Russell & Smith Mazda

I had been searching for a pre-owned Miata for some time. My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the d My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the dealership, I was greeted promptly and was treated with respect. All questions were answered promptly. In fact, the saleperson stated to please ask any and all questions. There are no stupid questions or too many questions. In the end, we were presented with a fair deal that we accepted. While I waited for the temporary tags to be placed on the car, I stopped by the parts department to check on a second key and remote acccess fob. The young man behind the counter was very helpful. He printed out a diagram of the key and fob, wrote down the prices,including the labor to program the new key. As I was dropping the top down on my Miate before I left the dealership, Sutoyo, another sales representative, stopped and talked to me about my car and congratulated me on the purchase. I did not see one unhappy or disgruntled worked in the dealership. Unfortunately, great customer service seems to be a fading service not offerred by more and more businesses. Russell and Smith Mazda, however, still beleives in the importance of treating their customers well. I will recommend this dealership to family and friends. Beware of some of the other dealers and their unbelievably low prices and go for a fair deal with a reputable dealership who will stand behnd what they sell and support who they sell to. Thanks, Russell and Smith Mazda!! More

Definitely one of my best car shopping experiences, worked with Carlos Duca, he was very friendly, had knowledge about the car I wanted to purchase, understood my wants and needs, kept me updated and w worked with Carlos Duca, he was very friendly, had knowledge about the car I wanted to purchase, understood my wants and needs, kept me updated and went the extra mile to make this deal happen the way I wanted it. My trade was received for the right amount of money and the price I got on my 2011 Mazda CX7 was unbeatable. I will recommend Russel & Smith Mazda/Ford to everyone and definitely recommend Carlos Duca as a sales guy, great at what he does! More

Excellent experience, Sutoyo went the extra distance to secure the car with everything I had requested. Although I had to went back the second time to complete the purchase, he keeps me updated while he co secure the car with everything I had requested. Although I had to went back the second time to complete the purchase, he keeps me updated while he continue to search as promised for the vehicle that I wanted that was not on the lot. Financing was a breeze also. Overall, excellent dealership and saleman. More

Just bought my daughter her first car and they made the sell so easy. They did all kinds of extra on the car without anybody even asking for it. Now thats a dealership! We picked out the car and then came sell so easy. They did all kinds of extra on the car without anybody even asking for it. Now thats a dealership! We picked out the car and then came back the next day to pick it up and they had put all kinds of extra into it. What a nice surprise. My son is in the Army, and will be down on leave, and when he gets here in November or December we are taken him here to get his new car. Thanks so much Ben and Ibrahim! More

Patrick was awesome I couldn't ask for a more knowledgeable salesman. Ben in finance was just as fantastic. Both were the best at what they do. I can't thank both of them enough for their time an knowledgeable salesman. Ben in finance was just as fantastic. Both were the best at what they do. I can't thank both of them enough for their time and patience. More

I’ve been taking my Mazda3 for service to Russell & Smith for last 2 years – great quality of work. Friendly staff – had a small problem and service manager responded right away – problem was solved. Smith for last 2 years – great quality of work. Friendly staff – had a small problem and service manager responded right away – problem was solved. Not to mention I bought my car there and had good experience. More

I bought my Mazda 3 from Russell & Smith Mazda last year. I am extremely pleased with this dealership. They were wonderful when I bought the car, and they have been fabulous with services while I own m year. I am extremely pleased with this dealership. They were wonderful when I bought the car, and they have been fabulous with services while I own my car. They send me coupons with great deals during the time my car is due for service. The staff is really nice and the wait is short. More

William was very friendly, informed about my car, and efficient. I would recommend him to a friend. He recognized my time constraints and worked around them. efficient. I would recommend him to a friend. He recognized my time constraints and worked around them. More

This dealership provided a fair deal and friendly service. Negotiation took a little longer than I would like, but not too terrible. Finance guy who did the paperwork was especially friendly and fas service. Negotiation took a little longer than I would like, but not too terrible. Finance guy who did the paperwork was especially friendly and fast. I would recommend this dealership. More