Russell & Smith Mazda

This is the best buying experience we have ever had, in fact it was so good that we bought two cars. Chad and Roy the manager we wonderful. Plan to return many times in the future. fact it was so good that we bought two cars. Chad and Roy the manager we wonderful. Plan to return many times in the future. More

Chad was very friendly and straightforward. He didn't try to play any price games and he made the car buying process as quick and easy as possible. We have always been cautious about getting price leaders bu to play any price games and he made the car buying process as quick and easy as possible. We have always been cautious about getting price leaders but this really was a great deal. Everything took about an hour which includes filling out the paperwork.I had a great experience. More

Sutoyo gave us a price on our new Mazda 3 that other dealers couldn't (wouldn't)come near to. I was unsure that Russell & Smith would be where I bought my car when I arrived, but after meeting Sutoyo an dealers couldn't (wouldn't)come near to. I was unsure that Russell & Smith would be where I bought my car when I arrived, but after meeting Sutoyo and having him give me an excellent "drive-out" price, I decided that I would buy my car at Russell & Smith almost immediately. They were 3rd on my list of the 4 dealers that I visited. The car buying experience at Russell & Smith was excellent. The actual day of delivery was a joy. Richard Giles was very personable in handling the finances, and Sutoyo made us feel completely at home. Thanks Russell & Smith for hiring and keeping such top notch people. More

Very straight-forward dealing. NO BS! They do what they say/agree-to and do not try to change anything. Sutoyo was great to deal with. They beat every other dealer's price, in part, by not adding hiogh "ex say/agree-to and do not try to change anything. Sutoyo was great to deal with. They beat every other dealer's price, in part, by not adding hiogh "excess profit" items to the closing price, e.g., their doumentary fee was the lowest in the area. An honest deal among the dis-honest. More

Great service with friendly sales person. I would definately go back there for another purchase or recommend to my friends. They went above and beyond for our purchase, very patient and accomodating definately go back there for another purchase or recommend to my friends. They went above and beyond for our purchase, very patient and accomodating our baby time (it takes lot more time do do a simple task). They also ordered trunk cover for us and we oicked up after a month of purchase. Really great dealer. No hassle or games. More

OUR BUYING EXPERIENCE WAS EXCELENT, MR. SUGIHARTO HELPED US IN ALL THE THINGS WE NEEDED, AND THE COMPLETE BUYING PROCESS WAS VERY FAST (PAPERWORK). THANK YOU AND KEEP UP THE GREAT SERVICE, WE HOPE TO KEEP US IN ALL THE THINGS WE NEEDED, AND THE COMPLETE BUYING PROCESS WAS VERY FAST (PAPERWORK). THANK YOU AND KEEP UP THE GREAT SERVICE, WE HOPE TO KEEP BUYING CARS FROM THIS DEALERSHIP. JOSE TORRADO More

As an Automotive Engineer and Detroit-raised "car guy" As an Automotive Engineer and Detroit-raised "car guy" with 40 years experience in the Industry, I have bought from and dealt with countless Dealers As an Automotive Engineer and Detroit-raised "car guy" with 40 years experience in the Industry, I have bought from and dealt with countless Dealerships, Sales people and Automotive Service Professional over the years, and even count two Detroit Dealer/Owners among my closest friends. In all that time, I can honestly say that I've never had a more positive, comfortable and satisfying car purchase experience than I had here in Texas with Mr. Sugiharto and Russell and Smith. I was treated with courtesy, respect and without pressure and am completely pleased with my purchase. More

The first thing I would like to say is thank you to Russell&Smith Mazda for hiring such great people. My experience from the day I decided to go online to overstock.com to look for the crossover of my Russell&Smith Mazda for hiring such great people. My experience from the day I decided to go online to overstock.com to look for the crossover of my dreams has been one of pure pleasure. Mr. Sugiharto truly listened to what I wanted and was able to deliver. The whole experience was stress free, something I don't need more of in my already stressful life. I also have to mention the finance manager Mr. Giles, whose smooth handling of my purchase made the experience totally complete. Thank You Sheila McClain More

The best car buying experience I have had! All staff was very friendly and very helpful. Sutoyo was easy to talk to and very couteous to my sister during her purchase, which was her first car to buy. Afte very friendly and very helpful. Sutoyo was easy to talk to and very couteous to my sister during her purchase, which was her first car to buy. After seeing how well he handled her I decided to look into buying a car from him and he gave me the offer I wanted so I bought a new car also. Russell & Smith Mazda is the best dealership that I have ever been associated with. More

Searching for car was a night mare before I met Sutoyo from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call from Russell and Smith Mazda. I never thought that purchasing a car would be that easy. Most of the communication are done with email. One phone call for a price talk and one visit for the test drive and more negotiation.Sutoyo is very nice sale person. He is a listener. He listened to my comment and concern patiently(I work as a Quality Assurance engineer and you can imagine how picky I can be). I didn't feel any pressure at all. He took care of all my requests. If something is beyond his control then he worked with his boss to make sure that we are happy with the resolution. This is the first time I feel like "Customer is always right" in a car dealership. He followed up with my after my purchase to make sure that eveything is ok and i am happy with my new car. I would recommend Sutoyo from Russel Smith Mazda to any buyer who want to save time, money and energy. In my case, it only took 4 emails, 2 phone calls and 2 visits which is approximately 5 hrs total. I am happy with my new car. More