Russell & Smith Mazda

In the course of my research, I stumbled upon this site where I found excellent reviews of Russell and Smith Mazda. I also went to houston.bbb.org/Find-Business-Reviews/ where they have an A+ rating u where I found excellent reviews of Russell and Smith Mazda. I also went to houston.bbb.org/Find-Business-Reviews/ where they have an A+ rating unlike too many other dealerships. From my experience, these rating were are justified. I contacted Russell and Smith via edmunds.com. Sutoyo immediately contacted me via email. The price I was offered was too good to pass up. I went there open minded but feared the worst. I was pleasantly surprised, no tricks, no gimmicks, nothing but an honest deal. Sutoyo was a genuinely nice man. I expected a salesman but found a human being. After completing the paperwork he took me to the finance manager, Richard Giles. Again, fearing the worst, I found the best. It was enjoyable working with Richard. I learned a valuable lesson about salesmen, and that is, there are bad ones (which I already knew from previous experiences) and there are great ones like Sutoyo Sugiharto and Richard Giles. More

The service was great. It was fast. I first contacted Mr. Sutoyo Sugiharto via email through their website. He was promtp with his response. I was very clear on what I needed and told him exactly what car I Sutoyo Sugiharto via email through their website. He was promtp with his response. I was very clear on what I needed and told him exactly what car I wanted and what specifications I needed. I also told him the type of paments I was willing to make. I explained him that I was not going to go if he couldn't deliver what I was asking (to save both of us some time). He was very honest and told me that he was able to give me what I was asking. Well, I am now a happy camper driving the car I WANTED w/ the specifications that I required and with the payments I was willing to make. Mr. Sutoyo is a great person, patient, understanding and willing to work with you. I highly recommend him and the dealership when you look for a new car. More

After contacting Russell and Smith through the web site, a sales consultant, Sutoyo, promptly replied by e-mail with a credit application. When I arrived at the dealership, I was treated with friendliness, a sales consultant, Sutoyo, promptly replied by e-mail with a credit application. When I arrived at the dealership, I was treated with friendliness, courtesy and respect. The dealership facilities were comfortable and well-equipped. After deciding which features I wanted on the Mazda 3, Sutoyo and I discussed the price. Honestly, I do not think I received the best price, but after a long day I just gave up. Next, I went to see the finance manager, Richard Giles. Mr. Giles was courteous, helpful, and friendly. He explained my options including buying an extended warranty and maintenance schedules for the Mazda 3. After completing the financing aspect, I went back to Sutoyo to finalize the delivery options. Overall, the experience was pleasant, but left me with a nagging doubt about whether I got a fair price and if any rebate was available, since I had visited the Mazda web site before contacting Russell and Smith. More

I have spent three days looking at used and new car for my son. The second day I ended up calling to dealers knowing what we want and Russell and Smith has help me by giving the LOWEST price for the Mazda my son. The second day I ended up calling to dealers knowing what we want and Russell and Smith has help me by giving the LOWEST price for the Mazda 3~ Gilton was a wonderful salesperson and friendly never went back and forth with his boss, Roy the store manager gave me a price over the phone which other dealers told me they could not beat it which made me feel very saticfy with the price. They treated my family very kind and Gilton showed my son everything on the car that he needs to know about. I will diffently go back and highly recommend then to my friends and family. Thank you again Gilton for a great customer service saleperson. More

The price may not be the best but the service is the best. This salesman is very kind so you can have a deal with him, I recommended him. He often offers the coupon via e-mail and gives the latest inf best. This salesman is very kind so you can have a deal with him, I recommended him. He often offers the coupon via e-mail and gives the latest information. I am satisfied buying mazda 3 with Russell & Smith Mazda. More

If you want to buy a new car, go to Russell & Smith Mazda and find Sutoyo. He is very nice and helpful. He gave me the best price I could find. After buying my Mazda3, I feel uncomfortable that this model ha and find Sutoyo. He is very nice and helpful. He gave me the best price I could find. After buying my Mazda3, I feel uncomfortable that this model has no remoter to lock or unlock the door. But Sutoyo helped me to equip one with the best price 3 days later. More

Overall, I am satisified with my purchase. I knew what I wanted and what price I wanted. I had to haggle for my trade-in. It was valued at $500 more through Carmax than what I negotiated in the end (with st wanted and what price I wanted. I had to haggle for my trade-in. It was valued at $500 more through Carmax than what I negotiated in the end (with store manager), thus, I was frustrated. I've never purchased a vehicle where a dealer wouldn't either match or beat what Carmax offered. Since we were $500 off in the end, I was okay with it because of how much I'd save with 0% financing. Also, the salesman was not able to get the exact vehicle I wanted (I wanted base model of the top package) as he said he should be able to do so through a dealer trade by the 0% finance deadline. Instead, he offered me a good deal on the next package up. I did not want to pay more but I do like the package so I reluctantly agreed because my wife liked it. He was honest with me and I really appreciated it. The other thing that put me off was the quote he gave included a $1,000 manufacturer incentive. However, he did not inform me up front that it would not be good combined with the 0% financing over 60 months. It was one or the other. To me, this was deceptive. As he put it, "you didn't mention you wanted the 0% offer." I shouldn't have to - who in their right mind wouldn't want that? It's a tactic that gets the person into the dealership. I'm sure most internet salespersons practice this. Regardless, I'm happy overall with the experience. The salesman kept in touch with me responding to my emails on a timely basis and kept me in touch with the status of when the vehicle arrived from the port. I would recommend him but do know that you need to be detailed with initial inquiry or you too may feel a bit deceived. He did great with the price in my honest opinion. He seems to be a really good guy to deal with. He did ask me to rate him well and wanted to be able to make sure I did by talking with me if I had problems. However, what's the point of surveys if the buyer cannot be blunt honest? It defeats the purpose. I don't know if his commission is tied to it or not but I prefer to be honest with others so they are educated on others perceived experience. More

From beginning to end, this was the easiest car deal ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole process easy and never made me feel pressured. I would send anyone to see Gilton! More

I went to this dealer because it was much closer than the likes of Clear Lake. Overall, I was not disappointed. Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day likes of Clear Lake. Overall, I was not disappointed. Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day, our conversations were helpful and friendly. Kenny did not pressure us through any part of the purchase process. He came in fairly high, but they matched an online quote from another dealer that I brought with me. Kenny also led me to believe that I would easily qualify for the 0.0% financing that was currently offered. However, as a first-time car buyer (I'm not aware of my credit score and should have been, but in conclusion it has great quality but little quantity), I was offered only a higher rate. He seemed genuinely confused; he said that 9 in 10 people in the market for a Mazda tend to qualify, from his experience. I really think he didn't think my situation through (we had talked about my background even before the credit check). We almost walked out, but they countered by changing the financing from 5 to 6 years. I countered with a five year deal that was above the original quote at 0.0% but sizable below their last five year offer. They met me in between by lowering the car price, raising the trade-in value, and talking the bank down a percentage point (that's Kenny and his manager looking out for us!). With the car priced significantly below invoice, I was happy to take the deal. There wasn't much thrown at me during financing because they knew I was already at my limit (and the bank's limit). Overall, Kenny was a good salesman, and helped us throughout the whole day. The worst part about the experience was that we were there from noon to beyond 7 pm. More

I enjoyed working with Sutoyo. He communicated with me about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a g about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a good deal on my trade in vehicle and a good deal on my new vehicle. This is the third vehicle I have purchased from a Russell and Smith dealership as I have previously purchased a Ford and a Honda from them. I would definitely purchase a vehicle from them in the future. More