Russell & Smith Mazda

Purchased 2010 Mazda CX-9 from Sutoyo on 7/23/2010. Excellent price, beat other Houston area dealers. Obtained CX-9 with specific features from other dealer, no extra charge. Quick response on all req Excellent price, beat other Houston area dealers. Obtained CX-9 with specific features from other dealer, no extra charge. Quick response on all requests, great communications, easy and simple sales process. No pressure to add unwanted options, no bait and switch. A pleasure to do business with. More

I purhcase my first car about couple weeks ago. Sutoyo gave me a impressive experience. He is responsible of his customer. The price he offers is really unbeatable. Although two tiny scratches is on my ne gave me a impressive experience. He is responsible of his customer. The price he offers is really unbeatable. Although two tiny scratches is on my new car, he really want to fix it and compensate as best as he can do. This makes me feel better. In short, I recommend him to my friends. More

jovee18. I just bought a mazda cx-9 last 3 jovee18. I just bought a mazda cx-9 last 3 weeks ago with mr sutoyo sugarhito, and we had a very pleasant, satistisfying, no pressure type jovee18. I just bought a mazda cx-9 last 3 weeks ago with mr sutoyo sugarhito, and we had a very pleasant, satistisfying, no pressure type of car buying experience. I would definitely recommend this dealaership russell and smith mazda and mr sutoyo to my family and friends, and to those who are looking to buy a new vehicle. Mr sutoyo provided us the most comfortable monthly payments that we could afford, he gave us the value of our trade-in that even carmax or other dealership could not match. Overall, this is the best dealership all-over houston. I will surely be back the next time I will purchased a vehicle. More

A little over a week ago I bought a 2010 Mazda3 Grand Touring-- my first car. And thanks to Mr. Sutoyo, it was a very pleasant and relatively easy process. He was very punctual and always responsive to a Touring-- my first car. And thanks to Mr. Sutoyo, it was a very pleasant and relatively easy process. He was very punctual and always responsive to any questions that we had, both during the test drive and talking in his office. We didn't feel any pressure to purchase the car, which might have made the decision even easier. Sutoyo was very personable-- he even remembered the names of my family members! After deciding that this car was the one for me, Sutoyo made sure that I understood the essential features of the car and answered all of the questions I had about the car. I am very satisfied with my purchase. I highly recommend Russell and Smith Mazda and Mr. Sutoyo for his outstanding service! More

Excellent Service from Sutoyo, very professional. We Excellent Service from Sutoyo, very professional. We were surprised of the attentions and fast service, very clean and honest. The Lady on charge of Excellent Service from Sutoyo, very professional. We were surprised of the attentions and fast service, very clean and honest. The Lady on charge of financial services also has a very good service and was so helpful and nice with us. The dealer facilities are clean, the service department also has a personal attention for the customers. More

Overall, the experience was very pleasant. I was a little Overall, the experience was very pleasant. I was a little aprehensive in whether the terms would be what I wanted. So, I went in with little expectat Overall, the experience was very pleasant. I was a little aprehensive in whether the terms would be what I wanted. So, I went in with little expectations and was pleasantly surprised that the terms were fair. The sales rep and finance lady were both pleasant. More

a very positive experience in this dealership, salesman (sutoyo) is not aggressive and friendly throughout the whole buying process (2 weeks), price is good enough, the original price they offered is reas (sutoyo) is not aggressive and friendly throughout the whole buying process (2 weeks), price is good enough, the original price they offered is reasonable; I waited for another one week until memorial day sale (another $500 rebate is available). Overall, I feel good in this dealership. More

Great service from Sutoyo. Paid attention to details. Very honest, patient and trustful. Did everything he can to satisfy my needs. Respond quickly to my concerns. He was very friendly to me and whoever Very honest, patient and trustful. Did everything he can to satisfy my needs. Respond quickly to my concerns. He was very friendly to me and whoever I brought along. He showed that he had a experience. And gave me a fair price!! More

Great service from Sutoyo@ Russell and smith, he give me a great deal on the phone, no trick at all. When I went there, I just made a test drive and then drive the car home at the price on the phone,no has a great deal on the phone, no trick at all. When I went there, I just made a test drive and then drive the car home at the price on the phone,no hassle no trick. Strongly recommand Rusell and smith, and Sutoyo Sugiharto! More