Russell & Smith Mazda

This is my 2nd auto from Russell Smith Mazda. I came back because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer was super efficient. I highly recommend this business to anyone looking for a quality auto and a very qualified and diligent staff! More

I just purchased my 3rd CX5 from Russell and Smith Mazda. The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely kn The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely knowledgeable about the vehicles that he is selling and is great about following up with you after the sale to see if there are any questions about the vehicle. I am also extremely impressed with the service after the sale. The Russell and Smith service department is also top notch. Service Advisors Nathan Nguyen and Alfredo Vega are very helpful in explaining things to you about your vehicle. I have never felt pressured by them to have repairs suggested by the technicians other than what I brought the vehicle in for More

Top notch service all-around. Gilton was awesome! The whole process was super fast and seamless. So happy i chose this dealership! Love my CX-5 too:) whole process was super fast and seamless. So happy i chose this dealership! Love my CX-5 too:) More

A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

This is a quick review on my experience of a recent CX-5 purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was very pleasant, knowledgeable and patient. With the COVID pandemic, he was able to give me an excellent price for a new 2020 model and all negotiation was done before my arrival. The check out process was quick and the dealership is clean and relaxing. Only limitation was there were a lot of forms to sign as required by the dealership (not Gilton's fault) and some were unnecessary. Overall, highly recommended and research up front and purchase is the way to good. Gilton also gave me new floor mats [maybe I should not mention this :) ] Very happy customer. More

Great Experience Working with Gilton Huggett! Gilton did a great job listening and following-up. His personality and friendliness gained him the deal. He and the Sales Manager didn't play games. Gilton did a great job listening and following-up. His personality and friendliness gained him the deal. He and the Sales Manager didn't play games. They provided realistic numbers and offered a great deal very quickly. In addition, Gilton went out of his way to deliver the new vehicle to our doorstep and complete the paperwork at our convenience to keep everyone safe during these trying times. I was impressed with Gilton and this dealership. I will do business with them again in the future. More

These people, particularly management, are very dishonest and untrustworthy. Con artist is the perfected word. Insisting on selling a used car with mechanical issues and charging extra tax which is a scam. and untrustworthy. Con artist is the perfected word. Insisting on selling a used car with mechanical issues and charging extra tax which is a scam. BRING YOUR OWN MECHANIC and make sure you check fine print before signing anything with these deceitful people! More

Gilton was wonderful to work with. He went above & beyond to make the sale and make sure that I was satisfied with the deal I was getting. When I inquired about the vehicle I got an email from two different to make the sale and make sure that I was satisfied with the deal I was getting. When I inquired about the vehicle I got an email from two different sales associates at the dealership. I went with Gilton because he sent a video in his original email to me and I appreciated being able to put a face to the person I would potentially be buying a car from. If I was writing this review solely on Gilton it would be a 5/5. I’m giving a 3/5 stars for two reasons. First, we were purchasing this vehicle from out of town. We flew into Houston to pick up the vehicle and when we got there, we noticed a few blemishes that were not shown online. Very frustrating. They took a little off of the price to “satisfy” us but I still would have liked to have known about this prior to flying into Houston. Yes - we should have asked - but I also feel like those things should be stated online. It’s sneaky in my opinion. Second, I purchased the car mid February, I’ve had it for two weeks and I already need an oil change. It makes me wonder what other maintenance was looked over. I don’t feel like I should have to pay for an oil change two weeks after purchasing a CPO vehicle. Overall, I would recommend this dealership.. just make sure they change the oil on the vehicle. And ask for Gilton! More