Russell & Smith Mazda

From beginning to end, this was the easiest car deal ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole process easy and never made me feel pressured. I would send anyone to see Gilton! More

I went to this dealer because it was much closer than the likes of Clear Lake. Overall, I was not disappointed. Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day likes of Clear Lake. Overall, I was not disappointed. Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day, our conversations were helpful and friendly. Kenny did not pressure us through any part of the purchase process. He came in fairly high, but they matched an online quote from another dealer that I brought with me. Kenny also led me to believe that I would easily qualify for the 0.0% financing that was currently offered. However, as a first-time car buyer (I'm not aware of my credit score and should have been, but in conclusion it has great quality but little quantity), I was offered only a higher rate. He seemed genuinely confused; he said that 9 in 10 people in the market for a Mazda tend to qualify, from his experience. I really think he didn't think my situation through (we had talked about my background even before the credit check). We almost walked out, but they countered by changing the financing from 5 to 6 years. I countered with a five year deal that was above the original quote at 0.0% but sizable below their last five year offer. They met me in between by lowering the car price, raising the trade-in value, and talking the bank down a percentage point (that's Kenny and his manager looking out for us!). With the car priced significantly below invoice, I was happy to take the deal. There wasn't much thrown at me during financing because they knew I was already at my limit (and the bank's limit). Overall, Kenny was a good salesman, and helped us throughout the whole day. The worst part about the experience was that we were there from noon to beyond 7 pm. More

I enjoyed working with Sutoyo. He communicated with me about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a g about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a good deal on my trade in vehicle and a good deal on my new vehicle. This is the third vehicle I have purchased from a Russell and Smith dealership as I have previously purchased a Ford and a Honda from them. I would definitely purchase a vehicle from them in the future. More

Sutoyo Sugiharto was very pleasent to work with. He made our car buying experience enjoyable. He put in a lot of effort to find us the exact car we were looking for, and worked to accomodate our needs. I our car buying experience enjoyable. He put in a lot of effort to find us the exact car we were looking for, and worked to accomodate our needs. I would recommend him and Russel and Smith to other customers looking for a Mazda. More

I was impressed with Sutoyo's attentiveness. We communicated via e-mail for the most part and were able to complete the deal in three days (including a Sunday). I even received an e-mail from Sutoy communicated via e-mail for the most part and were able to complete the deal in three days (including a Sunday). I even received an e-mail from Sutoyo at 12:30am. My experience with everyone at the dealership was great. I will recommend Russel & Smith to my friends. More

WOW! Sutoyo was so professional and friendly, and gave me a great price. I was very impressed at how quick and easy it was to buy my new 2010 Mazda 3 Hatch. I highly recommend Sutoyo and Russell & Smith Mazd a great price. I was very impressed at how quick and easy it was to buy my new 2010 Mazda 3 Hatch. I highly recommend Sutoyo and Russell & Smith Mazda. I am so excited to be a new member of the Mazda family! More

I've been wanting a Mazdaspeed3 for several years now. Unfortunately my credit was not good at all and I'm trying to rebuild. I explained this with Sutoyo who understood and instead of just telling me no Unfortunately my credit was not good at all and I'm trying to rebuild. I explained this with Sutoyo who understood and instead of just telling me no and to hit another dealer he worked with the finance department to find a deal. I ended up getting approved with a 2nd-chance finance company. Granted the interest-rate was maxed out and the car pricing was 4k over sticker due to "lender fees" but the bottom line was they made it happen. So I'm not happy whatsoever with the financing, but Sutoyo and Russel & Smith Mazda really took care of me. They were quick, communicative, and professional. I had to take my car in the day after I picked it up for an alignment issue and the service manager was very helpful, explained what was wrong and how they fixed it. I will definitely recommend Russell & Smith to my friends and colleagues. Just make sure your credit is good or you're paying outright to avoid the finance issues I'm in. More

The level of service was exceptional from Carlos Duca in sales, and John Juarez in finance. They not only met, but exceeded my expectations. I had been looking for over one year for a vehicle like the one I sales, and John Juarez in finance. They not only met, but exceeded my expectations. I had been looking for over one year for a vehicle like the one I purchased, that was in great condition and a good value. The level of service was an added bonus. Carlos and John are true professionals. More

My husband and I came in to Russell and Smith Mazda with hopes of finding a good salesman who could help us make the right decision on a new car for our growing family. I called the dealership before hand hopes of finding a good salesman who could help us make the right decision on a new car for our growing family. I called the dealership before hand to make sure they had a good selection of new and used Cx-7s. Sutoyo took my call and told me they had plenty to choose from so my husband and I went up there that afternoon. He took his time with us showing us all of our options and letting me test drive about 5 different cars. After much deliberation he gave us a deal that we just couldn't pass up. He even got me into the upgraded model with leather seats that I didn't know we could even afford. I love my new family car and I'm so thankful Sutoyo was there to help us through the process. I'll recommend all my friends and family to him and Russell and Smith in the future, our experience was very plesant and I'm confident he helped us make the perfect decision on our new addition. More

This was the first dealership I went to in my quest to purchase a new car. (Russell & Smith Mazda) As a California native, I was in a very bad spot, as my car was stolen here in Houston.I explained the s purchase a new car. (Russell & Smith Mazda) As a California native, I was in a very bad spot, as my car was stolen here in Houston.I explained the situation to the sales person. He took the time to listen to my concerns and input and I felt like he wanted to make me a deal I would feel comfortable with. I didn't feel highly pressured into purchasing a car. The sales person, (Kenny), kept returning to his manager with questions and input I had regarding the deal. I was able to purchase the car I wanted for the price I had in mind. The sales people continued to make sure I was confident in my purchase throughout the process. They even called another dealership to locate the car I wanted when it wasn't in stock. I felt like I got a good deal and friendly people to work with. i would recommend this dealership to anyone looking to purchase a new vehicle. More