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Russell & Smith Mazda

Houston, TX

4.7
470 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 470 reviews

April 01, 2010

The service was great. It was fast. I first contacted Mr. Sutoyo Sugiharto via email through their website. He was promtp with his response. I was very clear on what I needed and told him exactly what car I More

by romoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
March 31, 2010

After contacting Russell and Smith through the web site, a sales consultant, Sutoyo, promptly replied by e-mail with a credit application. When I arrived at the dealership, I was treated with friendliness, More

by fmalonephdcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo and Richard Giles
March 21, 2010

I have spent three days looking at used and new car for my son. The second day I ended up calling to dealers knowing what we want and Russell and Smith has help me by giving the LOWEST price for the Mazda More

by mknowles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett, Gilton Huggett
March 06, 2010

The price may not be the best but the service is the best. This salesman is very kind so you can have a deal with him, I recommended him. He often offers the coupon via e-mail and gives the latest inf More

by ericchang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
March 04, 2010

If you want to buy a new car, go to Russell & Smith Mazda and find Sutoyo. He is very nice and helpful. He gave me the best price I could find. After buying my Mazda3, I feel uncomfortable that this model ha More

by luphy2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
March 01, 2010

Overall, I am satisified with my purchase. I knew what I wanted and what price I wanted. I had to haggle for my trade-in. It was valued at $500 more through Carmax than what I negotiated in the end (with st More

by El Pato
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
February 25, 2010

From beginning to end, this was the easiest car deal ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole More

by Melanie8686
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett, Gilton Huggett
February 16, 2010

I went to this dealer because it was much closer than the likes of Clear Lake. Overall, I was not disappointed. Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day More

by asdffdsaasdf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Sanford (sales)
February 16, 2010

I enjoyed working with Sutoyo. He communicated with me about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a g More

by Julieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto
February 04, 2010

Sutoyo Sugiharto was very pleasent to work with. He made our car buying experience enjoyable. He put in a lot of effort to find us the exact car we were looking for, and worked to accomodate our needs. I More

by nemartinez1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sutoyo Sugiharto