Russell & Smith Mazda

On 8/13/2011 my wife and I visited Russell & Smith Mazda in Houston. We weren't totally committed to buying a new vehicle but were open to the possibility if we found a CX-9 and a price that appealed Mazda in Houston. We weren't totally committed to buying a new vehicle but were open to the possibility if we found a CX-9 and a price that appealed to us. I asked for Delroy Worrell as we entered the dealership (based on recommendation by Jerry Reynolds, the Car Pro along with numerous online reviews of the dealership). Delroy made us feel comfortable and turned us over to William Hopkins, the salesman who worked with us for the remainder of our time at the dealership. I explained to both Delroy and William that we hated buying cars. For one thing, we always pay off our cars and keep them for a long time (current car was a 2001 Maxima). And more importantly, I hate the car-buying process (high-pressure, back-and-forth to the manager to review the deal, etc.) I don't think we have ever really left a dealership with a car without thinking that we left money on the table. I am sure this is a common story that they hear. The difference this time was that I was prepared at anytime to walk away from the dealership because I in today's economic climate I know dealerships are making good deals. Another factor in this equation is that in the past we have always had to "settle" for a car we could afford instead of getting one with as many options as we wanted. It is not that "money was no object" but at this point in our life, my wife and I were looking for a vehicle that we can take into retirement in a couple of years. We were willing to spend a little more in order to avoid just settling for a vehicle that wasn't what we really wanted. We were interested in a white CX-9 with leather interior but did not want the cream colored leather so William showed us a silver Grand Touring CX-9 with black leather interior, Bose entertainment system, backup camera, moon roof, etc. It had way more options than we have ever had on a vehicle. We test drove it and found that we really liked it. My wife liked it enough to be serious about buying it if we could get a fair price. We drove back to the dealership to start what I have always considered the most aggravating part of the car-buying process, the negotiations. William presented a price to us that was more than we wanted to pay. I presented a price to William based on information from Edmonds.com regarding the average selling price of that vehicle in that zip code area. William took my information to Delroy and a few minutes later both returned and we negotiated a final price that was very close to my original offer. My wife and I were happy with the transaction. We got 0% interest with some incentive cash to sweeten the deal. No high pressure tactics either during the sale or during the meeting with the finance person. When I returned later in the day to pickup the CX-9, William met me and presented me with the keys and placed the temp tag on the vehicle. I was pleasantly surprised to find the CX-9 had a full tank of gas. I don't know if this is common practice with other dealerships but William said it was their practice. (Remember it has been over 10 years since we bought a car.) We are driving a 2011 Mazda CX-9 today because of the pleasant experience with William and Delroy at Russell & Smith Mazda. I would gladly recommend Russell & Smith Mazda to anyone considering buying a Mazda in the Houston area. More

I had a great experience with the team and Russell and Smith Mazda. They were patient with me and stuck to their word. It took some work but they were able to get me into the car of my dreams. I am so Smith Mazda. They were patient with me and stuck to their word. It took some work but they were able to get me into the car of my dreams. I am so happy. I recommend this team to anyone looking for a car. Just ask for Kenny and he will "MAKE IT HAPPEN." More

As a newcomer here in TX, dealing with R&S really made my transition a smooth one. They were able to accommodated me during my visits and they were really upfront with doing business with me. Gilt made my transition a smooth one. They were able to accommodated me during my visits and they were really upfront with doing business with me. Gilton was able to bargain for me regarding the lowest price they could offer me. Also, I really like the effort he put in providing me discounts on the accessories. Only thing is they quite hard to contact by phone understandably, as I think they are dealing with the huge amount of incoming business everyday. Overall, I am very much satisfied and would gladly recommend other to do business here. More

From the onset of my appearance at the dealership, Sutoyo answered all of my questions and attended to all of my needs. His service wa ssuperb from start to finish. answered all of my questions and attended to all of my needs. His service wa ssuperb from start to finish. More

What can I say about Russell and Smith Mazda? I had a few issues with a previous purchase that I was not happy about and was ready to move on to something new. To start with I was upside down from my previou issues with a previous purchase that I was not happy about and was ready to move on to something new. To start with I was upside down from my previous trade, the new car I was driving had a few cosmetic issues, and I had little to no money to put down to the purchase of a new car. I had looked at a few dealers to get my car appraised and had mixed quotes some on par and other just plain ridiculous. When I was approached at R&SM about what I was wanting I knew I was on the short end of deal b/c I had nothing to really offer with my trade and the car I wanted was going to be a tough sell on price(Mazdaspeed3). I wasn't initially happy with the offer for the trade-in and of course that's how this whole thing works(find a starting point and work from there). From that point I expressed my interest in a particular car and we got the ball rolling. So not to drag this review out any further I will conclude with this, as unhappy as I was going in to buy a new car, R&SM's people took the time to listen to what I needed to have happen to make the deal work, what I wanted in buying a new car to be happy, and being patient and understanding with me and overcoming the issues at hand. Thank you Gilton, Ben, and the rest of the R&SM team! More

The salesman is very patient and helpful. I visited other dealers as well; those dealers were very pushy. Compared with them, Russell& Smith (Sutoyo) was very patient with us and did not push us into purchas dealers as well; those dealers were very pushy. Compared with them, Russell& Smith (Sutoyo) was very patient with us and did not push us into purchasing the car. I felt that he's more trustworthy. More

Just go see Gilton Huggett .. end of story. I'm very satisfied with my purchase and am thrilled to be part of the Russell & Smith family !! They strongly adhere to the KISS (Keep It Simple Salesman!!) c satisfied with my purchase and am thrilled to be part of the Russell & Smith family !! They strongly adhere to the KISS (Keep It Simple Salesman!!) concept .. no pushy people .. willing to look at all options to have you as a long-term customer. Ben Bannani, Gilton Huggett, Roy .. keep up the good work !! More

Well, Needless to Say, they offer the best price for Mazda if you are also in Houston.I would recommend Russel&Smith if you want to buy a new car. Mazda if you are also in Houston.I would recommend Russel&Smith if you want to buy a new car. More

Mr. Sutoyo Sugiharto is very easy to talk. The sell price is reasonable and the postsell services is also good. The selection in the dealership is very good too. is reasonable and the postsell services is also good. The selection in the dealership is very good too. More

The guys in the sales department of Russell and Smith Mazda (Gilton and Delroy) are the nicest I've seen in the business. Delroy ordered pizza delivery from the nearby Domino while we were doing the pape Mazda (Gilton and Delroy) are the nicest I've seen in the business. Delroy ordered pizza delivery from the nearby Domino while we were doing the paperwork. Gilton is very kind and pleasant to talk person. On a first visit we were not sure if we wanted to buy a car, and they did not push us, just gave a quote. Next we went to Jeff Haas and their financial management was really pushy, asking for quick decision, and did not offer any significant advantage over Russell & Smith offer. So we went back and are pretty happy for that decision! More