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Russell & Smith Mazda
Houston, TX
471 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 471 reviews
January 16, 2011
I feel like I got a reasable deal. The primary quote did not look inflated so we decided to check it out. The staff was willing to negotiate and accomodate our needs and answer our concerns. At the end, we not look inflated so we decided to check it out. The staff was willing to negotiate and accomodate our needs and answer our concerns. At the end, we decided that this would be the right dealership to purchase a Mazda. More
by mekanik78
Employees Worked With
Sutoyo Sugiharto
December 31, 2010
I have never had a saleman that was so knowledgeable about their cars as Gilton. There was no pressure to buy, he answered all our questions and made the experience very enjoyable. Everyone at the deal about their cars as Gilton. There was no pressure to buy, he answered all our questions and made the experience very enjoyable. Everyone at the dealership sales, finance, and service were friendly and helpful. More
by afulton
Employees Worked With
Gilton Huggert, Gilton Huggett
December 18, 2010
I found the car (by VIN #) which I wanted; with good background on market and appraisal values we closed within 3 days. Sales person is professional and authorized to conclude the final deal, without ge background on market and appraisal values we closed within 3 days. Sales person is professional and authorized to conclude the final deal, without getting "pushy" or calling in the "manager". Was offered addtl. insurance but not pressured to buy it. More
by hzachrau
Employees Worked With
Sutoyo Sugiharto
November 22, 2010
Gilton took care of us very well, from the moment we walked onto the lot until we walked off with a new car a couple of weeks later. Trading in my old car was easy, negotiating the price was straightfor walked onto the lot until we walked off with a new car a couple of weeks later. Trading in my old car was easy, negotiating the price was straightforward and throughout the process there was no unwanted pressure. More
by taldbch
Employees Worked With
Gilton Huggett, Gilton Huggett
November 19, 2010
After all of my online searches, Gilton was the most helpful and informative. He really made me feel as if my needs were truly important to him. He went out of his way to follow up and make sure that helpful and informative. He really made me feel as if my needs were truly important to him. He went out of his way to follow up and make sure that I was happy with my purchase. A great car buying experience. More
by janagragg
Employees Worked With
Gilton, Gilton Huggett
November 18, 2010
Excellent dealer for pourchase a new car. Gilton helped us a lot during all the process for choosing our car. He was very eficient and professional and we are so greatful with him. We highly recomend this us a lot during all the process for choosing our car. He was very eficient and professional and we are so greatful with him. We highly recomend this dealer for buying a new car. We get a very good rebate for this car. thank you!!! More
by wfrguitarma
Employees Worked With
Gilton Huggett, Gilton Huggett
November 13, 2010
I bought two cars (CX-9 and CX-7) from Sutoyo. I bought CX-9 several months ago. Once we decided to buy another SUV, we directly went to his dealership again based on our good experience before. He is not CX-9 several months ago. Once we decided to buy another SUV, we directly went to his dealership again based on our good experience before. He is not a "typical" car sales man. he is very professional and straight man and put everything on the table. He knows your need and can give you what you want at reasonable price with good service. pretty positive experience. More
by carbuyer2011
Employees Worked With
Sutoyo Sugiharto
November 01, 2010
We bought Mazda CX-9 from this dealership, and it was a very pleasant experience to do the business with Mr. Sutoyo Sugiharto. We negotiated the price mainly through emails. After the price was settled, we very pleasant experience to do the business with Mr. Sutoyo Sugiharto. We negotiated the price mainly through emails. After the price was settled, we visited the dealership on Saturday morning, and Sutoyo had already pulled the car up front. It took about 2 hours to check out the vehicle, test drive and fill out all the paper work. He was very nice to make everything happening very smooth. It was later found a small dirty on the front hood which could not be washed off (might be due to bird drops or tree), and some polish work was needed. He arranged the work and made sure everything is fine before we pick up the car next Wednesday. He had even personally offered the help to drive my old car back to my office but I think that was just too much trouble for him so I picked it up with my friend. Mr. Sutoyo Sugiharto deserve all the five stars. I’ll definite come back to Sutoyo for my next car in the future. The overall dealership experience is also pleasant. They deserve the praises. No pushy, very professional. More
by htw
Employees Worked With
Sutoyo Sugiharto
October 16, 2010
After doing lots of research, we chose Russell&Smith Mazda, pretty close to my place. I knew Sutoyo from my friend and found a Saturday to test drive without making an appointment. He was so nice. I tes Mazda, pretty close to my place. I knew Sutoyo from my friend and found a Saturday to test drive without making an appointment. He was so nice. I tested my cute and lovely Mazda 3 after he gave me the key and left me plenty of time to feel its athletic handing and performance. No pressure at all. Intriguling, I also got the great price. Thank you, Sutoyo. Highly recommend! More
by monble
Employees Worked With
Sutoyo Sugihartov
September 28, 2010
I was able to purchase my car via email and a test drive. Sutoyo was very efficient, and Anthony Alexander knows all the best ways to get the best possible financing options. I would definitely recommend th Sutoyo was very efficient, and Anthony Alexander knows all the best ways to get the best possible financing options. I would definitely recommend this dealership to all of my friends and family. More
by utmtngrlz
Employees Worked With
Sutoyo Sugiharto, Anthony Alexander
