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Russell & Smith Mazda
Houston, TX
463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 463 reviews
August 10, 2023
I have a wonderfull experience with this dealer based on the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer ser the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer service talent he let me being a loyal mazda,customer .thanks to mazda , thanks to russel and smith to hire such a person More
by Khaled mohamed
Employees Worked With
Gilton Huggett
July 24, 2023
This was my first time to have my car serviced since my purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver window purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver windows had not been tinted as part of the sale package. Joel, the service representative was very helpful. He explained the service to be performed, had the windows tinted and installed the new floor mats. More
by Psermas
Employees Worked With
Joel - service dept
July 13, 2023
Great service, easy to schedule app online, courtesy vehicle provided, constant communication and helpful video showing maintenance being performed. vehicle provided, constant communication and helpful video showing maintenance being performed. More
by Jacoburac
Employees Worked With
Joel Garcia
July 06, 2023
I been a customer for many years every time I come for service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic More
by Elieromano27
Employees Worked With
Alfredo , Gilton Huggett, Steve Rodriguez
July 06, 2023
Joel G provided awesome service in keeping me updated of the issues and when my vehicle was ready to pick up. He also made sure to answer any questions I had. Great service AND speed to get my vehicle back the issues and when my vehicle was ready to pick up. He also made sure to answer any questions I had. Great service AND speed to get my vehicle back to me! More
by OK_USA
Employees Worked With
Joel G in service
July 01, 2023
Ran into title problem but was resolved. Good salesman Gilton Huggett - ask for him. Went back and forth on the trade in offer but was resolved to both side satisfaction. Good salesman Gilton Huggett - ask for him. Went back and forth on the trade in offer but was resolved to both side satisfaction. More
by autochrome
Employees Worked With
Gilton Huggestt, Gilton Huggett
June 06, 2023
The dealership provides excellent service with appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. More
by Beverly 22
Employees Worked With
Ravi Sapkota, Otto Schnellbacher
May 08, 2023
AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More
by Pat
Employees Worked With
Chris, Ravi Sapkota, Steve Rodriguez, Otto Schnellbacher, Alejandro Montoyo, Stephen Raggette
