Russell & Smith Mazda

Sutoyo was a very nice, courteous, and helpful salesman - no pressure, no BS. Very accommodating to my schedule and let me take a solo test-drive in addition to the accompanied test drive. He agreed to get m no pressure, no BS. Very accommodating to my schedule and let me take a solo test-drive in addition to the accompanied test drive. He agreed to get me a roof rack as part of the deal and he delivered. He even gave me a check for the difference when he found out the state's tax/title/license fee ended up being lower than I was originally charged when I bought the car. He also put my license plates and registration sticker on for me. The only bad experience was with the financing - the check I wrote ended up being cashed before I told them to cash it (and before the deposit to cover it landed in my account). Luckily my bank waived the fee. The financing folks apologized for this, but it was still a frustrating situation. Just make sure you have your finances in order before writing a big check. I rated 5's on all of the criteria above because Sutoyo was a good salesman and he deserves a good rating. I was expecting a nightmare for my first time buying a car, but it was fine. And I love my new car! More

Working with Sutoyo was the easiest car purchase I have had. I located the vehicle I wanted via mazdausa.com, he provided me a quote via email that was several thousand under our local dealers. We comple had. I located the vehicle I wanted via mazdausa.com, he provided me a quote via email that was several thousand under our local dealers. We completed final 'Drive out' pricing, and finance details via email. He picked us up at the airport, we signed the documentation at the dealer with no extra sales push, added 'undercoating' or other BS. The car was already cleaned, prepped and ready and we were on our way in just over an hour. No haggle, no pressure, no BS.. Just the car I wanted for a fantastic price. Thanks again to Sutoyo & the rest of the Russell & Smith team More

When my daughter and I entered the dealership, we were given a friendly greeting. After indicating the reason for our visit, our needs were specifically addressed. There was efficiency in handling the r given a friendly greeting. After indicating the reason for our visit, our needs were specifically addressed. There was efficiency in handling the reason for our visit: the purchase of our new Mazda. We appreciated the respect and concern we were shown during every step of the sales process. Everyone was courteous and we felt like valued customers. I would certainly recommend this dealership to any friend or family member. I feel that I will get the assistance I need whenever I visit or call Russell & Smith Mazda in the future. More

This is the best buying experience we have ever had, in fact it was so good that we bought two cars. Chad and Roy the manager we wonderful. Plan to return many times in the future. fact it was so good that we bought two cars. Chad and Roy the manager we wonderful. Plan to return many times in the future. More

Chad was very friendly and straightforward. He didn't try to play any price games and he made the car buying process as quick and easy as possible. We have always been cautious about getting price leaders bu to play any price games and he made the car buying process as quick and easy as possible. We have always been cautious about getting price leaders but this really was a great deal. Everything took about an hour which includes filling out the paperwork.I had a great experience. More

Sutoyo gave us a price on our new Mazda 3 that other dealers couldn't (wouldn't)come near to. I was unsure that Russell & Smith would be where I bought my car when I arrived, but after meeting Sutoyo an dealers couldn't (wouldn't)come near to. I was unsure that Russell & Smith would be where I bought my car when I arrived, but after meeting Sutoyo and having him give me an excellent "drive-out" price, I decided that I would buy my car at Russell & Smith almost immediately. They were 3rd on my list of the 4 dealers that I visited. The car buying experience at Russell & Smith was excellent. The actual day of delivery was a joy. Richard Giles was very personable in handling the finances, and Sutoyo made us feel completely at home. Thanks Russell & Smith for hiring and keeping such top notch people. More

Very straight-forward dealing. NO BS! They do what they say/agree-to and do not try to change anything. Sutoyo was great to deal with. They beat every other dealer's price, in part, by not adding hiogh "ex say/agree-to and do not try to change anything. Sutoyo was great to deal with. They beat every other dealer's price, in part, by not adding hiogh "excess profit" items to the closing price, e.g., their doumentary fee was the lowest in the area. An honest deal among the dis-honest. More

Great service with friendly sales person. I would definately go back there for another purchase or recommend to my friends. They went above and beyond for our purchase, very patient and accomodating definately go back there for another purchase or recommend to my friends. They went above and beyond for our purchase, very patient and accomodating our baby time (it takes lot more time do do a simple task). They also ordered trunk cover for us and we oicked up after a month of purchase. Really great dealer. No hassle or games. More

OUR BUYING EXPERIENCE WAS EXCELENT, MR. SUGIHARTO HELPED US IN ALL THE THINGS WE NEEDED, AND THE COMPLETE BUYING PROCESS WAS VERY FAST (PAPERWORK). THANK YOU AND KEEP UP THE GREAT SERVICE, WE HOPE TO KEEP US IN ALL THE THINGS WE NEEDED, AND THE COMPLETE BUYING PROCESS WAS VERY FAST (PAPERWORK). THANK YOU AND KEEP UP THE GREAT SERVICE, WE HOPE TO KEEP BUYING CARS FROM THIS DEALERSHIP. JOSE TORRADO More

As an Automotive Engineer and Detroit-raised "car guy" As an Automotive Engineer and Detroit-raised "car guy" with 40 years experience in the Industry, I have bought from and dealt with countless Dealers As an Automotive Engineer and Detroit-raised "car guy" with 40 years experience in the Industry, I have bought from and dealt with countless Dealerships, Sales people and Automotive Service Professional over the years, and even count two Detroit Dealer/Owners among my closest friends. In all that time, I can honestly say that I've never had a more positive, comfortable and satisfying car purchase experience than I had here in Texas with Mr. Sugiharto and Russell and Smith. I was treated with courtesy, respect and without pressure and am completely pleased with my purchase. More