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Russell & Smith Mazda

Houston, TX

4.7
466 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 466 reviews

August 20, 2022

Gilton is excellent, professional, and kind. He is the reason for our purchase at this location. We don’t live nearby but would go back anyway due to Gilton’s sales skills. He knows a lot about More

by dawn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
August 08, 2022

Best car buying experience we’ve had. Everyone was very helpful. Finance People were great and salesperson Mr Gilton Huggett was exceptional! More

by KD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Maldonado, Gilton Huggett
March 18, 2022

Absolutely terrible if you need your car repaired, especially if you’re working with your insurance. Nobody follows through, the manager is not knowledgeable on why things are delayed. Excuse after ex More

by Asip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris A.
Mar 18, 2022 -

Russell & Smith Mazda responded

Asip, My name is Steve Rodriguez I am the General Manager of Russell and Smith Mazda, please feel free to contact me and I will try to help. My email address is srodriguez@russellsmith.com or call me direct at 713-363-2256. Sorry for the experience you are having I would love to help if I can.

Apr 01, 2022 -

Asip responded

Thank you Steve for your quick work in trying to get my car back to me fixed. However this was not the case, several things are missing on my car and after exactly a week of getting it back the check engine light has come on due to improper amount of coolant that was not in the engine. I had to replace 2 tires out of my pocket, and there are parts that are not secured properly that have popped out. I will gladly email you all photos we have taken this far into getting my car back. I am frankly disappointed at the incompetence of your service and body shop department. This is absolutely unacceptable.

February 25, 2022

I had a great experience at Russell & Smith Mazda dealership. Gilton provided excellent service and I’d recommend him to everybody I know! More

by Lauryn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Odell, Gilton Huggett
January 23, 2022

I had a wonderful experience at this dealership thanks to Gilton Hugget. He was extremely kind, professional, and knowledgeable. More

by Hossam Elsherbiny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
November 09, 2021

This is my 2nd auto from Russell Smith Mazda. I came back because of the exceptional service and attention, as well as the Mazda vehicles. My sales associate Gilton was top notch. Jose, the financial officer More

by Fortang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton, Jose
October 25, 2021

I just purchased my 3rd CX5 from Russell and Smith Mazda. The entire process was very easy. This was also the second one that Gilton was my go to salesman, never once did I feel pressured. He is extremely kn More

by GCManl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett, Stephen Raggette
July 22, 2021

Top notch service all-around. Gilton was awesome! The whole process was super fast and seamless. So happy i chose this dealership! Love my CX-5 too:) More

by Jesusriera14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
April 18, 2021

A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

by cwarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett, Ravi Sapkota, Steve Rodriguez, Otto Schnellbacher, Alejandro Montoyo, Nicholas Sabzrvari
November 22, 2020

This is a quick review on my experience of a recent CX-5 purchase on 28th Sept 2020 at Russell Smith Honda near the Reliant Centre. Mr. Gilton Huggett was the sale associate that I worked with. He was More

by Winnie Pooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
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