
Russell & Smith Mazda
Houston, TX
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Gilton is excellent, professional, and kind. He is the reason for our purchase at this location. We don’t live nearby but would go back anyway due to Gilton’s sales skills. He knows a lot about He is the reason for our purchase at this location. We don’t live nearby but would go back anyway due to Gilton’s sales skills. He knows a lot about the Mazda CX-5. Answered all my questions regarding our purchase for our daughter. More
Best car buying experience we’ve had. Everyone was very helpful. Finance People were great and salesperson Mr Gilton Huggett was exceptional! Everyone was very helpful. Finance People were great and salesperson Mr Gilton Huggett was exceptional! More
Absolutely terrible if you need your car repaired, especially if you’re working with your insurance. Nobody follows through, the manager is not knowledgeable on why things are delayed. Excuse after ex especially if you’re working with your insurance. Nobody follows through, the manager is not knowledgeable on why things are delayed. Excuse after excuse. Would not recommend giving your car to this dealership you will not get it back. Guaranteed date to be pushed back over and over again. More
I had a great experience at Russell & Smith Mazda dealership. Gilton provided excellent service and I’d recommend him to everybody I know! dealership. Gilton provided excellent service and I’d recommend him to everybody I know! More
This is my 2nd auto from Russell Smith Mazda. I came back because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer was super efficient. I highly recommend this business to anyone looking for a quality auto and a very qualified and diligent staff! More
I just purchased my 3rd CX5 from Russell and Smith Mazda. The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely kn The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely knowledgeable about the vehicles that he is selling and is great about following up with you after the sale to see if there are any questions about the vehicle. I am also extremely impressed with the service after the sale. The Russell and Smith service department is also top notch. Service Advisors Nathan Nguyen and Alfredo Vega are very helpful in explaining things to you about your vehicle. I have never felt pressured by them to have repairs suggested by the technicians other than what I brought the vehicle in for More
Top notch service all-around. Gilton was awesome! The whole process was super fast and seamless. So happy i chose this dealership! Love my CX-5 too:) whole process was super fast and seamless. So happy i chose this dealership! Love my CX-5 too:) More
A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More
This is a quick review on my experience of a recent CX-5 purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was very pleasant, knowledgeable and patient. With the COVID pandemic, he was able to give me an excellent price for a new 2020 model and all negotiation was done before my arrival. The check out process was quick and the dealership is clean and relaxing. Only limitation was there were a lot of forms to sign as required by the dealership (not Gilton's fault) and some were unnecessary. Overall, highly recommended and research up front and purchase is the way to good. Gilton also gave me new floor mats [maybe I should not mention this :) ] Very happy customer. More