Russell & Smith Mazda

Gilton was easy to talk to and work with. He was very responsive by email and in person with the information I needed about my purchase. He gave me lots of options but NEVER pushed any of them to suit hi responsive by email and in person with the information I needed about my purchase. He gave me lots of options but NEVER pushed any of them to suit his needs. I ended up buying a CX9 from him and when we were closing I made a mistake about one of the pricing options and he worked hard to straighten all that out until the price was satisfactory to me. Keep in mind this was my mistake not his -yet he took it upon himself (and his manager ) to work it out to my satisfaction. I would strongly recommend him if you are looking at Mazdas. More

I recently purchased a new 2011 Mazda CX-9 from Russell & Smith Mazda of Houston, Texas and the buying experience was the best I've ever had since buying my first car 41 years ago. Gilton Huggett is a & Smith Mazda of Houston, Texas and the buying experience was the best I've ever had since buying my first car 41 years ago. Gilton Huggett is a prince of a gentleman and really knows how to treat a customer right. He is professional, caring and clearly knows his product, not only answering every question we had about the CX-9, but spending over an hour after the sale to cover every unique feature of the CX-9, demonstrate how the navigation system works, help my wife set up Bluetooth connectivity between the CX-9 and her iPhone, cover the most pertinent details regardng vehicle maintance and more. If you're looking for a knowledgable salesman that will treat you right, not pushy but courteous to the bone, and willing to see that you get a competitive price, Gilton is your man. Before making our purchase we test drove several vehicles and competitive brands, meeting lots of salesmen in the process. Although we could have chosen the car we wanted from several dealers, it was Russell & Smith Mazda's friendly sales and management team that gave us the best price, steering clear from pressuring us into making a decision, willing to answer all questions and demonstrating all the great features of the CX-9 that helped make the decision to use Russell & Smith a true no-brainer. In the end, we not only got the car we wanted at the price we wanted, but we received a pleasurable buying experience to boot. Working with Gilton made the whole process go by smoothly and enjoyable. He's a class act all the way and was easy to deal with and talk to. But his stock really rose in my book when he demonstrated he still cared about our business after the sale was already made. For it was then that he took time away from selling cars to other prospects to provide us what he called the "Gilford Huggett Training Experience." (Might I add that he also has a great sense of humor). It became obvious during the training session that Gilton has taken the time to read the Mazda CX-9 manual from cover to cover and knows the vehicle better than any Mazda sales person on planet earth. It was quickly clear that he wanted to ensure we drove away as happy customers and proud Mazda owners, for Gilton took plenty of time and care to ensure we were comfortable with all the bells and whistles our Grand Touring model has to offer. I couldn't believe he spent over an hour training us and helping us setup navigation, Bluetooth and other features. It was time well spent in my book, because it compelled me to come to this site and write a great review about what a wonderful buying experience we had. If you live within 250 miles of Houston and are considering a Mazda, I guarantee you it will be time and gas well spent to drive to Houston and give Gilton a shot at your business and make you a no-obligation to buy offer. I know I couldn't be happier with our deal unless someone else bought the car for me. We bought a brand new Mazda CX-9 for the same price we were going to pay for a comparable Chevy Equinox LTZ with all the options Chevy offers, and the Mazda CX-9 is twice the vehicle of the Equinox in terms of quality, smoothness of ride, air conditioning, seating capcity and more. More

I came to Russell & Smith because I had heard great things about the dealership. After having a bad experience at another dealer in my local area I decided to drive an hour to Russell & Smith to see w things about the dealership. After having a bad experience at another dealer in my local area I decided to drive an hour to Russell & Smith to see what they could do for me. Immediately after setting foot in the building there was a salesman willing to help me, David. David was extremely knowledgeable and patient with me and took the time to answer all of my questions. Once I had my mind settled, I was forwarded to Delroy who was also very helpful. Not only did Delroy make a promise that he would get me the best deal possible, but he was willing to work with me and what I was looking for in the car. In the end, the car that I wanted wasn't available in their inventory. However, this is what made me love this dealership and admire their work even more. Despite not having the car that I wanted in-house, they found the one I wanted at another dealer and were able to acquire it. They told me what I needed for the purchase and as I went home to get the documents, they went to the dealer to pick up the car for me. I ended the day with a brand new car at a fantastic price. The staff at Russell & Smith Mazda were very professional in their approach and extremely helpful. The end sale price for my vehicle was also the best of any dealer I had been to. I highly recommend this dealer to anybody looking for a new or used vehicle. More

Gilton has tons of knowledge about the Mazda vehicles and the Mazda brand -- what makes Mazda the car to buy. He was extraordinarily helpfuly. He did all he could to make sure this was the right car for me the Mazda brand -- what makes Mazda the car to buy. He was extraordinarily helpfuly. He did all he could to make sure this was the right car for me. Most car sales folks are kind of skeezy. Gilton is not skeezy. He's smart, and has a very common-sense approach to car-buying. More

they got me out of my upside down car, but it took all day to make the deal. i liked john the salesman, he would humor us while we waited. day to make the deal. i liked john the salesman, he would humor us while we waited. More

Great dealership. More laid back atmosphere. Did not feel like they were trying to push a sale on me when I was there. Fred was very patient throughout the negotiation process. Very happy with my purchase an like they were trying to push a sale on me when I was there. Fred was very patient throughout the negotiation process. Very happy with my purchase and would recommend others to go check them out. More

Of course I am very happy with this car dealership because I would not have purchased a vehicle if I weren't. To me, half the deal for a new car is the attitude of the sales team. Gilton (my salesma because I would not have purchased a vehicle if I weren't. To me, half the deal for a new car is the attitude of the sales team. Gilton (my salesman) was so friendly, and made the whole experience, especially for a woman, a very pleasant one. They were willing to listen to my needs and negotiated a deal for me that was fair to both of us and I respect that in a car dealership. Although I was there for six hours, in the end, I feel driving home with my new Mazda3 was well worth the time spent. I totally recommend them to anyone, especially a female, who wants a good deal and a sales team that works hard to keep your business. I will go back to them in a few years when I'm ready to trade in.... definately a repeat customer. I'd like to suggest that if a customer is at the dealership for more than a couple of hours, perhaps they should offer drinks or snacks. More

Mr. Sugiharto provided me a great service. Mr. Sugiharto's work is highly efficient and he finished the transaction and other relevant businesses in short time. I think Russell & Smith's price is Sugiharto's work is highly efficient and he finished the transaction and other relevant businesses in short time. I think Russell & Smith's price is reasonable. In sum, I feel satisfied with Russell & Smith and would like to recommend them to my friends. More

We worked with William Hopkins. He was not only helpful and polite but he also understood that we would be visiting other dealers. He regularly followed-up with us and eventually gave us a good deal on our and polite but he also understood that we would be visiting other dealers. He regularly followed-up with us and eventually gave us a good deal on our new Mazda 2 and took us through the financing very politely. Two thumbs up for the entire experience. More