
Russell & Smith Mazda
Houston, TX
Filter Reviews by Keyword
By Type
Showing 466 reviews
My go-to for service on my Mazda CX-5. They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpfu They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpful. So easy to get your maintenance done here. More
The service was great from scheduling the appointment, to drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the estimate review. The inspection video with audio was sent reviewing the condition of my vehicle and showing the condition of the items to be addressed. An itemized estimate of the cost followed. All of my questions were addressed. Very courteous and professional service. My 2015 Mazda 6 was ready to drive out in two hours. More
I have a wonderfull experience with this dealer based on the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer ser the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer service talent he let me being a loyal mazda,customer .thanks to mazda , thanks to russel and smith to hire such a person More
This was my first time to have my car serviced since my purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver window purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver windows had not been tinted as part of the sale package. Joel, the service representative was very helpful. He explained the service to be performed, had the windows tinted and installed the new floor mats. More
Great service, easy to schedule app online, courtesy vehicle provided, constant communication and helpful video showing maintenance being performed. vehicle provided, constant communication and helpful video showing maintenance being performed. More
Joel G provided awesome service in keeping me updated of the issues and when my vehicle was ready to pick up. He also made sure to answer any questions I had. Great service AND speed to get my vehicle back the issues and when my vehicle was ready to pick up. He also made sure to answer any questions I had. Great service AND speed to get my vehicle back to me! More
I been a customer for many years every time I come for service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic More
Ran into title problem but was resolved. Good salesman Gilton Huggett - ask for him. Went back and forth on the trade in offer but was resolved to both side satisfaction. Good salesman Gilton Huggett - ask for him. Went back and forth on the trade in offer but was resolved to both side satisfaction. More