Russell & Smith Mazda

A little over a week ago I bought a 2010 Mazda3 Grand Touring-- my first car. And thanks to Mr. Sutoyo, it was a very pleasant and relatively easy process. He was very punctual and always responsive to a Touring-- my first car. And thanks to Mr. Sutoyo, it was a very pleasant and relatively easy process. He was very punctual and always responsive to any questions that we had, both during the test drive and talking in his office. We didn't feel any pressure to purchase the car, which might have made the decision even easier. Sutoyo was very personable-- he even remembered the names of my family members! After deciding that this car was the one for me, Sutoyo made sure that I understood the essential features of the car and answered all of the questions I had about the car. I am very satisfied with my purchase. I highly recommend Russell and Smith Mazda and Mr. Sutoyo for his outstanding service! More

Excellent Service from Sutoyo, very professional. We Excellent Service from Sutoyo, very professional. We were surprised of the attentions and fast service, very clean and honest. The Lady on charge of Excellent Service from Sutoyo, very professional. We were surprised of the attentions and fast service, very clean and honest. The Lady on charge of financial services also has a very good service and was so helpful and nice with us. The dealer facilities are clean, the service department also has a personal attention for the customers. More

Overall, the experience was very pleasant. I was a little Overall, the experience was very pleasant. I was a little aprehensive in whether the terms would be what I wanted. So, I went in with little expectat Overall, the experience was very pleasant. I was a little aprehensive in whether the terms would be what I wanted. So, I went in with little expectations and was pleasantly surprised that the terms were fair. The sales rep and finance lady were both pleasant. More

a very positive experience in this dealership, salesman (sutoyo) is not aggressive and friendly throughout the whole buying process (2 weeks), price is good enough, the original price they offered is reas (sutoyo) is not aggressive and friendly throughout the whole buying process (2 weeks), price is good enough, the original price they offered is reasonable; I waited for another one week until memorial day sale (another $500 rebate is available). Overall, I feel good in this dealership. More

Great service from Sutoyo. Paid attention to details. Very honest, patient and trustful. Did everything he can to satisfy my needs. Respond quickly to my concerns. He was very friendly to me and whoever Very honest, patient and trustful. Did everything he can to satisfy my needs. Respond quickly to my concerns. He was very friendly to me and whoever I brought along. He showed that he had a experience. And gave me a fair price!! More

Great service from Sutoyo@ Russell and smith, he give me a great deal on the phone, no trick at all. When I went there, I just made a test drive and then drive the car home at the price on the phone,no has a great deal on the phone, no trick at all. When I went there, I just made a test drive and then drive the car home at the price on the phone,no hassle no trick. Strongly recommand Rusell and smith, and Sutoyo Sugiharto! More

I just bought 2010 CX7 Sports (10 days back)from Russell and Smith and Sutoyo helped me getting me a very good deal. This is my first brand new car. Before this I bought a Honda 3 years back and at that tim and Smith and Sutoyo helped me getting me a very good deal. This is my first brand new car. Before this I bought a Honda 3 years back and at that time i had hell of an experience with the sales man. U So this time i was very well prepared of how to negotiate with car salesman and have read lots of stuff on www.edmunds.com. Well Sutoyo is an amazing guy and you wont even feel that he is a car sales man. He works with you to get the deal you want. I did all my negotiation over the internet with this guy and saved myself from the pressure of salesman.Usually a sales man will give you a number and then you offer him another number and then he goes to his manager and comes with another number and this thing goes on and on. Thats not the case with Sutoyo If he tells you that the deal he is offering you nobody can beat it, believe me no body can beat it. He is very frequent in replying to emails. Buy your next car from Sutoyo. More

I have recently (10 days back) bought 2010 Mazda CX7. This is my first brand new car. I have had experiences with car sales man when i bought my Honda 3 years back and i kind of knew how to deal with sa This is my first brand new car. I have had experiences with car sales man when i bought my Honda 3 years back and i kind of knew how to deal with sales man and i have read and collected lot of information from Edmunds.com etc. But this time it was different. Sutoyo is a great guy to buy your vehicle from. Seriously he is not that kind of a SALES MAN who will talk to you and then go back to the manager and get you the number and repeat this N number of times. I have negotiated and finalized my deal over the internet there by saving myself the misery of negotiating at the car dealership. This guy is very calm and will definitely get you the price which other dealer in houston could EVER BEAT. I would rate this guy 10 out of 10 Go buy your car from him. More

Before I went to Russel & Smith Mazda, I searched for different dealers and find many positive comments from DealerRater.com about Russel& Smith. Sutoyo Sugiharto served us during the visit. He dis not g different dealers and find many positive comments from DealerRater.com about Russel& Smith. Sutoyo Sugiharto served us during the visit. He dis not give you pressure to buy and show various vehicles for your satisfaction. The car price is also reasonable. Financial manager is very straightforward and she did not have hidden charges. Overall, this is a good experience to buy a car. I am glad to drive my new Mazda everyday. More