Russell & Smith Mazda

Had a great, easy, no haggle/hassel experience with both Kenny and Delroy. Best car buying experience yet! I strongly recommend this dealership to anyone who wants a RELAXING car purchase! Kenny and Delroy. Best car buying experience yet! I strongly recommend this dealership to anyone who wants a RELAXING car purchase! More

I brought my recently purchased certified pre-owned 2007 MX5 in for servicing of a water leak in the trunk and passenger area. This dealearship was willing to work with me on the resolution. They acted in a MX5 in for servicing of a water leak in the trunk and passenger area. This dealearship was willing to work with me on the resolution. They acted in a kind and courteous manner. They wanted to make the situation right. My experiences with Russell&Smith have been great. I approached this issue in a fair and professional manner and the dealership responded in kind. The car was delviered back on time and in proper shape. Even some missing fasteners inside the passanger area were replaced. I highly recommend these folks. More

To be fair to Russell & Smith, nearly every experience I have had with my Mazda has made me regret ever purchasing anything other than the other import make I previously favored. That said, th experience I have had with my Mazda has made me regret ever purchasing anything other than the other import make I previously favored. That said, this complaint is exclusively regarding Russell & Smith. I take my 2010 Mazda 3 GT to Russell & Smith for the routine maintenance. I get friendly reminder emails when it's time to start thinking about scheduling and I get the car into the dealership on or near the appropriate 5,000 mile mark. In September of 2011 - around the 20,000 mark - I took my car for the routine maintenance (oil, tires, fluid, etc.). The report was that everything was in "Good" condition. As far as tires, this mean that MORE THAN 50% of the wear was remaining. This is consistent with what I was told when I purchased the car - that the tires were good for 50,000 miles. It is now November 2011, I took my car for service (25,000 mile routine maintenance) this morning and was told I need FOUR NEW TIRES. When I mentioned to Alfred - who did not know the rating for the tires - that (1) the tires were supposed to be good for 50,000 miles per the Mazda dealership's own representations and (2) that two and a half months and 5,000 miles ago they told me that I had 50%+ wear left on the tires, the best response Alfred could give was, "Well, that's not good." Really?! Not good huh? I obviously did not come to that conclusion already before mentioning those two rather pertinent facts! Alfred then suggested several filters to be replaced and flushing all of my fluids, etc. At least when I take my car and purchase tires elsewhere, the new ones will not be part of the disaster that is the Mazda experience. At least local tire shops honor their tire warranties and know how long they should last. Avoid this dealership for routine maintenance. Avoid Mazda for vehicle purchases if you can! More

I purchased a 2011 Mazda 3 over the weekend and worked with Kenny. He was not pressuring; just informative, positive and most importantly, honest. He answered all of my questions and made it comfortable f with Kenny. He was not pressuring; just informative, positive and most importantly, honest. He answered all of my questions and made it comfortable for me to make such a big decision. I would highly recommend anyone to purchase a car from him. More

I had just bought my 2011 mazda3 july 28 2011. I had two and a hlaf months with my vehivle. Unfortunately someone rear end my vehicle while I was parked in friends driveway. My car was totaled and I was.abo and a hlaf months with my vehivle. Unfortunately someone rear end my vehicle while I was parked in friends driveway. My car was totaled and I was.about to be left without a vehicle. Russel and smith were there to help me get another mazda3 with little down.payment and were very fast and understood my situation. I was very pleased with their service and would definitely recommend them to everyone! More

Great dealership to buy a new Mazda. Excellent customer service, friendly and knowledgeable staff. Brand new 2012 Cx-9 was deleivered on-time as promissed, nice and clean in and out with full tank of gas. service, friendly and knowledgeable staff. Brand new 2012 Cx-9 was deleivered on-time as promissed, nice and clean in and out with full tank of gas. More

I had been searching for a pre-owned Miata for some time. My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the d My wife actually drove by the dealership to view the pre-owned Miata. The staff was extermely friendly, helpful, and patient. When I arrived at the dealership, I was greeted promptly and was treated with respect. All questions were answered promptly. In fact, the saleperson stated to please ask any and all questions. There are no stupid questions or too many questions. In the end, we were presented with a fair deal that we accepted. While I waited for the temporary tags to be placed on the car, I stopped by the parts department to check on a second key and remote acccess fob. The young man behind the counter was very helpful. He printed out a diagram of the key and fob, wrote down the prices,including the labor to program the new key. As I was dropping the top down on my Miate before I left the dealership, Sutoyo, another sales representative, stopped and talked to me about my car and congratulated me on the purchase. I did not see one unhappy or disgruntled worked in the dealership. Unfortunately, great customer service seems to be a fading service not offerred by more and more businesses. Russell and Smith Mazda, however, still beleives in the importance of treating their customers well. I will recommend this dealership to family and friends. Beware of some of the other dealers and their unbelievably low prices and go for a fair deal with a reputable dealership who will stand behnd what they sell and support who they sell to. Thanks, Russell and Smith Mazda!! More

Definitely one of my best car shopping experiences, worked with Carlos Duca, he was very friendly, had knowledge about the car I wanted to purchase, understood my wants and needs, kept me updated and w worked with Carlos Duca, he was very friendly, had knowledge about the car I wanted to purchase, understood my wants and needs, kept me updated and went the extra mile to make this deal happen the way I wanted it. My trade was received for the right amount of money and the price I got on my 2011 Mazda CX7 was unbeatable. I will recommend Russel & Smith Mazda/Ford to everyone and definitely recommend Carlos Duca as a sales guy, great at what he does! More