Smith Mazda to all my friends and family. I'll definitely do business again with them that's for sure. More

Excellent experience It was my first visit at the dealership moving from Atlanta and I was welcomed by Mr. Gilton who took care of me very well and got me a good deal. It was my first visit at the dealership moving from Atlanta and I was welcomed by Mr. Gilton who took care of me very well and got me a good deal. More

I bought my first car I just moved from Japan where I didn't need a car. I was not sure about the car to choose. My friend recommended me Russell & Smith Mazda, because the I just moved from Japan where I didn't need a car. I was not sure about the car to choose. My friend recommended me Russell & Smith Mazda, because they have great service. I confirmed, I got great service. I talked with Gilton, and he solved all my concerns. He organized a pick-up for drive testing, advised me on my car insurance, he talked to my bank, and organized my car delivery. he also already schedule my car maintenance. If you are a newbie in cars like me, just ask for Gilton. He will help you! More

Great vehicle, great service, great deal! Just bought my 3rd Mazda from Russel & Smith Mazda. Great experiences with the manager, sales, and finance team all 3 times. The sales manager (David) Just bought my 3rd Mazda from Russel & Smith Mazda. Great experiences with the manager, sales, and finance team all 3 times. The sales manager (David) was very easy to work with, and worked hard to help me reach my purchase price goal. My sales rep, Gilton Huggett, was very helpful, patient, has been with the company for more than 10 years, and is extremely knowledgeable about the vehicles they sell. After a short test drive of the incredible 2018 CX5, we came back to the shop and worked out a deal within 20 minutes. I truly appreciate both David's and Gilton's willingness to work with me. I even got a 0% interest loan! Over the last 10 years and 2 Mazdas, this dealership has provided excellent maintenance service for my vehicles, from the easy online booking system, to their friendly and helpful maintenance team, and great coupons that I regularly receive. Oh, they also wash and clean your car after each service. More

Wonderful Experience Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel Excellent customer service and a wonderful experience! I have been to this dealership twice, their staff is friendly and courteous. They make you feel welcomed. I leased my car from Gilton Huggett in 2015 and now I am purchasing another car from him because he made my process very easy. He is helpful, knowledgeable, and patient. He will answer any questions you have and never rushes through the process. Russell & Smith takes good care of their customers and appreciate their business. The finance director. Jad, was also very helpful and went over everything thoroughly. I highly Recommend Gilton and will always give him and Russel & Smith Mazda my business without any hesitation. More

Great customer service Russell & Smith Mazda provides great maintenance service for my CX-5. My service agent Alfredo Vega is the best. I would recommend buying any car fro Russell & Smith Mazda provides great maintenance service for my CX-5. My service agent Alfredo Vega is the best. I would recommend buying any car from Russell & Smith. More

Excellent customer service!! This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our sa This was by far the best car buying experience my wife and I have ever had. Once we spotted a car that we were interested in, we sent an email. Our salesman, Gilton, wrote back minutes later. We were able to negotiate the price and they had the vehicle ready for us to look over and test drive when we came in. There were a couple of small things that needed to be addressed that should have been caught during the inspection. However, they immediately took it to the shop and had it taken care of right away. Since the price was already agreed upon, there were no upsells of any kind. They asked one time if we wanted an extended warranty. Of course we declined since that is what an emergency fund is for. The general manager, Steve Rodriguez, was amazing and has worked there over 20 years. Customer service and customer satisfaction are stressed from the moment you step foot onto the property until you leave with your new vehicle. We will definitely recommend anyone visit them for their next purchase. They have three dealerships: Mazda, Ford, and Honda. Go visit them today. More

Truly Exceptional Service I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Hug I love Mazda! The quality of the cars and service is exceptional. At Russell and Smith Mazda they were quite attentive and willing to help. Gilton Huggett made the process comfortable and easy. Amma Sheikh, the Sales Manager, came out, introduced himself and said he was there to help with whatever I needed. Jad Jibin made the application process stress free. Overall, this was the best car purchasing experience I've ever had. I will refer whenever I can. Thank you so much Russell and Smith family. More