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Russell & Smith Mazda
Houston, TX
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 464 reviews
May 19, 2011
Mr. Sugiharto provided me a great service. Mr. Sugiharto's work is highly efficient and he finished the transaction and other relevant businesses in short time. I think Russell & Smith's price is Sugiharto's work is highly efficient and he finished the transaction and other relevant businesses in short time. I think Russell & Smith's price is reasonable. In sum, I feel satisfied with Russell & Smith and would like to recommend them to my friends. More
by saintwilliam
Employees Worked With
Sutoyo Sugiharto
May 09, 2011
We worked with William Hopkins. He was not only helpful and polite but he also understood that we would be visiting other dealers. He regularly followed-up with us and eventually gave us a good deal on our and polite but he also understood that we would be visiting other dealers. He regularly followed-up with us and eventually gave us a good deal on our new Mazda 2 and took us through the financing very politely. Two thumbs up for the entire experience. More
by Snoshi
Employees Worked With
1
May 01, 2011
I moved to Houston about 18 months ago with a 2007 Mazda CX-9 that I purchased new along with an extended Mazda warranty. The car now has 24,000 miles on it and I thought that I might have a leaking rear sh CX-9 that I purchased new along with an extended Mazda warranty. The car now has 24,000 miles on it and I thought that I might have a leaking rear shock absorber. That seemed to be unusual for a car with 24,000 miles so on 4/5/11 I took the car to Russell & Smith Mazda (the closest Mazda dealer to my house)to get it checked out. My "service advisor" was Omar Monelle who promptly told me there would be a $100 inspection fee. The leaking rear shock was confirmed, but no help was offered by Mazda and coverage was denied under the extended warranty. Omar told me that it was OK to only replace one rear shock, but that I would have to prepay to get the part ordered. I decided to delay that repair because I wanted to do some research on the issue. Omar was wrong - I was told by some reliable mechanics that shocks should always be replaced in pairs. For the CX-9 that amounts to a $500 bill for parts and labor - a very poor quality issue for a car with only 24,000 miles. It seems that Mazda has designed the rear shocks so that they need to be replaced by dealers only. Nice for Mazda - bad for Mazda owners. Leaving me with a leaking rear shock, Omar was quick to bill my extended warranty for a new clock and a relay switch for the a/c system. Bottom line, I wasted over 2 hours and $100, the dealership billed over $600 and I am still stuck with a leaking rear shock. To top it off, the relay switch "fix" lasted 2 days. On 4/11/11, Omar e-mailed me that my new clock was in and I should contact him to make an appointment to get it installed. When I replyed via e-mail about some of my concerns, I never received any reply. Based on my experience, I have no intention of returning to Russell & Smith Mazda for service or to buy a new car. More
by amruppelt
Employees Worked With
Omar Monelle
April 28, 2011
We called around for the best deal for a Mazda CX9 for my daughter & son-in-law. Clear lake Mazda underbid everyone...Wish we had never called them!! Because when we got there they played bait & switch. daughter & son-in-law. Clear lake Mazda underbid everyone...Wish we had never called them!! Because when we got there they played bait & switch. We Walked out of that clear lake mazda dealership so fast it made their head spin!!! The next morning I called Hector and Delroy back at Russell & Smith and they quoted the price again...drive out and after we explained what happened at the other dealership they promised they don't do that ! To our surprise...They Were Very Honest, kind and respectful! As everyone knows these are attributes not normally found at a car dealership! Thanks again to all involved at Russell & Smith Mazda...... We will be back to see you in the future!!!! You reminded us there are some sales managers that keep their word !! Thanks again :-) More
by Jessicasmom
Employees Worked With
Hector and Delroy Worrell
April 24, 2011
Carlos was very pleasant and honest. He is truly a man of his word and, I would buy a vehicle from him anytime. He told me to take the car for the weekend, because he wanted me to fall in love with it, s of his word and, I would buy a vehicle from him anytime. He told me to take the car for the weekend, because he wanted me to fall in love with it, so on Monday I can sign the papers for it. Well I took my Mazda CX-9 Grand Touring for the weekend, and I did fall in love with it. The team at Russell & Smith Ford showed exceptional customer service, and they did everything in their power to put my vehicle without going over my budget amount. Now I have a great vehicle to fit my family of 5 thanks to Carlos Duca. More
by taewilliams
Employees Worked With
Carlos Duca, Carlos Conteras, Anthony Alexader
April 19, 2011
HI We had a very great experience with Russell & HI We had a very great experience with Russell & Smith....I wish there should be one more option for all questions... i mean giving them the great(g HI We had a very great experience with Russell & Smith....I wish there should be one more option for all questions... i mean giving them the great(grade) is very less, compared to the work that they did...Gilton is a very good sales person that every dealer should have... he is very knowledgable and he patiently answers to all the questions that we have... Last but not least, Delroy is very very good...As we live 2hrs from houston, we talked to him in phone and he gave the price details and negotiations exactly and we went there and bought the car for the price we talked...We really got Mazda CX9 for very very good price that we didn't expect to get... I really recommend everyone (who wish to buy Mazda) to visit Russell & Smith for a nice deal... Thank You Galla Lufkin, TX More
by Gangadhar
Employees Worked With
Delroy W Worrell and Gilton Huggett, Gilton Huggett
April 05, 2011
After being given the runaround at Baker Nissan, we left and came to Russel and Smith Mazda and had a very pleasant, efficient experience. Mr. Sugiharto was very respectful and helpful and helped us find t and came to Russel and Smith Mazda and had a very pleasant, efficient experience. Mr. Sugiharto was very respectful and helpful and helped us find the vehicle just for us. The finance manager was very efficient. which i greatly appreciated because i hate spending hours and hours at the car dealership. I always feel "captive" when it comes to buying a car. Not usually a pleasant experience, but this one was. More
by erikamarchione
Employees Worked With
Mr. Sugiharto
April 01, 2011
I would recommend Russell & Smith to anyone that was interested in a Mazda. All of the staff are very nice and knowledgeable. Gilton was great at explaining every detail of my new CX-7, and answering interested in a Mazda. All of the staff are very nice and knowledgeable. Gilton was great at explaining every detail of my new CX-7, and answering all of my questions. Best experience I've ever had at a dealership. More
by Bhebert87
Employees Worked With
Gilton Huggett, Gilton Huggett
March 28, 2011
Gilton was my salesman and he was very friendly and informative, but his manager Ben ran my credit and told me repeatedly I was approved for 0% for 60 months. I came back to close the deal, having take informative, but his manager Ben ran my credit and told me repeatedly I was approved for 0% for 60 months. I came back to close the deal, having taken off work and hired a sitter, and was given the complete run around. They then tried to sell me a TWELVE PERCENT INTEREST LOAN. The worst case of obvious bait and switch and lies I have ever experienced. Get your own financing elsewhere. These guys are shady. More
by territ88
Employees Worked With
Gilton and Ben
March 21, 2011
I am excited to tell all my friends that if you want to find a Mazda, please don't hesitate to visit Russell and Smith, which has the nicest salesperson. I am glad that they have Sutoyo, who can explain al find a Mazda, please don't hesitate to visit Russell and Smith, which has the nicest salesperson. I am glad that they have Sutoyo, who can explain all the details in Chinese, which made it a lot easy to understand my car. Sutoyo was very patient to fit all my special need and budget,I got a fabulious new car and great price! I want also express my thank to Williams, who made me fall in love with Mazda. More
by xiu
Employees Worked With
Sutoyo Sugiharto
