Russell & Smith Mazda

Sutoyo Siguharto is a good ,very professional saleperson and friend. He address right away any concerns regarding issues in my car.I would recommend him to my friends and I would like to visit yuor dealersh and friend. He address right away any concerns regarding issues in my car.I would recommend him to my friends and I would like to visit yuor dealership in the future if I need a another car. Thank for your kind service. More

I contacted Gilton through internet sales with a very specific idea of what new car I wanted to purchase and price I was willing to spend. He is very responsive- responding to my e-mails promptly, mostly specific idea of what new car I wanted to purchase and price I was willing to spend. He is very responsive- responding to my e-mails promptly, mostly within half-an-hour. He also kept me informed of any ongoing sales in order to help my car search. Most importantly, he is honest, a rarity among the Mazda dealerships in this town. While some other dealers will use dishonest tricks to get you into their offices, such as refusing to give you specific numbers or telling you straight lies over e-mail or on the phone (chalking it up to "miscommunication" when you talk to them in person), Gilton will provide you all the numbers he can in as much detail as he can. But more importantly, they will be the same numbers he'll give you when you sit down with him. Of course, I wouldn't have bought a car if the price wasn't right, and Russell & Smith certainly gave me the best price out of the dealers I talked to (and I talked to or visited at least five). Yes, there was some back and forth, as there should be, but at least I was able to do all the negotiating through e-mail or on the phone in the comfort of my own home and office, saving me time, effort, stress, and gas money. Seriously, I spent less time at Russell & Smith buying a car than I did at other dealerships NOT buying a car. The way Gilton and Russell & Smith sells cars is the future of how cars will be sold. I also worked with Gerald Johnson in financing. Though I was paying in cash and did not need financing, he quickly went over some vehicle protection options, and when I declined, he politely and professionally moved on and finished up our business. I give Gilton, Gerald, and Russell & Smith my highest praise. More

I'm referred by my friend to mr Sutoyo and he was really kind and helpful. I made my decision really quickly because i really liked the car and the price he gave was also a great price. It was my first time kind and helpful. I made my decision really quickly because i really liked the car and the price he gave was also a great price. It was my first time buying a car and he was very patient to explain every process to me. Everything was done within 30 mins and i drove the car home happily. Great Service. More

We test drove a new mazda cx9 at another Mazda dealership closer to our home . We had spoken to a salesman there about price, financing etc, he said he would call us and never did. So we starting looking at closer to our home . We had spoken to a salesman there about price, financing etc, he said he would call us and never did. So we starting looking at a preowned mazda and found one through Russell & Smith. Sutoyo contacted us and he suggested we consider a new Mazda cx9 and went through the pros and cons with us. Sutoyo was great because we are quite far from Russell & Smith so everything had to be done by email and phone. He helped us with financing and trade in. He was very patient with us and didn't forget about us. We have about 3 Mazda dealerships closer to us but are glad we bought our new car through Russell & Smith.So we now have our new Mazda and we are thrilled. I would highly recommend Sutoyo and the Mazda cx9 to my friends. Also if you want the process to go as easy as possible Sutoyo is your man. Thanks Sutoyo! More

we made a quick deal less than 30 minutes, and he was working with me as i would like especially the price.i went to another dealer and he did not work with me in the price,so next day i got his phone nu working with me as i would like especially the price.i went to another dealer and he did not work with me in the price,so next day i got his phone number and i called and mr sotoyo answer and at evening i went and we made the deal. thankyou More

I got referred by my friend to Sutoyo. And I made the decision in one day. Nothing to complain for his quality service! Sutoyo was very kind and cared about every detail I was concerned about. For those decision in one day. Nothing to complain for his quality service! Sutoyo was very kind and cared about every detail I was concerned about. For those people who dont have time to fight with toyota or honda dealers, I would seriously recommend you go with Sutoyo and test the latest model from Mazda. The car is good so far. Will see how long the car could serve us with no problems. More

Traded in a 2007 CX-9 for a new 2010 CX-9. The dealership worked with us on getting the right deal that met the financial parameters we had set ourselves. The process was quick, efficient and friendly and th worked with us on getting the right deal that met the financial parameters we had set ourselves. The process was quick, efficient and friendly and the new car was available to drive away the same day. Overall a stress free purchasing experience! More

We worked with Gilton Huggett (Sales) & Gerald Johnson (Finance) . We had a very good experience and would recommend to a friend. We researched ahead of time and found them knowledgeable and adjusted pr (Finance) . We had a very good experience and would recommend to a friend. We researched ahead of time and found them knowledgeable and adjusted price to the market. It was also nice that the salesman, Gilton knew his product well. We visited the dealership twice before going to try and negotiate and was never asked for any contact information or pressured. More

Gilton was very helpful in selecting a new car and making sure it was the right one for us. He was very patient with all of our questions and took the stress out of buying the car. Even after making the de sure it was the right one for us. He was very patient with all of our questions and took the stress out of buying the car. Even after making the deal he made sure to show us all of the features and personalize the car so that we didn't drive away until all of our questions were answered. Gerald made sure that we understood the financing before signing and worked with us to get the best deal possible as well as explore different scenarios (different down payments, different length of loan, etc.) More

Sutoyo was very prompt on answering my emails. I emailed all of the Mazda Dealerships in Houston and Sutoyo was the quickest to reply. He answered all of my questions in the emails without me having to dri all of the Mazda Dealerships in Houston and Sutoyo was the quickest to reply. He answered all of my questions in the emails without me having to drive across town to his dealership. Most of all, he honored his price quote when I met him at Russell and Smith. I have a 16 year old son, a new driver, and Sutoyo showed us how everything worked on the car so my son would be comfortable. I didn't have a lot of time that day and Sutoyo had the car ready promptly. He was very friendly and helpful and I will recommend him to my friends. More