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Russell & Smith Mazda
Houston, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 463 reviews
April 26, 2023
Great Customer service as always from Nathan. Answered all my questions on repairs and my repairs were completed in a timely manner. Recommend him as a service advisor. Answered all my questions on repairs and my repairs were completed in a timely manner. Recommend him as a service advisor. More
by kpc228
Employees Worked With
Nathan Nguyen
April 14, 2023
Always satisfied when either purchasing a vehicle or getting one serviced. Everyone is very professional and knowledgeable. Have never had a bad experience. getting one serviced. Everyone is very professional and knowledgeable. Have never had a bad experience. More
by Hopper
Employees Worked With
Stephen J. Rodriguez, Service Advisor and the entire service area deserve a 5 star rating., Gilton Huggett
March 31, 2023
I purchased a Mazda CX-5 PP from Russell and Smith recently. Overall my experience was great. I would like to give them 4.5 star for the entire process. I wish they had more CX-5 Premium plus in stock recently. Overall my experience was great. I would like to give them 4.5 star for the entire process. I wish they had more CX-5 Premium plus in stock. I got a good deal for my 2023 CX-5 Premium plus. Special thanks to Gilton Huggett and Jacob Burlison. More
by sdhurjhoti
Employees Worked With
Gilton Hugget, Jacob Burlison, Jose Maldonado
February 09, 2023
As usual, outstanding service from Service Advisors Alfredo Vega and Stephen J Rodriguez. Congratulations to the Service Manager Bryan Trevino and his team! Alfredo Vega and Stephen J Rodriguez. Congratulations to the Service Manager Bryan Trevino and his team! More
by Joane Perry
Employees Worked With
Alfredo Vega, Stephen J Rodriguez
January 19, 2023
My service visit to Russell & Smith Mazda was stress free. Joel Garcia, service advisor, was courteous and professional in keeping me abreast of with what was going on. I was particularly impressed wit free. Joel Garcia, service advisor, was courteous and professional in keeping me abreast of with what was going on. I was particularly impressed with the video showing my Mazda being inspected and the resulting recommendations. The video is a nice touch. More
by rayschick
Employees Worked With
Joel Garcia
August 20, 2022
Gilton is excellent, professional, and kind. He is the reason for our purchase at this location. We don’t live nearby but would go back anyway due to Gilton’s sales skills. He knows a lot about He is the reason for our purchase at this location. We don’t live nearby but would go back anyway due to Gilton’s sales skills. He knows a lot about the Mazda CX-5. Answered all my questions regarding our purchase for our daughter. More
by dawn
Employees Worked With
Gilton Huggett
August 08, 2022
Best car buying experience we’ve had. Everyone was very helpful. Finance People were great and salesperson Mr Gilton Huggett was exceptional! Everyone was very helpful. Finance People were great and salesperson Mr Gilton Huggett was exceptional! More
by KD
Employees Worked With
Jose Maldonado, Gilton Huggett
March 18, 2022
Absolutely terrible if you need your car repaired, especially if you’re working with your insurance. Nobody follows through, the manager is not knowledgeable on why things are delayed. Excuse after ex especially if you’re working with your insurance. Nobody follows through, the manager is not knowledgeable on why things are delayed. Excuse after excuse. Would not recommend giving your car to this dealership you will not get it back. Guaranteed date to be pushed back over and over again. More
by Asip
Employees Worked With
Chris A.
